Quality management and improvement norms within enterprises (standard version)
Quality management system construction
1. 1
Quality approaches and objectives
The quality approach is the overall direction and principles of the organization in quality management and should reflect the organization
And strategic objectives, such as:
Iso 9001
"custom-centred"
Ideas. Quality objectives should be specific, measurable and consistent with the organization's strategic objectives, such as:
Iso
9001
The required quality objectives should include product conformity, client satisfaction, process efficiency, etc
Mark。
Basis
Pdca
Cycle (planned)
Implementation
Inspection
Quality approach and objectives to be set
Review and update to ensure that they match organizational development. World quality management association
Wqi
It was noted that an effective quality approach should be operational, measurable, achievable and relevant
Sex and continuous improvement
Smart
Principles). For example, a large manufacturing enterprise by creating a zero
The quality targets, incorporated into the annual strategic plan, have significantly improved the product eligibility rate
And client satisfaction。
1. 2
Quality management system structure
The quality management system consists of a number of interrelated processes, including quality planning and quality
Controls, quality assurance and quality improvements, consistent
Iso 9001
Standard management structure
Structure. The structure of the system usually includes a quality approach, quality objectives, quality manuals, programme documents
Elements such as operational guidance, records control, etc. Form a complete closed-ring management mechanism。
The structure of the system should cover all activities of the organization, including product design, production, delivery
After-sale services, etc., ensure that the chain meets quality requirements. Based on
Iso 9001
Standards, quality controls
The system should have two core principles, the “process approach” and “risk-based thinking”, in order to:
Increased efficiency and effectiveness. For example, a car manufacturing enterprise has been established to cover r & d, procurement
