How does the power service evolve in the digital wave? On 19 december, during the third hale refrigerator service annual skills competition, the hale refrigerator demonstrated not only high-level service skills, but also digital upgrading in service processes. Through the development of smart terminals and the installation of a large data platform, the hale refrigerator site service has improved its efficiency by 90 per cent and the entire process has improved user experience。
Development of digital tools such as smart terminals to improve the efficiency of overhaul and reduce user waiting time. Previously, servicemen relied mainly on their own experience in overhauling services. It's not the same now. Hal's serviceman is equipped with the smart terminal, the “most powerful attack”. This smart terminal, developed by the hale refrigerator itself, can fit all the refrigerators, can accurately detect the cause of the failure in less than five minutes, and can customize the master panel program to burn and reduce the user waiting time. Moreover, once the failure digitized platform detected by the smart terminal is back, servicemen receive detailed maintenance guidelines, cases, spare parts maps, operational steps in parallel, ensuring that even new servicemen can properly solve the problem, secure the service once, reduce waiting and enhance user experience。
Digital services have also transformed traditional “responsible maintenance” into “preventive housekeepers” to help users avoid problems. A 24-hour operational status monitoring of the hal refrigerator can be achieved on the backstage of the big data, where the early warning information is sent to the heil jiger's app on the user's mobile phone as soon as the parts or operating data are identified as abnormal. At the same time, specific anomalies will be synchronized with servicemen, who can come to the door with early spare parts, with solutions and truly move from “passive services” to “active guarding”。
As a result of the system upgrade of digitization services, the level of user satisfaction for hale refrigerators has increased by 30 per cent and has been at the top of the list for more than a decade. This year, an additional 3690 hale refrigerators received “zero complaints”, of which mao haidong, zhengzhou, has a record of nine years of complaints and 100 per cent of users are satisfied with quality services。
In increasingly competitive industries, hale refrigerators not only build core competitiveness of products with differentiated technologies, but also build solid user confidence in the moats through digitization programmes. The positive cycle of services and markets is expected to further entrench the market niche of the hal refrigerator。
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