Thesis on automotive maintenance
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Management and development of small and medium-sized vehicle maintenance enterprises
Summary: in small and medium-sized car repair enterprises, the limited size of the enterprise often makes it difficult to invest more money and manpower in management and construction. In such cases, trust management is perhaps the most immediate and effective way to address the current management of small and medium-sized vehicle maintenance enterprises。
Keywords: automobile maintenance; enterprise management
The development of vehicle holdings and the promotion of the car maintenance industry are increasing in the number of small and medium-sized car repair operations. Unlike large car repair companies, small and medium-sized enterprises reach out to community streets and townships at vehicle repair points, providing easier vehicle maintenance services for car owners。
1 status of development of small and medium-sized car repair enterprises
The previous decade had been a decade of high growth in the chinese automobile market, with the number of automobiles kept increasing rapidly every year. In the last two years, the car marketing market has been affected, sales have declined and markets have become increasingly competitive. In industry, the profits of the chinese post-car market have shifted from sales to post-sales maintenance. In the case of the united states of america, for example, the auto repair industry is largely small, with automobile repair firms accounting for about $300,000-$100,000 of annual turnover (approximately rmb 4. 1- 8. 3 billion), of which privately owned smes account for 85. 8 per cent of the total. In terms of both the number of car repair enterprises and the proportion of small and medium-sized enterprises, the domestic car repair market is developing in the same way as in developed countries abroad. At present, the domestic automobile maintenance market is in disarray and is still in the early stages of restructuring and expansion. In the domestic automobile maintenance market, the gap is not quantity, but quality, i. E. The level of management of the enterprise, as compared to the foreign car maintenance market。
Problems in the management of small and medium-sized vehicle maintenance enterprises
2. 1 inadequate information on vehicle maintenance technology management
The technical management information for vehicle maintenance referred to here consists of two aspects: first, small and medium-sized car repair enterprises neglect input into and construction of vehicle maintenance information, and do not perform maintenance lessons and case file analysis; second, management information for small and medium-sized vehicle repair enterprises is not available and management systems are not documented and are poorly managed。
2. 2 low quality management of vehicle maintenance thin
Quality management, vehicle maintenance, lack of quality management awareness and inadequate quality management systems are often neglected in small vehicle maintenance enterprises. Although international iso 9000 quality standards have been introduced in the domestic automobile maintenance industry, the industry faces greater resistance to promotion and application, with only some large car repair firms attempting to use iso 9000 standards, but the actual results are not ideal。
2. 3 weak quality management systems for guaranteed vehicle maintenance
Most car maintenance enterprises do not have a dedicated quality management body and there is a serious shortage of quality management and inspection staff, leading to a fragile quality management assurance system. In order to cope with higher standards of testing, most car repair enterprises simply treat quality management systems as a system that must be developed and are not integrated into the day-to-day business management activities of the enterprises, especially in some small and medium-sized private and individual car repair enterprises, with persistent “three-nil” problems, lack of process requirements, no process management, no process documentation, which inevitably leads to enterprises whose quality management systems are not useful, and where it is difficult to function properly。
3 optimizing the management of automobiles for smes
3. 1 documentation of the archival and management systems focusing on maintenance information
First, emphasis should be placed on the archival management of maintenance materials. Small and medium-sized vehicle maintenance enterprises focus on input into vehicle maintenance materials, in particular the online documentation of maintenance resources, the establishment of a vehicle maintenance resource bank and the regular periodic and regular in-house training and stocktaking of their employees. Second, a focus on the development and implementation of regulatory framework documents could be based on the regulatory model of a mature vehicle maintenance enterprise, which could develop its regulatory flow system. Traditional car maintenance enterprises rely mainly on manual management, high administrative costs, inefficiency and easy statistical error. With the advent of the age of information technology and networking, the spread of computer applications has matured, and it has become widely applied across industries in various areas of its immeasurable advantage, such as rapid data transmission in car repair enterprises, processing of large amounts of data and greater precision, introduction of computer management, which reduces not only maintenance costs, but also the waiting time between work sectors, which can greatly improve efficiency. As a result, computer and network vehicle maintenance management tools will provide a powerful incentive for china's level of vehicle maintenance technology and business management to take a new step forward。
3. 2 integration of vehicle maintenance quality management into enterprise development strategic planning medium
Small and medium-sized vehicle repair enterprises need to focus on quality management controls and sound quality management systems. There is a need for dedicated quality management and quality testing staff to perform the quality management role of vehicle maintenance and to improve the quality of maintenance services in enterprises, thereby building the core competitiveness of vehicles. The current more popular model of quality management for vehicle maintenance, which includes iso 9000 standards, 5s management ideas, 6s management ideas, etc., are all worthy of reference。
3. 3 establishment of a third-party mechanism for hosting the management of small and medium-sized vehicle maintenance enterprises
In small and medium-sized car repair enterprises, the limited size of the enterprise often makes it difficult to invest more money and manpower in managerial construction. In such cases, trust management is perhaps the most immediate and effective way to address the current management of small and medium-sized vehicle maintenance enterprises. The delegation of authority refers to the partial or total delegation of the management of the enterprise to a professional third-party institution. In fact, in small and medium-sized car repair enterprises, third-party fiduciary management of accounting matters has long emerged。
