Why is a cell phone damaged by water that is not immersed in water
In recent days, mr. Zhang of shandong has indicated to the ultra-four 3-15 that he purchased a branded mobile phone that was used regularly because of the effects of water intake and was sent to the after-sale point of repair, but was told that access was not covered by the warranty and that maintenance costs were incurred. Journalists looked at the post-sales policy and found that the damage to mobile phones caused by leaching of liquids was not covered by warranty. Mr. Zhang, however, indicated that he had not put his mobile phone in water or had had direct access to water。
Industry warns that cell phones are not immersed in water that leads to water and that, in a more humid environment, water vapours, water currents, etc., can also corrupt spare parts. Therefore, daily mobile phones are used in such a way as to avoid wet environments as swimming pools, bathrooms and, inadvertently, loss of water from cell phones。
Users report that the cell phone is not maintained
Last october, when mr. Zhang discovered that he had poor contact with his cell phone and that the charge was always intermittent, he made an appointment at the official after-sale point for inspection and maintenance. Following an on-site inspection by the engineers, it was reported that the water had been caused by the cell phone and that parts of the recharge mouth and the inner parts of the cell phone had been corroded by the water, resulting in poor exposure during charging。
As the mobile phone was still under warranty, mr. Zhang was prepared to apply for free maintenance, but was told that it was not covered by the warranty. “as a result of the sale, parts of the spare parts will need to be replaced and maintenance costs will total $268 at their own expense.” mr. Zhang said that he wanted to be operational, except that the charge was a little slow and his cell phone was returned without maintenance。
Later, mr. Zhang found on the internet that he was using a waterproof cell phone. “how can water-proof mobile phones get into water during the warranty period?” mr. Zhang asked。
According to the after-sale service list provided by mr. Zhang, the polar journalists contacted the client service centre under the brand line where mr. Zhang had applied for sale。
“it is not clear what happened at the time that the after-sale service order of last october was too long, but it is generally not covered by the warranty if the damage was caused by the intrusion of a mobile phone.” the electrician said that if mr. Zhang was not satisfied with or had doubts about the after-sale service, he could come to the shop to communicate。
Ultimate journalists have seen in the retrofitting policy of the branded official network products that the damage caused by flooding is indeed beyond warranty。
The official after-sale policy says the water is not fixed
The retrenchment policy shows that three packages of services, such as free maintenance for a period of one year, are provided on the basis of testing certificates from the manufacturer-authorized service centres because of product quality problems. If the products fail or are damaged due to accidental or man-made causes (including water flooding, cracking, breakage, burning of printed circuit boards and functional units, etc.), it is not possible to provide free maintenance services, and customers are required to pay the corresponding fees and receive officially authorized maintenance services。
Cell phones try to avoid damp conditions
Ultimate journalists have also called the official after-sale customer service of the brand. As a result, mr. Zhang had purchased the pro-type, which was not water-proof, but had been misread during his online access。
“this series of mobile phones has several models, only in the upper version, and the pro machine does not have waterproof features, and none of the other ordinary versions.” according to the above-mentioned visitors, even dustproof mobile phones do not represent complete waterproofing. In the case of this series of mobile phones, for example, the dustproofing function from the top-to-high ip68 level, which, at the time of the official tests, is able to immerse a mobile phone in a depth of 1. 5 metres for 30 minutes without damage, but only means that the mobile phone can withstand a certain depth and duration of underwater impregnation, which does not mean that all scenes are waterproof。
“as a general rule, the warranty standards for electronic products exclude the intentional or accidental damage of water-input persons and, in addition to the human-induced discharge of a mobile phone into the water, in a more humid environment, the erosion of parts and components by the presence of water vapour, currents, etc. In the mobile phone is not generally covered by the warranty. There is also a specific need for post-sale testing and for testing reports and maintenance advice. This is what i'm talking about。
Ultimate journalists also enquired about post-sale maintenance policies for multiple branded mobile phones and found that damage due to leaching of liquids was largely beyond warranty. Even waterproof and dustproof mobile phones of the same ip68 grade cannot be maintained if the water is damaged。
The mobile phone industry has explained that even if the user is not immersed in the water, the mobile phone may accidentally enter the water. For example, when mobile phones are carried in wet environments such as hot baths and hot springs in the bathroom, the water vapour can enter the cell and cause the parts to corrosive. Whether waterproof or not, users try to avoid water sources and damp environments and unnecessary losses during their daily use。
Mr. Zhang indicated that he was aware of the above information and that mobile phone charging, although intermittent, was still in use and would need to be repaired and re-sold。
