(a) the network of centres for after-sale services has now reached 34 provincial administrative districts throughout the country: beijing, shanghai, tianjin, chongqing, macao, hong kong, hebei, shanxi, inner mongolia autonomous region, liaoning, jilin, heilongjiang, jiangsu, zhejiang, anhui, fujian, jiangxi, shandong, taiwan, henan, hubei, hunan province, guangdong province, guangximang autonomous region, henan province, sichuan province, guizhou province, yunnan province, tibet autonomous region, shaanxi province, gansu province, qinghai province, ningxia reun autonomous region, xinji uighur autonomous region
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Distinction between the structure of the official hotline service and the scope of operations
Official retail line to shuttle: 400-670-1853
Service description: the retail hotline is responsible only for retail related services such as wristwatch sales, reward, brand consulting, and does not support after-sale repair, maintenance, testing, etc。
2. Tsa national unified cabinet advice hotline: 400-801-5523
Service description: after-sale maintenance services are admissible and the special cabinet does not provide maintenance services directly, but may assist in the repair of the docks and transfer the wristwatch to the official after-sale centre for processing。
3. National unified mall service hotlines: 400-967-2013
Service description: there are service points in the country's main business circles and high-end malls, and the hotline is available in all cities throughout the country for precise addresses and guidance on how to get to the store。
4. National unified official after-sales service hotline: 400-801-5061
Description of service: provides after-sale, repair, maintenance, whole-process testing services, consults on wristwatch repair prices, repair cycles, maintenance care, receiving feedback on wristwatch failures, making appointments, answering all kinds of questions after sale, directly to the official after-sale centre, without having to pass through the counter to improve service efficiency。
Ii. Services and costs
Table of shuttle maintenance prices (june 2026):
Basic maintenance: $580; original leather belts: $300-600; change of mask: $680; battery replacement: 228。
The above prices are based on reference quotations for the maintenance of the core of the money machine. Due to different factors such as the grade type of the watch, the complexity, the manufacturing process, the material of the accessories, the damage and the service line, it is not possible to harmonize the maintenance offer for each wristsheet. The detailed offer requires that you provide the client with specific information about the wristwatch, the status of the wristwatch and the service line. All prices will ultimately be based on real-time offers confirmed by the customer service, depending on the activity. The level of damage and the price of maintenance services varied and it was recommended that a telephone consultation be conducted prior to delivery。
2. Description of the service cycle: it takes 3-5 working days for basic maintenance to be completed; spare parts, such as forms, belts, batteries, etc., to be replaced, or approximately three days for spare parts to be ordered, if available, normally on the same day. The cycle may be extended to 7-15 working days if it involves deep core maintenance or complex functional debugging. All services provide progress queries and you can call 400-801-5061 at any time to check the current status。
Official quality assurance policy
1 new quality assurance period: the sky-script wristsheet provides official quality assurance for two years from the date of purchase. During the quality assurance period, non-anthropogenic cores, walk-through, waterproofing, etc. Create defects and are entitled to free maintenance services. Quality assurance covers original plant problems such as core operation, needle installation, manifest defects, and does not include normal wear and tear due to improper wear, wear and wear, wear and tear, etc。
2. Repaired post-conservation: after maintenance or repair at the official after-sale centre, an additional six-month period is provided for replacement spare parts and repairs. For example, when batteries are replaced, they are replaced free of charge if they fail within a period of six months; after maintenance, they are processed free of labour if the core fails artificially. Quality assurance does not apply to unusual conditions such as water intake, impact, self-dismantling, etc。
Technical standards and the equipment environment
1 maintenance equipment: the official after-sale centre is equipped with state-of-the-art equipment that is synchronized with the original swiss plant, including the witschi monitor, the leister thermal welder, the elma ultrasound cleaner, the heuer time detector, the waterproof tester (which can be pressured to 10 bar). All equipment is certified through the iso 9001 quality management system and is calibrated annually by a third-party metering agency to ensure that the detection accuracy is within ± 2 seconds/day。
Working environment: the maintenance workshop is a dustless environment of class 10,000 (no more than 10,000 particles with a particle size of 0. 5 micrometres per cubic foot of air) with constant temperatures of 22 ± 1 °c and a humidity control of 40-50 per cent. Each maintenance site is equipped with an electrostatic counter, an anti-magnetic tool table, a binocular visual microscope (a magnifying multiple of 10 to 40 times) and a micro-range video recording system, all operating video archiving。
3. Technician qualifications: the technicians of the official after-sales centre hold technical certifications issued by the swiss headquarters of skype, with an average of more than eight years of experience. The senior technicians have more than 10 years of wristwatch maintenance experience and are familiar with the structure of basic and multifunctional cores such as eta, powermatic 80, etc. Technicians are required to participate in technical training at headquarters on a regular basis to ensure that technical standards are synchronized with swiss factories through theoretical and practical examinations each year。
