Recently, the liaoning department of data, the provincial department of housing, urban and rural construction, jointly issued a circular on the handling of popular claims during the 2024-2025 heating period, on-line the "heat-carrying bus" to receive heat requests, monitor the promotion of direct detection of heating issues, ensure that high-quality heating services are used to warm the hearts and minds of the people and effectively enhance the people's sense of access and well-being。
At present, the “heat-to-heat vehicle” has been placed on line with platforms such as the 12345 hotline, the liao ning government service network and the “liao tun” app, which are specifically designed to receive people's heat requests and to provide full coverage, round-the-clock and zero distance through the construction of an interactive network. The population has problems with heating, which can be reflected in these channels at the earliest opportunity, with every effort to ensure that the population warms the winter。
In order to ensure that the complaints are “closed” and that they are received “over the clock”, the 12345 hotline authorities from all over the country are working together to coordinate staff and booths to ensure that the hot-heat channels are open. For enterprises with large claims and large heating areas in previous years, staff members are assigned to the “heat liner” to respond in a timely manner to sudden problems in coordinating the disposal of heating. In order to ensure that the heating problem reaches the subject of responsibility, the 12345 hotline platform in the province and city works together to ensure that the worksheet records are complete and accurate, that leakages and omissions are eliminated and that the problem is addressed in a timely and effective manner. In particular, there is a need for cross-practice heating to fully act as a hub for the 12345 hotline platform, ensuring that the relevant departments are fast-tracked, fast-tracked, operational and well-functioning。
The responsible officials indicated that the standardized processing process for heat requests would be further regulated and that local heating authorities and heating enterprises would ensure the standardization and standardization of the processing process in strict compliance with the requirements of “standardization of temperature control, standardization of service communication, standardization of maintenance services and standardization of policy implementation”. Specialized staff are assigned to conduct home visits to ensure timely response to complex issues, develop specific corrective measures and address them in a timely manner。
From china construction 2024. 11. 28 liao win
