According to data from the shenzhen consumers committee, black cat complaints, southern spectrums and various major data platforms, from 7 november to 13 november, there were 104 complaints of medical consumption related to shenzhen, ranging from beauty to medical examination, to online medical treatment, to medical beauty, for reasons of poor effectiveness, difficulty in refunding funds, inducement to consume, false propaganda by businesses, etc。
Among them, dr. Pox has been the subject of numerous complaints, with 38 complaints, and a 5-star oral crisis index. There are also well-known health-care chains, as well as online medical platforms and businesses, which have been listed as problematic in terms of compliance, and even where health-care providers have been officially reported to be in breach of the law。
Case analysis
Dr. Pox got another 38 complaints about the "lodging loan."
Sales are almost universal
In the last week's complaint, dr. Pox was charged with 38 counts, with a reputational crisis index of 5 stars, mainly because dr. Pox deceived and lured consumers into online lending, one of which was brainwashed by a businessman, with a credit of nearly $50,000. Among the complainants were a number of university students who proposed to close the project and refund it because of their inability to repay the high loan. Most crucially, most consumers are reflected in the absence of therapeutic effects throughout the whole process, and even more severe facial haemorrhoids。
As a result of the investigation, journalists found that the marketing package of dr. Pox loan was almost universal. First, businesses promote their “15-dollar” cabbage-price campaign through various online platforms to attract consumers to lower-line shops, after which they arrange for the head of the shop to be interviewed and free of charge to perform facial skin tests, and to induce consumers to undergo treatment as soon as possible by exaggerating their findings. In the course of the experience, staff continue to recommend a contracted package at a general cost of tens of thousands. When consumers indicate that they cannot afford to pay high treatment costs, they recommend amortized loans and brainwash consumers in the words of “part of monthly repayments, less stressful” or “ineffective refunds”, and once they agree to contract, they are locked in. Subsequently, if the consumer finds the treatment to be ineffective in seeking a refund, the merchants will dismiss it on various grounds, stating that it would be costly to break the contract and that it would be difficult for the consumer to do so。
In addition to avoiding routing, the safety of skin beauty projects requires attention. When journalists opened the network of ph. D. Pox, they learned that a facial mites diet is very hot and expensive, at a daily cost of $428 once. Is such a project really necessary? Skin surgeons told journalists that it was not very meaningful to test the skin for mites, since the normal skin was also mites, which were not the primary cause of the pox, and did not need to be deliberately de-methodized, but were only to be treated through external coating and oral medicine if they were recognized by doctors as “microcarpitis”. In addition, the democratic pasta advocated on the market is commercial。
After the internet buys a medical package
I can't make an appointment
Medical examinations are becoming increasingly a demand, especially for the modern urban population, as health awareness among the population rises significantly. From september to the end of the year, it is also the busiest season of the health medical examination centre, which has been the subject of repeated complaints about the health of the health of the people of the country and the united states。
In the past week, icsu had been repeatedly complained about refunds. After the consumers claimed to have paid the additional medical check-ups online, the liners were told that the project could not be carried out and contacted the customer service for a refund, which was never successful. Complaints were also made that medical reports were not given after the medical examination, that medical examinations were scheduled but that no contact was made with the customer service。
A customer can't make an appointment after having purchased a health check-up online, which means that the check-up can take place three to seven days in advance, but in practice, after 2021, the appointment process is very poor and the service is not available and the service is considered inadequate。
Ali's health sells meds
“molniya” and “post-to-home drugs” ... In recent years, the internetization and rejuvenation of health consumption has become a new trend, with medicines being purchased online; vaccine-line buy-outs; medical products and services are easily available online at low prices and less expensive. It is also doubtful whether the quality of the services of the online medicine platform will keep pace with the pace of development. Last week, ali’s health, tinker bell, shenzhen’s people’s pharmacy, 160 major pharmacies, etc., and businesses were repeatedly complained about。
Among them, ali’s health was accused of publishing false information medicines, selling medicines that were close to the shelf life without informing consumers and not refunding them, and of having them refunded for lack of goods, while the goods were still being sold. Ding ding dynamite has been filed with consumers for non-receipt of medicines, but orders show that they have been completed, and couriers have requested consumers to send identity card pictures through private mobile phone numbers, without covering or protection, and service processes are flawed, which may lead to the risk of leaking and misappropriation of client personal information。
The 160 pharmacies were cited as receiving material items that were seriously inconsistent with the products of the official network, while the bountiful pharmacies, the pharmacies network and the shenzhen people's pharmacies were complained about the lack of customer service and the lack of response to the sale。
"damn face" the next day after the water needle
Medical activities carried out in violation of the law
In the past week, a number of health-care institutions have complained about the difficulty of refunding money and the poor efficacy of treatment. Among them, the shenzhen medical cosmetology hospital in shenzhen was the subject of a complaint about the water needle project, where consumers stated that the following day the water needle was applied and that the face was very red and allergic, and that after visiting the south medical university hospital, doctors had indicated that the skin barrier had been severely damaged and that it had not been reduced until a week of treatment in the hospital without any responsible behaviour on the part of the business. In shenzhen, the shenzhen medical cosmetology hospital was complained by consumers that doctors were unprofessional in the course of doing the all-face white project and that white spots had affected the face on the corner of the eye, and that the hospital did not apologize and did not pay compensation。
In addition, between 7 november and 13 november, two medical and medical establishments were identified by the relevant health supervision authorities as having committed violations or even violations. Law enforcement officers of the luo lake district guard conduct routine examinations of the district's newer medical aesthetic clinic in shenzhen, and find that a doctor performs four simultaneous operations and uses doctors who do not meet the technical qualifications required for the post, without performing disinfection work in accordance with national norms, standards and regulations. The south mountain health monitoring centre has found it illegal for the shenzhen medical cosmetology hospital to conduct prp clean blood cosmetology without relevant qualifications. The prp serotherapy is the extraction of 8 ml of intravenous blood from the client himself, 2-3 ml of blood tablet-rich serum (prp) plus 2. 5 ml of urea acid, which is injected into the client's own skin by water needles, and poses a high risk to safety。
The nandu shenzhen event will continue to focus on hot spots and complaints in the medical consumption category, while opening up a green consumer complaints channel, actively gathering information on medical consumption complaints from all sectors of society, welcoming the scans, and we want to hear more voices
Shenzhen medical consumption logic rating system
The number of public complaints directly affects the reputational crisis index rating of enterprises or businesses:
<1 number of complaints and 2 number of reputational crisis index
1 < < number of complaints > > , with a 3-star risk index
2 < number of complaints > > , with a reputational crisis index of 4
3 < number of complaints, with a 5-star index。
