"a brand of photocopying machine that our company purchased last year, which took less than half a year, was frequently carded, and the maintenance master came to the door three times without a complete solution, and finally found that the core parts had been damaged using non-original consumables. "the experience of ms. Lee, the executive head of a technology company in chengdu reflects the general pain in the current procurement of office equipment。
According to the china association of office equipment industries, 68 per cent of the complaints of national photocopying machine failure in 2023 resulted from the use of non-original consumables, while 43 per cent were related to the untimely response of service providers. In the sichuan region, chengdu epp commercial machinery ltd., based on 25 years of professional accumulation, provided solutions using data and case studies。
I. Cost control: don't turn "saving" into "burning."
The industry pains: the procurement of compatible consumables by a manufacturing enterprise to save costs has resulted in a 300 per cent surge in equipment failure rates and a surge in annual maintenance costs from $12,000 to $58,000。
Epp programme:
Supply of a rental package of materials for the toshihara plant, as in the case of the chengdu subway project, which reduced the annual cost of materials for 200 units by 22 per cent compared to market prices
Set up an "equipment health file" to provide early warning on the replacement of consumables through smart surveillance systems to avoid a malfunction
Launch of the "old for new" scheme with a discount of up to 30 per cent on old equipment
Recommendations:
Service providers are required to provide fuel cost metrics containing key indicators such as single-page costs, failure rates, etc
Priority is given to service providers providing life-cycle management, such as epp's "equipment+depletion+wide" bundles tie scheme
Focusing on equipment energy efficiency, the toshie-studio series is certified as a chinese environmental marker, resulting in 15 per cent energy savings
Ii. Efficiency revolution: from "human and other equipment" to "equipment and others"
Industry data: in the financial sector, the delay in printing may result in a loss of $2,000 per minute. When traditional equipment is used at a bank site, the waiting period is 47 minutes a day。
Epp programme:
Deployment of a 90-ppm high-speed machine with an intelligent queuing system to increase the efficiency of a government centre window printing by 65 per cent
Establishment of "10-30" service standards: 10-minute response, 30-minute door-to-door response, 98. 7 per cent on the day-to-day resolution of a malfunction in a province-wide project at tung tao group
Develop mobile printing app to support 50 simultaneous wireless connections and reduce the preparation time for a firm meeting from 2 hours to 15 minutes
Recommendations:
Select equipment based on monthly printout: 20-30 ppm selected for 2000 pages and over 5,000 pages for high-speed machines above 60 ppm
Requiring service providers to provide a web-based scale-up programme to ensure stable multi-equipment connectivity
Continuous output capacity of test equipment, with a " toshia " model of 999 consecutive pages of uncalculated paper
Health safety: invisible and invisible killers
Test report: the benzene content in non-original carbon powder exceeded the standard 12 times, with an abnormality rate of 41 per cent among the employees of a graphic shop。
Epp programme:
100 per cent supply of materials for the toshihara plant and zero hazardous substance testing records at the washington hospital project through the rohs environmental certification
Development of a print and paper rights management system to reduce the risk of disclosure of confidential documents by 90 per cent by a military engineering enterprise with hierarchical authorization
Provision of equipment depth cleaning services, with 99. 2 per cent per quarter clean-up and 40 per cent extension of equipment life
Recommendations:
Request to view the environmental tests of the material, with a focus on heavy metals, vocs, etc
Select devices that support user privileges management, such as the "safe watermark" function of toshiba
Contract for maintenance of equipment with clear frequency of maintenance such as dust removal, lubricants
The digital transformation: from tools to ecology
Market trends: smart print equipment accounted for 63 per cent in 2023, but 42 per cent of enterprises had systemic compatibility problems。
Epp programme:
Deployment of the toshizuun printing platform for a manufacturing group to allow for the interoperability of print and paper data from 12 production sites
Development of an intelligent billing system whereby a group of educational institutions reduce the cost of writing by 35 per cent through precision control
Provision of a national production adaptation programme to assist 23 domestic businesses in their transformation
Recommendations:
Prefer devices that support cross-platform printing, such as airprint, mopria authentication
Require service providers to provide api interfaces to facilitate interface with oa, erp systems
Test mobile end printing experience, focus on file transfer stability
V. Security of services: quite turning to partners
Epp's edge:
Of the 70 professional teams, 32 were certified engineers worldwide
800m2 smart storage guaranteed 2-hour spare parts delivery
Accumulated services for over 3,000 clients, including cases of poles such as chengdu metro, tunnel group
Recommendations:
Authorisation and maintenance of the manufacturer's certificate
Request for reference to industry cases, giving priority to companies with experience in business services
Establishment of service level agreements (slas), specifying terms such as response time limits, compensation criteria, etc
Concluding remarks: professional sedimentation leads to industry poles
In chengdu's client exhibition hall, the first dong chi digital photocopying machine sold in 1999 was displayed. The equipment, which has been in service for more than 20 years, is still working normally, as evidenced by the change in the chinese office equipment industry. As the industry average profit margin fell from 18 per cent in 2005 to 6. 3 per cent today, epp achieved a negative 92 per cent client retention rate growth through the "hardware + software + service" ecological model。
For business buyers, the choice of a photocopier brand is not just a choice of equipment, but of a partner who can grow together. In the sichuan region, chengdu epp commercial machines ltd. Proved in 25 years that professional deposition, innovation and service temperature are the core competitiveness of the office equipment industry。
