On march 31, china's economic network (journalist zhang koran) recently reported that ms. Zhang of guangzhou paid $9,000 to buy the kanja lcd television, which was broken within eight months of being used, while maintenance costs cost 80 per cent of the total price。
According to industry sources, “this after-sale service is tantamount to second-guessing the user in disguise and raises doubts about its cover-up”. Importantly, “while the price of television screens is constantly changing and variables need to be taken into account, the industry urgently needs to set the relevant tariffs, otherwise this phenomenon will be difficult to eradicate”
A survey of journalists on the chinese economic network found that since 18 february 2014, kang jia tv has been exposed six times in a row. There are problems with the return of television fittings, the frequency of signals, suspicious replacements, the remaining problems with replacements, the break-in of the interior, and the high cost of maintenance, from product quality to after-sales services. The importance of quality and after-sale is self-evident for an enterprise。
“we believe that each section is a work of art that can stand the test of time and space”, concai promised in his network of officials。
After the official sale of the telephone by a reporter from the china economic network, the telephone was transferred to kanga at the global call centre in anhui, and the staff did not respond positively to the issue of setting post-sale cost standards, “on specific issues you have to ask the material department”。
Changsha: conja's tv failure returned, and he won't go back and reload
On 18 february 2014, according to red net, mr. Chang sha huang purchased a 55-inch lcd television in kyeongdong mall on 12 january. Upon arrival, he made a call to kanya for sale and applied for installation. As a result of the need to hang television on the wall of the living room, the staff member was provided with a wall hanger and charged a fee of $199. One week after the television was installed, it became impossible to turn on. After the sale, a door-to-door test was conducted, the failure to open the machine was caused by the failure of the main plate and a quality certificate was issued. Mr. Huang then contacted kyodong maung city on the basis of this identification form。
“the question arises at this time, who will bear the cost of installed television wall hangers?” according to mr. Huang, he believed that the quality of the television was in question within seven days and that the television and accessories should be returned. In response to the sale, conja stated that the stand of the television wall purchased by the user had been unsealed and installed and did not meet the requirements for a secondary sale, so the fitting could not be returned with the television。
“the purchase of fittings for television sets is premised on the existence of the main contract for the purchase of television sets, and the subsequent installation of the purchase of accessories shall be cancelled accordingly once the main contract for the purchase of television sets has been terminated”
Beijing: conja tv transmission source, menu flash, slow feedback after sale
On 20 february 2014, fian reported that led42e350pde television in ms. Beijing's home was purchased on 21 march 2013 in kyeongdong city and that on 4 february 2014, the radio screens suddenly began to flash signals. After ms. Shen had reported on the telephone call, conja maintenance staff came to the door on the same day and removed the television mainboard. On the afternoon of 13 february, the maintenance staff returned the main board for installation, after which the television had returned to normal. A few hours later, however, there was again a frequency of malfunctions in signal sources. Ms. Xie called for the second time. The maintenance staff came to the door on 18 february and pulled the entire television machine away for testing。
In addition to the failure not repaired, the feedback from the maintenance staff was a little depressing for ms. Shea, “i didn't say anything about the failure. I asked him if you had found any malfunctions when you took back the master plate, and he said it didn't happen, only for a few minutes”
Ms. Shea said that conja's sale gave the impression that “it was to screw the screws, to take the tablets, to send them back, and to take away the television. I asked the same user who complained about her, and qqq talked about it, and that's how he solved it.”
Beijing: conja television system crashes, keys fail, sold and suspected of being replaced with a fixer
On 20 february 2014, it was reported that mr. Cao had purchased a led42r6100 pde television from the united states on 15 september 2012 and that a black screen had appeared in august 2013. The maintenance staff returned the television to the plant for repair and a week later, stating that the malfunction was a “system breakdown”. On 2 february 2014, all the keys on the television body and remote control, except for the power switch, failed and could only be fixed on one channel. Mr. Cao confirmed to fincen that television did not use the roof box, which was “general cable”。
On 8 february, the maintenance staff pulled off the television when mr. Cao immediately called kanga on the quality of his official call. The client, however, indicated that he could only be repaired under the three packages of responsibility and that the request for mr. Cao's return could not be met. Mr. Cao then contacted the manufacturer of american appliances and, after coordination with the united states of america, kanga replaced mr. Cao with a similar television. But mr. Cao is not satisfied, “this type of television ceased production in the first half of last year and cannot be new. It's now a panel, not even a box, with snowflake on the screen, and it's not looking well, and it's likely to be repaired back."
Sian: $2,100 for conja television maintenance at $2799
On 22 february 2014, according to the newspaper san qin metropolis, ms. House was the head of a café in xi ' an, purchased a conja 42-inch lcd television for advertising purposes, used a month-long vertical screen, and sold people said they were going back to the factory for testing, which resulted in damage to the screen and required $2,100 for maintenance. Such a high maintenance fee makes the lady in charge talk。
Journalists made contact with the hotline after the sale of conja, and staff stated that the television had been tested for human-induced screen damage and that, since the screen was the main part of the television, maintenance costs were charged at 75 per cent of the purchase cost, which was $2,100。
In the case of television repairs, where no documents were produced, the staff member explained that “usually, as long as the customer does not require them, the documents are not produced after sale and can be detected only if there is a record of correction”
However, the lady questioned the fact that: “no documents were produced after dismantling the television, and the tests were based on human damage, and it was generally impossible for our shop staff to access the television except for switches, which were also remotely operated. If there's damage when they disassembly, who is it? And it's too expensive to pay for maintenance
San: conga still has a problem changing the machine
On 27 february 2014, according to the newspaper san qin metropolis, the newspaper received a complaint from mr. Xi'an citizen roads against condja tv. According to mr. Lu, the television station he bought on 20 february had problems the following day, after having changed a new machine, and again on 22 days, after which he was asked to make a difference of $1,600 in exchange for a large one, but mr. Lu did not agree. Since then, he has no longer been contacted by the personnel concerned。
As a result, journalists called kanga headquarters yesterday to report, and staff members requested that they provide contact information for their clients, after verification。
Guangzhou: conja tv is open for eight months
On 27 march 2014, ms. Zhang, according to the sheep city evening newspaper, bought a 60-inch lcd tv worth $9,000 to hang it on her home wall in july 2013. In march 2014, ms. Zhang discovered that the television image was green and dark, and when it was restarted, she found a fracture of visible light in the lower left corner to the upper right corner of the screen, but there were no cracks in the outer screen。
It was not expected that ms. Zhang would be required to pay 80 per cent of the total original cost of the television to repair the fracture, stating that it had been damaged by external force and was not covered by free warranty。
In an interview with a journalist, mr. Mapingchuan, a lawyer from the law firm of quangdong zhongyu, stated that “ms. Zhang could commission a third party to determine whether the damage was man-made or not, and if not, kanga would have to perform her warranty duties. If the test finds that human damage is caused, the consumer is required to pay a cost price for maintenance, but the cost price should be a reasonable price as determined by the industry.”
On 26 march, after another call to kanga, a journalist from the sheep city evening made a presentation by the post-sale manager: “the current screen price is about two-thirds of the total machine cost, so we all charge two-thirds of the total machine price.” he added that “the whole industry is the same”
However, a number of colored companies have made it clear to journalists that: “the ratio of two thirds was a few years ago, and the price of the screen has been declining and currently accounts for between 40 and 50 per cent of the cost of coloured electricity.”
“there is currently no industry standard for regulating the charge for television change in china, as stated by the expert in the electrical industry and deputy secretary-general of the china electronic chamber of commerce, and prices are set by individual manufacturers.”
