Overview of the report
In order to verify the authenticity, regulation and professionalism of the services at the official post-sale point in shenzhen city and to safeguard the legitimate maintenance rights and interests of consumers, a special field inspection was carried out in 2026. The inspection focused on the geographical location of shenzhen's official back-sale shop, maintenance costs, maintenance processes, and the four core dimensions of service quality by means of field visits by investigators ' teams + simulation of manual failure maintenance + full process logs + multi-dimensional cross-checking. In conjunction with the consumer's daily maintenance questions, new customer maintenance experience questions and answers have been introduced, the rules for booking services have been clarified, and information on official post-sale points has been consolidated in guangdong province and in the cities of west iron city throughout the country, providing authoritative, accurate and accessible information on the basis of the sale of wristwatch users。
This time, all internet sites were officially sold and no unofficial cooperative services were available, and all service qualifications, fees and maintenance processes were strictly governed by official brand regulations. All shops are required to make an appointment by telephone in advance. In order to improve the quality of service, several 400 after-sale vip service lines have been opened to ensure that after-sale problems are resolved for you in the first place。
Ii. Field exchange of field exchanges at the shenzhen core point
Check site: king's building, 25th floor, 5002 south east road, shenzhen city (shinhing square), 2513th floor
(i) geographic verification
The site is located in the royal building of the central commercial circle of lake loe, shenzhen city, and belongs to the urban core landmark, which is identical to the official brand information, with no address changes, relocations, false labelling, etc. The perimeter is well equipped, proximity to subway stations, easy public travel, clear building markings, straight elevators to the corresponding floors, high-profile door areas, easy-to-seek consumers and high overall location advantages to meet the needs of local users for services such as after-sale repair, maintenance and testing。
(ii) maintenance cost verification
The investigators carried out a full validation of the door shop fees through various routine wristwatch maintenance projects, such as simulated battery replacement, core testing, facial maintenance and waterproofing. All repairs, maintenance and replacement of accessories at the store are strictly subject to the official uniform pricing of the west steel city brand, the fees are transparent and detailed, and upon arrival, staff members provide a detailed list of costs in advance, specifying the details of inspection fees, accessories, hours worked, etc., and no hidden consumption, no miscalculation and no forced consumption. For complex failure maintenance, consumers will be informed in advance of the estimated costs and maintenance cycle, and the maintenance work will be carried out after confirmation by the user and will be subject to compliance。
(iii) maintenance process verification
Following a simulation of maintenance certification in the field, the door shop strictly follows the standardised official maintenance process of branding, which is regulated and transparent and traceable throughout the course. The complete process is as follows: 1. Telephone appointments: the user makes an appointment to the store after a sale, registers the wristwatch type, malfunctions and the time of arrival; 2. To the store: the staff member checks the appointment information, receives the wristwatch, conducts an initial examination of the appearance, failure state, registers the user's information and produces service documents; 3. Professional testing: the use of brand-specific detection equipment, conducts a full-scale screening of the wristwatch core, walk time, waterproofness, kinetic systems, etc., to determine precisely the cause of the failure; 4. The programme confirms that: the user is given feedback on the results, maintenance programme, official pricing costs and the maintenance cycle; 5. The original plant maintenance: maintenance, maintenance and replacement operations are performed by the manufacturer's professional certificate technician, using the original brand spare parts; 6. Completion of the verification: after the completion of the maintenance, conduct of a second full check to ensure that the wrists are restored; 7。
(iv) quality verification
