Eastern network journalist cheng qi reported on november 21 that consumers went to a maintenance shop to repair their mobile phones, but that half of them were hit with “sitting prices” and prices rose sharply by $100. In recent days, the consumer, mr. Zhang, complained to the shanghai department of insurance that he had experienced a “half-way increase” in the maintenance of his mobile phones, and that it had not been possible to reach a settlement because mr. Zhang had not acknowledged the change in the cost of the business, which had led to a dispute between the parties and the police. In response, the shanghai city department of insurance cautioned that communication was not a substitute for price-fixing. Operators should use this as a deterrent to increase awareness of services and improve price publicity mechanisms in order to prevent the recurrence of similar situations. Consumer complaints: due to an escalation of contradictions, the temporary increase in the price of mobile phone maintenance led to a leak in the screen caused by an accidental bump into the mobile phone of mr. Zhang, a consumer, and went to a mobile phone repair shop to seek repair. Mr. Zhang agreed that the maintenance shop owner had indicated a cost of $150. However, in the course of the maintenance, the owner suddenly requested an increase of up to $250 in order to continue the maintenance, a change that upsets mr. Zhang and then complained to mr. 12315 that the operator was required to complete the mobile phone repair at the originally agreed price of $150. Upon receipt of a complaint, the ionguchi district commission intervened promptly to mediate. After thorough investigation, the operator explained that $150 was for mobile phone combination screens, while the additional $100 was for maintenance services. As a result of the dispute between the parties at that time and the action taken by the consumer, the parties were tough and unable to reach a settlement. At the same time, mobile phones have been retrieved by consumers and therefore cannot satisfy their request to complete repairs at $150. As an operator, corpi noted that strict adherence to the relevant laws and regulations, the imposition of a coded price and ensuring that consumers have a clear understanding of the costs prior to receiving services are the cornerstone of consumer protection, good faith and stability in the market order. In this case, although the operator later explained the cost of the mobile phone combination screen and the maintenance services separately, the consumer was initially not sufficiently informed of the details, thus triggering misunderstandings and conflicts between the parties. Consumer alerts: good communication is the key to pre-maintenance communication and the absence of clear price tags. Prior to the start of maintenance services, the operator should have a detailed understanding of the consumer's needs, clearly informing the maintenance programme, the materials required, the projected costs and any additional circumstances that may exist, to ensure that consumers make informed choices. This would not only increase consumer confidence but would also effectively reduce disputes arising from information asymmetries. If the operator in the present case had been able to communicate fully with mr. Zhang before repairing it and to clarify the costs, it might have avoided subsequent disputes. In particular, iac reminds consumers of the need to proactively ask and confirm key information about the specific content of the service, the composition of the cost, the duration of the maintenance, etc. Before receiving the service. Where necessary, the operator may be required to provide a written statement or agreement as a safeguard. In the face of consumer disputes, stay calm and rationally defend your rights. Assistance can be sought through formal channels, such as dialling the consumer complaints hotline, to defend their legitimate rights and interests in accordance with the law。
