After-sale servicesCommitments
(i)Assurance commitments
I'm sorry1) all equipment is provided with standard original plant services and the warranty period begins to run from the date of acceptance of the equipment. The warranty period is 12 months. Life-long service after the quality assurance period。
I'm sorry2) provide a 7x24-hour response service, and in the event of quality problems with the products provided, we ensure that the site arrives within two hours in the city and within four hours in the suburbs, while providing the same type of supplies free of charge to avoid delays. If there is a problem with the quality of the product provided within six months, the package is replaced。
I'm sorry3) take responsibility for the life-long maintenance of the products supplied and ensure adequate parts and accessories. When parts or accessories need to be replaced after the warranty period has elapsed, their price discount is no less favourable than that of this tender。
I'm sorry4). We have a well-developed system of after-sale services, and have also provided a detailed programme of services for project needs. The service programme consists of commitments that are not limited to the range of deliveries, open conditions of departure (one delivery), clear response times for services and a question of quality, and guarantees free home-to-door coverage。