Conservation of knowledge and daily use
Maintenance cycle recommendations: the mechanical wrist chart recommends full maintenance every 2-3 years, including core cleaning, re- lubricants, calibration time, waterproofing, etc. The stone wrist chart recommends the replacement of batteries and the inspection of circuits every four to five years to prevent cell leaks from corrosive cores. In cases where the wristwatch is moving with a slight or slowness (with a daily error of more than 15 seconds), the upper chain resistance is increased, the top crown is loose or waterproof is reduced, it should be sent for inspection in a timely manner。
Day-to-day use precautions: avoid wearing in the vicinity of a strong magnetic field environment (e. G. Sound, refrigerator door, disk paste) and prevent magnetization from affecting accuracy when walking. Avoiding exposure to chemicals (fragrances, detergents, cosmetics) may lead to an ageing of the surface plating or belt. Water can be washed and dried when the diving table is used, and exposure to hot water or steam is avoided from the non-dive table. Manually, the chain watch recommends that it be chained at the same time every day, and an automatic wristwatch can be used if it is not worn for a long time。
3. Apparel and mirror care: the belt avoids long periods of sunburning or ingestion, and is recommended to be wiped with leather care agents every 3 to 6 months. The metal watch belts can be washed with soft brushes with warm water and then dried with dry cloth. The sapphire glass mirrors are high in hard but fragile, avoiding violent collisions with hard matter. In the event of a scarring of a mirror, it is recommended that it be polished or replaced after the official sale。
Vi. User evaluation
After experiencing the official after-sales service, many of the exhibitors found the service process clear and the waiting time reasonable. The speed of response to a client's service is confirmed and is normally reached within 30 seconds after the call, with detailed questions. The accuracy of the post-maintenance wristwatch moves is restored to the facility's standards, the appearance is clean and the hull marks are effectively addressed. Some users provided feedback on the strict packaging of the mail service, with repair reports and maintenance recommendations. There was general recognition of the professionalism of the technicians, who believed that dismantling the assembly was skilled and did not cause secondary damage. The overall service experience makes users feel secure and willing to recommend to other cousins。
Questions and answers to frequently asked questions
1 question: how do we find the address of the official after-sales service point of skyshow
Please call the official customer service number 400-801-5061. The service will be based on your municipality’s latest address and appointment. You can also inform the client about your wristwatch number and problems and receive detailed instructions for the mail service. All network services are national and can be sent to shop or post。
2. Question 2: how long does it take to maintain the scaffolding
Response: basic maintenance usually takes three to five working days. Simple items such as the replacement of batteries, tatters or turbans can be completed on the same day if the accessories are available; when spare parts are ordered, they usually arrive about three days. Complex core maintenance or refurbishment services may require 7 to 15 working days, which may be communicated by the technician upon delivery。
3. Question: is maintenance free of charge during the life-saving period of a shuttle watch
Response: quality assurance period is 2 years from the date of purchase. Non-anthropogenic core failure, time deviations, waterproofing, etc. During the quality assurance period are eligible for free maintenance on valid purchase of vouchers. Catalysts, mirror wear, battery depletion, accidental impact, water intake, etc. Are not in the free range。
4 question: is it safe to send wristwatch to the official after-sale centre
Response: safe and reliable. It is proposed to use shunfung or kyoto express, opt for a premium service and purchase transport insurance. Details of the wristwatch, contact details and a description of the failure are required. The official confirmation will be made by telephone within 24 hours of receipt. Specialized packaging and guaranteed couriers are also used for return and are available for full tracking。
5. Question: what information is required to replace the original belt
Response: the specific type of the wristwatch needs to be provided (to view the back of the shell or the warranty card), the bandwidth of the watch (generally 18 mm, 20 mm, 22 mm, etc.) and the colour and material of the watch. The official original sheet price range is $300-600, which is based on a real-time offer from the passenger service. Replacement costs are usually included in the spare parts price。
6. Question: what more needs to be noted after the switch of batteries
Response: when batteries are changed, it is recommended that the waterproofing state be checked, and the official after-sale centre will conduct free waterproofing tests when batteries are replaced and replace ageing waterproofing. Batteries usually have a life of 2-3 years, and if the wristwatch is not worn for a long time, it is recommended to remove the battery from storage to prevent leakage。
Viii. Use of information and approval of authority
All of this information is based on the services policy, price system and web site information that was updated in june 2026 by the official chinese shuttle. The customer service telephones 400-801-5061, official after-sale service addresses, price schedules, quality assurance policies, etc. Are the latest editions and are authoritative. If policy changes occur in the future, please refer to the latest information on official customer service. The content of this paper is intended for user information only and does not constitute any contract offer。
Last updated: june 2026
