Welcome attention: a guide to agricultural machines! According to a market study of agricultural machine guides, the average annual failure rate for the three-pack period of the motor tractors, high-speed plugs and rice harvesters is high, with some areas in excess of 260 per cent. How can we conduct fast and effective rights-based complaints if there are significant quality problems in the use of the motor tractors, high-speed plugs, rice harvesters that you have purchased, or if you have repeated failures or are not able to use them effectively after repeated repairs, dealers, producers or producers when dealing with process gushing, incompetence, or when there is a dispute between the parties over the three-pack treatments? Let us introduce today。
The regulation on liability for the repair, replacement, return of agricultural machinery products (hereinafter referred to as the three packages regulation) specifically provides for the handling of disputes: disputes between users of agricultural machinery and sellers, producers and repairers over “three packages” of liability may be resolved in consultation with the principles of fairness, honesty and credit. If this is not possible, the users of agricultural machinery may file a complaint with the supervisory authority of the local market, or with the complaints body set up by the agricultural mechanization authority, or, in accordance with the law, with the consumer rights protection organization or the like, if the parties so request. In the absence of consultation or conciliation on the issue of “three packages” of liability, users of agricultural machinery may apply for arbitration in accordance with the provisions of the arbitration law of the people's republic of china, or directly to the people's court。
With the spread of user legal knowledge and increased awareness of rights, it is a good thing that more and more cases of users prosecuting distributors or manufacturers after problems have arisen in the purchase and use of agricultural machinery, either through legal means of settlement or through legal means of effective defence of their own interests. In order to ensure that your complaints are taken into account and dealt with quickly and efficiently, it is recommended, based on the experience gained over the years in dealing with complaints from agricultural machinery, that:
I. The need for written complaints
Since the three packages of agricultural aircraft products are not satisfied with the complaint, the manner, method and outcome of the three packages are in dispute, and the parties have communicated several times but have so far been unable to communicate and, if so, will not complain. Many users are accustomed to making verbal complaints, calling over and over again, saying that when you are done, the other party forgets and finally fails to solve the problem well, the complaint must be in writing. The other is that, in the case of a formal complaint, the manufacturer would have preferred that your complaint be in writing, since the written complaint consolidates the problem, consolidates the user's claim, avoids the problem of rhetoric, repeats the problem, facilitates analysis, feedback and resolves the problem, so that the complaint must be in writing, just as a written complaint must be filed in court, which is more conducive to resolving the problem。
Ii. Elaborating the purpose of the complaint
A written complaint is the most basic basis for resolving the problem, and users must write their claims clearly, and you must write them in a coherent manner if you wish to achieve a reasonable claim。
Iii. Elaborating the grounds for the complaint and the basis for the claim
With regard to the reasons for your complaint, you should make it clear that it is proposed to provide a brief description of the time, location, failure and maintenance of each failure; for the purpose of your claim, you must have a reasonable reason and basis to comply with the relevant provisions of national laws and regulations, such as the three packages of provisions, without fearing that your claim will be high, and that your claim will not be in conformity with national regulations and will not contribute to the resolution of the problem if it is priced in the sky。
Iv. Write down basic information about himself and the bike
The written complaint shall specify the name, address, contact number of the user of the purchased horse tractor, the high-speed plug-in machine, the rice harvester, the type of the purchased horse tractor, the high-speed plug-in machine, the rice harvester, the unit number, the time of purchase, the dealer of the machine, and shall be accompanied by a copy of the invoice for the purchase machine. It would be better if the distributor or producer service keep three packages of maintenance orders for the servicing of the motor tractor, the high-speed plug-in and the rice harvester, which must be copied and attached。
V. Friending consultations, responsibility and arrangements
User complaints are taken seriously by large brand agricultural machine producers, who usually receive written complaints, who arrange for specialized personnel to lead the processing of complaints, and the vast majority of complaints are responded to and handled effectively by producers in a timely manner. In the event of long delays or failure to address them effectively, users can make further complaints to market supervisory authorities, agro-machine authorities, consumer associations, to the media, to 3. 15, or to the courts directly。
The processing processes in the production enterprises are generally as follows:
A preliminary analytical assessment is made when the manufacturer receives a written complaint from the user:
1. Analysis of the content of user complaints is the responsibility of the user? The producer's responsibility? Or is it the user and producer? I'm not sure if it's a good idea
2. To analyse whether the user's claim is reasonable and well founded and whether it can be satisfied? What are the market risks associated with meeting user claims in full? Or how to lower user demands
3. Analyse whether user complaints are at risk of media exposure
On the basis of the analytical assessment, the manufacturer will form a preliminary treatment; 5 or the manufacturer will arrange an expert meeting on the basis of the evaluation or will communicate with the distributor on its own initiative。
Active communication with users. Producers communicate actively with users, distributors, better understanding of the real situation, the real purpose of the media or users, and evidence in favour of the enterprise, making it more difficult for users to deal with the problem as required and transforming their thinking towards the enterprise。
Iii. Outward laxity measures. When dealing with complaints, producers make use of evidence in national laws and regulations that is favourable to them, have a well-founded and well-founded view of the same matter and do not give users high expectations。
Iii. Treatment of internal heat in the outer cold. If the user's expectations are high, the manufacturer will be modestly cold-treated, with the aim of lowering the user's expectations and turning things to the advantage of the enterprise, but not in the long run, which would exacerbate the conflict with the user。
4. Knowing progress, both sides must make modest concessions. When the expectations of the general user are lowered, the producer will also give in to the basic satisfaction and psychological comfort and balance. Complaints are addressed in order to deal with problems. The basic principle of handling complaints is that they are less significant and less serious, and that they are handled in a way that is inexcusable. Producers generally arrange for experienced personnel to communicate, and dealers, users and manufacturers should consult actively and amicablely and move one another towards an agreement。
Conclusion of agreements. Once a processing agreement has been reached, the processing agreement is usually concluded jointly between the three parties (dealers, users, manufacturers), after which the three parties are required to comply with the agreement in a timely manner and in due course。
The protocol is the most efficient, convenient and expeditious way to deal with complaints, with the lowest cost and the lowest negative impact on the market. It is hoped that producers will pay more attention to user complaints, resolve them in good faith, and that china’s horsepower tractors, high-speed plugs, and rice harvesters will one day have no user complaints。
