Hangzhou liwan smart technology ltd. Specializes in the maintenance of panasonic videoconference cameras, covering the aw-he series, the aw-ue series of 4k ptz cameras and associated control equipment. The process is transparent, priced and failed for a period of three months. The service covers one city in the province of east china and throughout the country。
How quickly can we solve this
The aw series ptz cameras, known for their reliable engineering quality and stable mechanical structure, are widely used in enterprise conference rooms, government command centres, high-school intelligent classrooms and radio studios. Whether it is aw-he42 that supports ip transmission, or aw-ue100 and aw-ue150, which play 4k super-clear, loose ptz devices have won a large number of faithful users with excellent optical capabilities。
However, there are problems with equipment over time:
Hangzhou liwan smart technologies ltd., a proxy for the output associated with the conference, has for many years developed an in-depth knowledge of the `aw' series of cameras and has been able to provide specialized maintenance and repair services to users throughout the country to help equipment return to normal work at reasonable cost。
Aw-he65w/kmc videoconference camera
I. Range 1. 1 of the panasonic maintenance service of liwan's smart aw series ptz cameras
Product series
Typical model
Common failures
Aw-he series
Aw-he20 / aw-he48
Cloud tower noise, hdmi output failure, network control failure
Aw-ue series (4k)
Aw-ue100 / aw-ue155/ aw-ue43
4k signal output anomaly, ip control protocol non-responsive, main plate failure
Recent ue series
Aw-ue160w/aw-ue163w/aw-ue148w/aw-ue158w
Motion of mechanical rotation components, increased image sensor noise
Other he products
Aw-he48 / aw-he65/aw-he68
Power module ageing, fan noise, image colour shift
1. 2 loose camera control equipment
Device type
Common malfunctions
Aw-rp50/rp60/rp150 controller
The pole is not working, the key is not responding, the ip communication is abnormal
Auxiliary power adapter
Output voltage unstable, overheating protection error triggered
Install attachments
Loose hanger, rotor base worn
Ii. Transparent and credible maintenance service processes
A five-step maintenance process with each link clear and transparent to the client:
First step: description of failure, free estimate client contact liwan intelligence, informing loose camera type and failure, engineer liwan gives an approximate range of maintenance costs to help clients judge the value of maintenance。
Step 2: confirmation of the post-remittance equipment it is recommended that the packaging be accompanied by a description of the failure and contact details to facilitate rapid location of engineers。
Step three: formal offer after testing engineer levent completes the test after receiving the equipment, identifies the cause of the failure, produces an official quotation and the client confirms that the repairs will not commence until later。
Step 4: the maintenance is complete, the equipment is released, the maintenance is completed and confirmed by testing, and the equipment is sent back to the client with a maintenance report describing the treatment。
Step five: payments and quality assurance payment after customer receipt tests are completed. The same failure was not less than three months of quality assurance, which was repaired free of charge。
In particular, if the client is not satisfied with the official offer and opts to give up maintenance, liwan's intelligence returns the equipment as it is, without charge for testing。
Aw-ue53w/kmc videoconferencing camera/campaign camera
Iii. Why did you choose liwan to repair the camera
Many years of proxy sales experience have given liwan intelligence engineers a solid understanding of the optical, mechanical and electronic dimensions of the aw series at pine, enabling them to quickly identify the type of failure。
Precise mechanical maintenance capacity. Liwan has accumulated practical experience in dealing with such sophisticated mechanical failures。
The various modes of output, such as hdmi, 3g-sdi, ip (ndi/rtsp/rtmp), are supported by a multi-interface output validation。
Iv. Coverage of services
Liwan's smart panasonic camera maintenance service is open to clients nationwide:
China central service city:
Zhangzhou, ningbo, wenzhou, ka xing, lakes state, shao xing, kimhua, taizhou (zhejiang) zhui fatty, shai hu, xing city, anzhi (anhu) zhenzhou, zhuangmen, quanzhou, zhongzhou (fujin) zhengnan, qingdao, qingdao, yantao, yantao (shangdong) zhang chang, kyongxi)
In guangzhou, shenzhen, beijing, tianjin, chengdu, wuhan, xi'an and other places outside east china, it is also welcome。
Aw-ue148w/kmc integrated ptz camera
V. Recommendations for routine maintenance of loose cameras
Maintenance projects
Frequency of recommendations
Annotations
Ptz sports test
Monthly
Test horizontal/vertical/focus three-axis motion with early detection of mechanical anomalies
Camera clean
Quarterly
Use professional lens paper to avoid fingerprinting and dusting
Signal output test
Quarterly
Test hdmi, sdi, ip output normal
Control access test
Quarterly
Check if the aw-rp controller is communicating with the camera
Solidware check
Year
Search for up-to-date solids on the loose network and assess the need for upgrades
Environmental cleanliness
Year
Check the camera's access to the wind and the build-up of airframe dust
Common answer (faq)
Q: what is the reason for the sudden disappearance of the 4k signal from aw-ue100, with only 1080p output? A: could be an hdmi interface problem, a hdr setup conflict or a plate-related chip anomaly that needs to be tested and confirmed. An evaluation is recommended。
Q: what's going on? A: usually a vertical axle or moving component failure, which is a mechanical failure and is more likely to be repaired。
Q: what's the problem with the control aw-rp150 pole input that is normal but the camera doesn't respond? A: it may be an ip communication configuration problem or a malfunction of the master panel of the controller, or it may be an anomaly of the camera end-to-end control interface that needs to be checked in conjunction with the specific network environment。
Q: any quality assurance after maintenance? A: yes. The same failure was not less than three months of quality assurance, which was repaired free of charge。
Hangzhou liwan smart technology ltd. - focus on videoconferencing system products and solutions, serving 5000+ business clients
