After-sales service maintenance line -- 7x24-hour customer service line
Customs service telephone 400-663-0989
Post-sale service instructions:
1. Hours of home service (monday - sunday, 8:00 - 21:00)
2. The master arrives at the destination 30 minutes after receipt of the order (except in exceptional circumstances)
3. The completed product is covered by a warranty of between three months and one year, with supporting documentation。
After the sale, the master wears a uniform and is served at home with work papers and a fee manual。
Help centres:
Can your company provide home service? How do you charge door fees
Of course, home service can be provided, and the company requires a fee of £30-$50 (a different fee for the far-urban and peri-urban areas). Specific areas where home-based services can be provided:
24-hour after-sale service point
Beijing, shanghai, chongqing, tianjin
Guangdong province: guangzhou, shenzhen, joohai, fushan, jiangmen, huizhou, dong chong, nakayama, qingyuan, qingyuan, tai tai mountain
Guangxi province: nanning, guilin, liuzhou, xianzhou, north sea, chinzhou, defense city port
Jiangsu province: nanjing, nosei, suzhou, xuzhou, changzhou, nantung, liang harbour, huai an, salt city, yangzhou, jinjiang, taezhou, cebu, takura, jiang xian, kunshan, zhang jia port
Jiangxi province: nanchang, ciende town, kyushu, chaizhou, jiang, yichun, ping township, yu, shinyu, south kang
Zhejiang province: hangzhou, ningbo, wenzhou, shao xing, ka xing, jinhua, xuanzhou, akashiyama, taizhou, lakezhou
Province of anhui: chai fat, 6am, anqing, makayama, huebei, cebu, quiang, xianyang, xiannan, zhuizhou, shuang, zheng city, zhengzhou, zhu
Fujian province: fuzhou, xiamen, quanzhou, yuzhou, fuqing, dragon rock
Hubei province: wuhan, hanning, yellowstone, yichang, zhongzhou, huanggang, ozhou
Hebei province: ishibao, qin qin, qin, qing, zhang, zheng dynasty, zhang jiakou, zhang yuang, tangshan
Henan province: zhengzhou, luoyang, ma's shop, xu chang, machu, shinyang, zhoukou, anyang, namyang, opening, flattop mountain
Hunan province: changsha, jiazhou, chuzhou, chenyang, yueyang, changde, zhang jia, yiyang, zhengyang, zhengyang
Hainan province: haigu, sanya
Sichuan province: chengdu, myeongyang, guangan, su ning, self-condition, climbing flowers, wuzhou, loshan, yibin, nandu, dazhou, bachong, meishan, seon han
Guiyang
Yunnan province: kunming, daly, jade creek, tsatis
Xianxi province: xi'an
Heilongjiang province: harbin, qiqihar
Liaoning province: shenyang, dalian
Shanxi province: taiwon, taicheng, jincheng
Shandong province: jenan, east battalion, smoke plateau, penang, weihai, sunshine
Jilin: changchun
Gansu province: lanzhou
Inner mongolia: ho hot, baghead
Qinghai province: sining
2. If the cost of the sale is higher after a door check, may i choose not to fix it
You can also give up temporarily for other reasons (e. G. Service, temporary change). In this case, we only charge 30 yuan in the city of philadelphia (otherly in the remote suburbs and suburbs). So we propose — give the client the freedom to choose
Do you have a warranty for electrical appliances after sale by your company? How long is the warranty period
My company provides warranty services for spare parts that were replaced in the original maintenance area to resolve user***. The warranty period is based on industry regulations and is usually three months (except in exceptional cases)。
Four. I only have time every night. Can you come
A 24-hour toll-free helpline is available to clients to meet your needs at any time, usually during normal working hours (08:00 - 2100 hours). If you need us at home at any other time, you can make an appointment in advance so that we can arrange for you to be a sales teacher in advance. If you do not have an appointment in advance and there are special circumstances, you can inform the client. And this is all a service that we have prepared for you。
I. Service modalities
1. Telephone support: by telephone or fax, specialized technicians will be assigned to locate and provide solutions for equipment malfunctions within a specified time frame。
2. On-site support: failure that cannot be diagnosed by telephone will be arranged for engineers to analyse the causes on-site and develop programmes to address the problem。
Ii. Service commitments
1 service response is timely。
2. Problem solving works。
3. Service process regulation。
Services are comprehensive。
None of the equipment provided by the company was beyond the required warranty period, and in the event of a quality problem, our company would send a specialist engineer, respond within one hour, arrive at the scene within 16 hours, resolve the problem within 24 hours, if it could not be resolved within 24 hours, and give the corresponding product replacement warranty on the same day。
Iii. Content of after-sale services
1. Free of charge during product quality assurance, with maintenance for five years. The quality assurance period is calculated on the date the product is installed and accepted. Reasonable charges, as appropriate, are charged after the expiration of the quality assurance period, as detailed in the spare parts provision rates。
2. Once each service is completed, a formal after-sale service report is submitted to the client。
3 service plan: details are provided in the tender documents。
4. Spare parts for spare parts: detailed in the tender documents for preferential spare parts。
Contact: more details are provided at the post-sales service point of the tender document。
Installation debugging: installation debugging of goods provided free of charge, development of installation programmes and installation of debugging based on predefined programmes and actual user needs。
Information: installation completed, necessary documentation provided free of charge and all information on this project。
