After a delay of $799 for the refund of international airfares of $1,000 and a further 20 per cent of the fees for domestic airfares almost half a month before they take off, there was consumer feedback, and at present there was no uniform exit rules and rates for the divisions. Not only are there differences between divisions, but there are also differences in the rules governing the withdrawal of domestic and international airline tickets among the divisions themselves, and even differences in the rules governing the withdrawal of different flights and accommodations, which makes it difficult for consumers to clearly and simply measure the cost of the evacuation of their own tickets。
Different divisions, different flights, different cabins
The questions circled in the heart were not answered by the official passenger service, and the consumer, zhao qing, had to search for voluntary refund rates for domestic airline tickets in different divisions and found that the rates varied from one division to another。
In the case of domestic economy class n tickets purchased by zhao qing, the voluntary refund of economy class n tickets for south and national airlines was charged a 20 per cent fee at the actual face price, but only 10 per cent was charged for east shipping, and zhao qing purchased the same 20 per cent rate。
In response to this discrepancy, zhao qing's air ticket purchaser's passenger service stated that the other divisions ' criteria for withdrawal were not relevant to the company。
An insider of the division told beijing merchants that the standards of evacuation of different divisions, different flights and different accommodations were often different. It was further explained that the division would normally divide the accommodation into three categories, first class, business class and economy class, and that each broad class would be re-divided to meet the needs of different passengers, from the lowest discount to the full fare. The breakdown of the space varies from one class to the next, and the corresponding price varies from one type to another。
Domestic tickets: it's also related to space, time to take off
On the domestic plane, south of app, beijing dynasty on march 18th... In guangzhou, for example, cz3116, the flight classed economy class, myung ju class, first class/business class. Of these, special-cost economy class t at a sales price of $750, discount economy class l at a discount of $1780, opting economy class h at a rate of $2420 and full economy class y at a rate of $3060。
It is understood that the t-class of the south flight was refunded by 7. 30 p. M. On 11 march, at a rate of 20 per cent, and that the resign fee was charged at a rate of 5 per cent under the same time frame. The l-class refund before 7. 30 p. M. On 11 march will require only a 10 per cent refund fee and no fee will be charged for re-signing。
Under the conditions for the use of the bulk fares for the inland transport of south shipping, economy class e, v, z, t, n and r rates of 20 per cent and 5 per cent were re-signed prior to the scheduled departure of the flight 168 hours (including) and economy class p, b, m, h, k, u, a, l and q rates of 10 per cent were re-signed free of charge under the same time conditions. The closer to the station, the higher the rate, the higher the rate of refund for economy class z, t, n and r up to and up to 40 per cent, and the rate for economy class e and v up to and up to 20 per cent, when the flight is expected to be 48 hours or more before the stop。
However, it is also noted that this provision applies to markets other than beijing dinh airport and cheng dixin airport, and is accompanied by the retirement provisions applicable to both airports. Of these, all slots can be resigned free of charge four hours (including) before the scheduled departure of the flight, with minor variations in the rate of refunds。
Easter's retreat rules are slightly different from souther's。
According to the schedule of conditions applicable to domestic shipping fares issued by east shipping, domestic passenger tickets are free of charge regardless of the class before the scheduled 30-day departure time of the flight. However, the rate of refund for r, s, v, t, z and h class is 20 per cent and the rate of re-signing 10 per cent before the scheduled departure of the flight is 30 days (inclusive) to 7 days. When the scheduled departure time was seven days (inclusive) to 48 hours before the scheduled departure time, the rate for v, t, z and h class was increased to 40 per cent and the rate for re-signing was increased to 30 per cent; for r and s class it was increased to 30 per cent and the rate for re-signing to 20 per cent。
East air's passenger service also emphasized to beijing merchants that, on the basis that the ticket rules allowed for a change of sign-off, the check-off fee was related to the distance between the flight space and the time the flight took off, based on the cost shown at the time the ticket was purchased。
International passenger tickets: refunds are not chargeable pro rata
There are multiple tariff rules for the retrofitting of domestic routes and different standards for the retrofitting of international routes。
Consumer liu yu fei indicated that he did not see a percentage table of rates like domestic tickets when looking for an international ticket withdrawal rule。
According to souther app, the favourable economy fare for flight cz47 of beijing-tokyo haneda on 18 march was $3229. In the rectification note, the refund fee was set at $1,000 and the resign fee at $500. On the other hand, the flexible economy fare for the same flight of $3529 is indicated on the booking page “free changes, conditional refunds”, which shows a refund fee of $300, “subject to actual collection”. At the bottom, too, the favourable economy-class fare, labelled “free changes, free refunds”, is $509, and the refunds are “based on actual collection”。
The south passenger service indicated that if the international ticket booking page was marked “free change, free refund”, the ticket would not charge a refund fee, but the change might require a premium。
As to the determination of the cost of refunds for international tickets, the southern passenger service states that the cost of refunds for each international route, for each class and even for each ticket is different, but not proportionally, but “at a single price”。
The souther passenger service also indicated that the calculation of international passenger tickets was complex and she did not know exactly how the “sipple price” would be calculated。
International bus fares for opportunity and national express app. Of these, on 18 march, the third series of economy class tickets for the beijing da xin-tokyo haneda mu789 was sold at $2604, $2884 and $3204, all of which were refunded at $1,000, the standard economy class change fee of $2604 was $500, and the remaining two tranches could be resigned free of charge。
On march 18, in beijing, the capital, tokyo, on ca925, two tickets for economy class were sold at a cost of us$ 4050 and us$ 4250, all of which were refunded at us$ 1,000, us$ 4050 for easy economy class change at us$ 500, and us$ 4250 for comfort economy class for free。
The above-mentioned internal divisions disclosed that the refund of international passenger tickets was generally based on the route and class, but that the internal standards of the divisions also differed。
Li ying, a senior civil aviation expert, stated that international routes involved hundreds of countries, hundreds of airlines and many currencies, and that the international air transport association coordinated the establishment of shipping prices, which were very high. However, the department of national aviation offers certain discounts in the sale of airline tickets, so that most international tickets purchased by ordinary passengers are not the original fares. In such cases, the cost of retorts based on the full fare is particularly high。
This is why liu yu fei purchased $799, showing a refund fee of $1,000. This “$1,000” is the fixed refund of the flight and the space taken by liu qu yi, and, as stated in the passenger service, the remaining $399 in taxes and fees will be returned after the actual fare has not exceeded the refund。
After a few days, liu qu fei eventually confirmed the refund on 9 march and received a refund of $399 on 10 march. It also proves from the side that the reimbursement fee for international tickets is fixed, and that the refund fee charged 10 days and 2 days before the flight took off is $400。
According to the above-mentioned internal sources, in general, the departure of tickets follows the rule that “the more expensive the ticket is, the lower the fee is, the cheaper the ticket is, the higher the fee is, or cannot be refunded”。
The beijing journal of commerce
