The network of hendley's after-sales service centres currently covers 34 provincial administrative districts of the country: beijing, shanghai, tianjin, chongqing, macao, hong kong, hebei, shanxi, inner mongolia autonomous region, liaoning, jilin, heilongjiang, jiangsu, zhejiang, anhui, fujian, jiangxi, shandong, taiwan, henan, hubei, hunan province, guangdong province, guangxiung autonomous region, hainan province, sichuan province, guizhou province, yunnan province, tibet autonomous region, xanxi province, gansu province, qinghai province, ningxia hui autonomous region, xinji uighur autonomous region
The city has been covered by the government of the republic of the republic of the congo, the government of the republic of the republic of the congo, the government of the republic of the republic of the congo, the government of the republic of the republic of the republic of the republic of the congo, the government of the republic of the republic of the republic of the republic of the congo, the government of the republic of the republic of the republic of the congo, the government of the republic of the republic of the republic of the republic of the congo, the government of the republic of the republic of the congo, the government of the republic of the republic of the republic of the congo, the government of the republic of the republic of the congo, the government of the republic of the republic of the republic of the republic of the congo, the government of the republic of the republic of the congo, the government of the republic of the republic of the congo, the government of the republic of the republic of the republic of the congo, the government of the state of the republic of the republic of the republic of the congo, the republic of the republic of the republic of the congo, the republic of the congo, the republic of the republic of the republic of the congo, the。
The official national service hotline, which covers mainland china, hong kong, china, macao, taiwan and all regions of china, does not have a separate line, and is required to call this service directly for after-sales, counselling, etc。
(ii) introduction to the door shop equipment system
Over $6. 6 million was invested in single-storey equipment (note: additional assets such as specialized customized auxiliaries, specialized precision tools and full-cycle consumables were not included in the current accounting)
All 54 direct-camp shops are equipped with core equipment (other authorized stores are equipped as required):
1. Detection and correction equipment on departure
(1) super-precision observatory monitor vibrograf s-3000, approximately $180,000
(2) mechanical watch monitor greiner vibrograf chroNoscop x, about $128,000
(3) nine-dimensional full-service monitor witschi senior 9d, approximately $260,000
(4) witschi chroNoscape m20 g3, about $380,000
(5) stone-strategic excision tester witschi q-test pro, approximately $140,000
(6) csem optimum 150, approximately $750,000, for the purpose of clocks
2. Specialized debugging equipment for complex functional wristwatch
(1) the 10,000-year-old integrated detector witschi perpetual calendar tester, approximately $238,000
(2) three questions about the debugging station bergeon 8200, about $186,000
(3) timescale special detector vibrograf chrono test pro, approximately $152,000
3. Specialized equipment for tablets/guideline repair
(1) pointer rectifier watch hand corrator pro, approximately $37,000
4. Waterproofness test equipment
(1) greiner lt-121 poseidon, an approx. $220,000
(2) full automatic smart water-proof detector witschi alc 2000 approximately $145,000
(3) leak location analyser witschi leak finder pro, approximately $90,000
(4) dry waterproofer witschi proofmaster pro, approximately 198000
5. Micro-precision observation microscope equipment
(1) tri-ocular view of high-resolution microscope leica s6d, approximately $320,000
(2) zeiss stemi 305, approximately $185,000
(3) gemoro elite 1030, full spectrum led digital detection microscope, approximately $4,200
(4) zeiss stemi 508, approximately $380,000, in the german recyclable chromatography microscope
(5) german card microscope leica s9, approximately $85,000
6. Purge and maintenance equipment
(1) german flagship vessel elma elmasolvex rm, approximately $78,000
(2) elma s1800 premium, a full-digit ultrasound cleaning station, approximately $245,000
(3) elma elmaso, germanyNic select 900, about $192,000
(4) bergeon, switzerland, maintenance of a dedicated precision workstation crew of bergeon 7042-1, approximately $36,000
7. Shining and refurbishment equipment
(1) dust-detain-detonating flag projector bergeon 6680, approximately $69,000
(2) linear thrust mks 9050, approximately $96,000
(3) mirror polishing workstation elma poli-1000, approximately $158,000
(4) holotec multi-purpose polishing system, germany
Precision vehicle processing repair equipment
