Foreword
Since the reform and opening up of the economy, our national economy has grown rapidly and cars have gradually entered thousands of homes. With the dramatic increase in vehicle holdings, demand for automobile services is increasing. Cars are durable consumer goods, all of which say that “buying cars makes them difficult to maintain”, and the post-sale services need to be followed up. It has been proven that good professional service providers can bring great social and economic benefits to enterprises. Automobile maintenance is an industry that provides services and security for automobile users, and many auto maintenance businesses now attach great importance to normative services. Car maintenance services, which serve as a window for car maintenance, represent the image of the company. This position is increasingly demonstrating the need for and importance of its existence and is increasingly valued by the motor vehicle maintenance industry management and maintenance companies. Car maintenance operations are an important part of modern vehicle maintenance business services. Another name is “adviser for car maintenance services”. After several years of development, the automotive maintenance services adviser has gradually become an important position in the management of automobile maintenance enterprises, and the quality of its services has become a direct measure of the good and bad of automobile maintenance enterprises. From the successful experience of many enterprises, client dissatisfaction can be reduced only if the “window one” service is completely improved by the car maintenance operation. As a result, the car maintenance services adviser and the car maintenance enterprise development are crucial. It is in this context that our organization prepared the book car maintenance operations reception。
In order to improve the development of personnel suitable for reception positions in automobile sales and car maintenance operations, a team of directors of the 4s flagship car shop, maintenance directors and auto education specialists who have been engaged in vocational education for many years in some vocational colleges has been set up to design a complete content system, focusing on the physical 4s car maintenance activities. It is also presented in a book on the basis of the real scene of the 4s in the car, where there is a genuine and seamless interface with the enterprise, making the book the most distinctive. In preparing the book, sincere thanks are extended to the heads of business, their peers and the leaders of participating institutions for their support。
The book, which was written by the editor-in-chief of cheng guo, pan sing, and in which he participated, was written by the storage houses, yang gwang, wei kim camp, jiang toang, seo feng, yang xiao bo, zhou ning, yao dong wei, pan wanglin, lu xiaohu and chen zhongmin. Here, we sincerely thank the heads of business, their peers and the leaders of the participating institutions for their support in the preparation of this book。
The book, which is informative and informative, focuses on practical examples and provides an in-depth source of information that is particularly suitable for industry-wide hospitality providers in the sale and maintenance of automobiles, as well as for training materials available at a wide range of professional colleges in the 4s and related professions。
Due to the heavy workload, combined with the limited level of compilers, the gaps and shortcomings in the book have been criticized by a wide range of peers and readers。
Editor
