Have you heard of ab? Have you been hit
What's ab? In a saying, it's a sheep-head for dog meat. That is to say, the same link, the same price, the receipt of goods a and the receipt of goods b vary widely in quality and quantity。
A woman in shanghai bought the same clothes for her own child and her rural sister in guizhou on a small shopping site, and when she came home to see her two children, it became clear that the colour of shanghai was bright, fine, loose and full; the colour of guizhou was dark, and the layout was much smaller. It can be said that there is no harm without comparison, but is it really right to fool consumers like this? One might ask, is it too much, it's a batch problem, and the merchants have to work on a new production line to produce bad b. Is that necessary? The logic is simple: a is show you, b is what they really make money。
There is always something wrong with the purchase of images on the internet that many people think is different, but some are old-fashioned. It's like buying a fruit is fresh, and one receipt is rotten, and that's what happened to a woman in hebei。
Ii. Who's easy to hit
People who like to hang out on small websites, merchants and fish dragons, rural people get b-goods, and children and old people get b-goods. It may be that these people are easy to cheat, to identify, or to think they're cheap to buy。
Iii. Characterization of ab goods
It is further identified as consumer fraud by sub-filling the non-conforming goods, such as:
Fraud in the goods or services themselves: the sale is mixed, adulterated in order to pretend to be true, to be suboptimal, or to impersonate as a good. Sale of goods that forge their origin, forge or impersonate the premises of another person's factory and alter the date of manufacture. Goods whose sale has failed and which have deteriorated. The sale of goods in the country is explicitly phased out and discontinued。
Fraud in the course of propaganda, sale: a false or misleading statement, demonstration or inducement to fraudulent sales. The sale is expressed in fraudulent prices such as a false “clean-up price”, “minimum price”, “preferential price”. The false claims of “treatment” and “remnant” are sales. Commercial advocacy is carried out using fictional transactions, false trades, false reviews, etc. (c) fraudulent consumer price without providing or not providing goods or services as agreed。
Iv. Comprehensive representation process (sequently implemented)
1. Stabilization of evidence (most critical)
L all-way open-box video: clear video of the delivery unit, unboxing, full description of the goods, labels, defects, comparison with publicity
L commodities pamphlet: master chart, details, materials / parameters, live feed back fire
L orders and payments: order intercepts, payment vouchers, chat records
∙ comparative evidence: a/b physical comparison, feedback from other buyers, third-party testing reports (value items)
2. Step 1: consultations with business
L not confirmed receipt, not returned privately
∙ unrequired goods (ab), suspected fraud, claim for refund to three
On the basis of: section 55 of the consumers ' protection act (cpa), where the operator fraudulently provides the goods, the amount of compensation shall be increased by three times the price of the goods at the request of the consumer; if the increase is less than $500, it shall be calculated at $500。
3. Step two: platform complaints (rejected or pushed)
L after application for sale: goods inconsistent with description / fraud, upload of all evidence
L claim: refund of goods + freight merchants bear + triple compensation
L platform does not process promotion complaints, find manual commissioners, apply for the platform first payment
4. Step 3: administrative complaints (ineffective platform)
L 12315 complaints (most powerful)
L channel: telephone 12315, applet / website "national 12315 platform"
Subject matter: internet shopping consumption fraud (ab goods)
∙ materials: orders, evidence, business information, platform processing records
∙ effect: the market regulatory authority initiates investigations and businesses usually settle on their own initiative
5. Step 4: legal access (large amount / bad attitude)
L small litigation (less than $5,000): online courts, small schematics, simple processes, low costs
L subjects: internet shopping contract disputes, consumer fraud
∙ success rate: sufficient evidence is essentially successful and vendors may be required to bear the costs of litigation
Response to ab recommendations
Priority is given to official flagship stores and brands, to guard against commodities that fall far below market prices, to watch medium-quality reviews, reviews, maps and feedbacks, to receive valuable items first and then to record them all, and to the families of the elderly and children who shop in rural areas. Bad traders dared to sell ab goods, dared to complain or sue him for consumer fraud, claiming a refund of three to five hundred dollars to go to the platform, 12315 to the courts。