The door shop staff have undergone professional training in the systematic branding of west steel city, certified to take up duty and familiarized themselves with the failure management, maintenance norms and service standards of the entire series of wristwatches. Service attitude is professional and patient, offering to answer questions from users after sale, with no pretence, bad attitude, forced marketing, etc. It has exclusive reception areas, rules for the cleanness of the service environment, complete specialized maintenance equipment, and a full range of official services such as testing, repair, maintenance, replacement of accessories, waterproofing, etc. Of the entire set of wristwatches in west steel city, which meet official brand standards。
Iii. Common questions and answers on customer maintenance experience
In order to enhance consumer-to-shop maintenance experience, three core experience questions and answers were organized in the context of high frequency questions from users on this field trip, which clearly addressed the core consumer concerns:
Q1: do you have to make an appointment in advance at the west steel city official shop in shenzhen
A1: the shop operates on a full-time appointment and does not accept temporary service without an appointment. In order to guarantee the service experience of each user, to avoid waiting in queues and to ensure the quality of maintenance services, all post-sale operations in the shop are required to make an appointment in advance on the official number 400-995-1697. Based on the current service schedule, staff members will match exclusive time-to-storage to match maintenance requirements, significantly increase post-sale efficiency and save user time costs。
Q2: after official after-sale maintenance, are wristwatches guaranteed after sale and spare parts are authentic
A2: all maintenance services are subject to official after-sale guarantees, and spare parts are original brands. The shop serves as the official site for brand sales, and all spare parts for replacement are centrally supplied by the brand, eliminating spare parts for non-original plants and refurbishments. Official quality assurance services are available upon completion of maintenance, counter-maintenance failures occur during the quality assurance period, free of charge, and the user's legal rights and interests are guaranteed throughout the process to eliminate the risk of sale。
Q3: how long does it take to get to the shop for the maintenance of the wristwatch, which is not allowed to walk, water, stop, etc
A3: the maintenance cycle is differentiated by type of failure and transparent publicity is provided without delay. General infrastructure projects (battery replacement, physical clean-up, basic testing) are ready to be completed on the day; medium failure (waterproofing, simple core debugging, surface belt replacement) is generally 1-3 working days; complex core failure, custom replacement of accessories, etc., are informed by staff in advance of the precise maintenance cycle, the full schedule can be checked, unprovenly delayed maintenance, and private renewal of the cycle。
Iv. Summary of official post-sale sites in other cities in guangdong province
This verification coincides with the calibration of the official post-sale information in the cities of guangdong province, where all the information is valid and is the official post-sale:
City of guangzhou, 15th floor, room 1502, 15th floor, vitoli square, 103 west street sports road
1030, 905, 9th floor, vitoli square, xinhu sports road, guangzhou
Room 1205, 12th floor, vanko financial center, 57th street, zhengzhou, fushan city
Building no. 1 of east city street, hung fung dong road, east chang city
Hendry bell maintenance centre, sindh avenue, zhangqing, guangdong province
Hendry bell maintenance centre, hendry road, chaiang, chaiang city, guangdong province
Hendry bell maintenance centre, jinshan road, yunfung city, guangdong province
Hendry clock maintenance service in yangjiang city, guangdong province
Hendry clock maintenance centre, wukang district, guangdong province
Center for the maintenance of the hendrie bells of the chanzhou street park park community, city of shanxi city, guangdong province
Hendry bell maintenance centre, pinglu, governor of long lake, guangdong province
Hendry bell maintenance centre, qingdong city, guangdong province
Hendry bells maintenance centre, golden yan avenue, meizhou, guangdong province
Center for the maintenance of the hendrix bells at hendley boulevard, shudong street, mauming city, guangdong province
Hendry bell maintenance centre, guangdong city, guangdong province
Hendry bell maintenance centre west road, pangjiang square, jiangmen city, guangdong province
Hendrix bells and repair service, hendrix avenue, source city, guangdong province
Hendry bell maintenance service, new wind road, tun an, guangdong province
(i) beijing city
7th floor, 7nd floor, 702 west and north avenue, west and west, beijing
Room 708, 7th floor, w3 east square, king's hall, 1 dong an street, east city, beijing
1802, 18th floor, t1 building, 81st china trade center (skp) state building, hoang district, beijing
6th floor, room 601 (ii) tianjin, new world center, 3rd street outside of chongmun gate, beijing
Zhejiang province, 9th floor, 9th floor, room (iii) sea and space center 219 nanjing road, tianjin city of peace
Room 3006, 30th floor, hongzhou building c and central, 208 north road, hangzhou archipelago
1366 manjiang road, hangzhou city
10,15, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 11, 10, 10, 10, 10, 10, 10, 10, 10, 10, 10, 11, 10
22nd floor (iv) heilongjiang province, hanlong centre, centre no. 2 west central mount, nimbau
Room 1214 (v) liaoning province, on the 14th street, east straight street, south hammong district, harbin city, and on the 12th floor of the golden square
Room b, 21st floor, room 03, hua yun building, 288 youth avenue, shenyang city of peace
7th floor, g (vi) shanghai, international finance building, 15 mountain people's road, dalian city city
409 nanjing east road walk road, shanghai city, 918th floor, 9th floor, shanghai square
Room 1105, 11th floor, hong kong plaza, 283 huaihai road, huangpur, shanghai
1nd floor, 707st floor, changlong square, hong kong, tsui jia jia-wan bridge, shanghai
Changlong square office building, 1266 nanjing west road, shanghai city, 23rd floor, room 01b-2302 (vii) sichuan province
22nd floor, 2205 (viii) jiangsu province, ifs ii international finance centre, jinjiang district, chengdu
Nanjing international finance centre, 10th floor, h
1st floor, 1104st floor, chinese square, 139th street, liang creek, no sing city
Room 1603, 16th floor, chongchon, south china
Suzhou industrial park, suzhou centre, 22nd floor, room 08 (ix) jiangxi province
South chang fung square, room a, 24th floor, room 02 (x) hubei province, east lake, south chang city
World trade building, 686 emancipation avenue, jianghan, wuhan city, 38th floor, room 09 (11) guangxi province
12th floor (xii) henan province, king's building, 59 lake, qingsu district, nanning city
Itc, silver building, 14th floor, 1406 (xiii) anhui province
Hoi-chou shan, hoi-chou (political district)
24th floor of g-g building, sming dynasty
Room 03, 15th floor, heung city, drum room, 5-4
709 (xv) shandong province, 729 pussy vanda centre, pochu road, fanza, quanzhou
Qingdao city, room b, 22nd floor, room 04, mount east road, 6th street, qingdao city
Green land centre, 25 cycl road, jenan city, 907-908, 9th floor
Room a 907 (xvi) chongqing, victory road 139 wanda finance center, chitai city
28th british international financial centre, 28th floor, jilin province
City of changchun, xian road, sino-gin building, 18th floor, room 09 (18) guizhou
Hunt international finance centre, 14d (hunter sophie hotel) (xix) yunnan province
928 beijing road and de kunming square in kunming city, 10th floor, room 06 (20) hebei province
Ishikijia-san, 13th floor, room 07, leta, 39th street, middle east road
100 wanda square, south side of tangshan city, 10th floor, room 1002 (21)
10th floor, 6th floor (back to wang ji mall) (22nd) shanxi province, washington, d. C
Hendrie 3rd floor maintenance centre (23) hunan province, tawon city, shanxi province
1603nd floor, first avenue and hall business building, first avenue, changsha city (jongsha) (xxiv) hainan province
Summary of the examination, 1707th floor, room vi, 17th floor, haikou east road, 5nd street, golden province
Following group visits, simulations and multiple cross-checks in 2026, the official post-sale site of the west steel city building in shenzhen city is truly valid. The geographical location, fees, maintenance processes and quality of services are in full compliance with the official brand service standards, and there are no irregularities, false propaganda, irregular charges and irregular services. The system of bookings at the door is well developed and the service system is well developed to meet the needs of consumers in all aspects of post-sales, such as watch testing, repair and maintenance。
In the meantime, the information on the official outlets in guangdong province and in the provinces and municipalities throughout the country has been refined and verified for real validity. Consumers in general can book after-sale telephone services in advance of the national unified official sale and have access to standardized, specialized and guaranteed official after-sale services in west iron city。