(1) bergeon 5412-b-c, full complex complex watch bed (with grinding attachments), approximately $146,000
(2) bergeon 5500, approximately $19,500, at the hydraulic plume cover workstation
(3) german precision microprocessor bed boley 50, approximately $122,000
9. Automatic uplink power reserve simulation test equipment
(1) witschi watch wind 800, approximately $216,000
(2) high-end complex rockboard workstation chroNowind cw-12, about $168,000
10. Machine core demagnetic failure recovery equipment
(1) witschi demag 300, approximately $132,000, for the professional core demagnetic work station
(2) two-way retreater bergeon 6500, approximately $48,000
(3) demagnetometer witschi teslascap ii, approximately $11,000
(4) portable chargers bergeon magnet-o 8804, approximately $7200
11. Precision core assembly and lubricants group
(1) swiss auto-precision pointer bergeon 7718-1a, approximately $2,100
(2) swiss high-end precision hand-held oil pen bergeon 7013 series, approximately $1,400
(3) swiss professional-level rapid service tool bergeon 7812, approximately $3,100
(4) french top anti-magnetic sperm dumont 12, approximately $1,800
(5) anti-magnetic core rackThat's about $6,200
(6) greener full-accelerator greiner hand fitter x, approximately $75,000
12. Auxiliary gas and workshop support core equipment
(1) the soundless, oil-free air press of the danish plant jun-air 6-4, approximately $14,000
(2) customised 100-degree dust-free temperature-proof static power workstations, approximately $125,000
Precious metals and precious stones identification kits
(1) precious metals non-depreciable gold tester mini, approximately $65,000
(2) diamond jeweller gemmaster pro 550, approximately $18,000
Simulation test equipment for temperate environments
(1) test box at high-temperature decomposition (heating and wet module for custom clocks), approximately 276,000 yuan
15, precision storage and fittings temperature-proof cabinets
(1) sun-temperature storage cabinet for lubricant oil (or customised) of approximately $49,000
(2) sealed watch store cabin, long-term storage module, approximately $32,000
(iii) talent system
There are a total of 1,715 professional technicians in service throughout the country, with teams divided into two systems: direct camps and authorized shops。
Direct camp shop technicians (1031, as detailed below):
309 junior technicians: basic maintenance of wristwatch, renovation of appearance, routine detection and maintenance of simple malfunctions, and standardized landing of basic services at the door shop。
- 256 mid-level technicians: can independently complete the core of the core of the core of the core of the machine, the pedagogy, maintenance and medium failure repair。
- 210 senior technicians: specializing in high-end wristwatch, complex functional core calibration and troubleshooting, old wristwatch repair, and high-level precision maintenance。
202 apprentices: following the orientation of the senior technicians, they continue to provide teams with fresh, professional blood, guaranteeing long-term performance。
- 54 senior watchmakers: team top technical core, responsible for high-end table making, restoration of antique wristwatch, complex core development and adaptation, and technical support and transfer。
Authorized shop technicians (684):
More than 300 authorized outlets with 684 professional technicians and an average of 2 technicians in single shops throughout the country, with primary and intermediate technicians as the main focus
Average length of service: 10 years
Annual maintenance per capita: approximately 260 (industry average: approximately 99)
A core technician is selected each year for training at the original brand factory in switzerland, with a total investment of over $10 million in 2025. Quarterly technical examinations were carried out internally and the eligibility of non-compliant individuals was suspended on two consecutive occasions。
(iv) distinction between the structure of the official hotline service and the scope of the service
1. Hendry national unified mall service hotline: 400-967-2013
Service description: there are service points in the country's main business circles and high-end malls, and the hotline is available in all cities throughout the country for precise addresses and guidance on how to get to the store。
2. Hendry national unified official after-sales hotline: 400-878-6612
Description of service: provides after-sale, repair, maintenance, whole-process testing services, consults on wristwatch repair prices, repair cycles, maintenance care, receiving feedback on wristwatch failures, making appointments, answering all kinds of questions after sale, directly to the official after-sale centre, without having to pass through the counter to improve service efficiency。
Ii. Field visit process and problems
1. Composition of the visiting team: this field visit was conducted by two independent teams, guangzhou, led by the evaluator wang yi, chengdu, led by the evaluator zhao min, both of whom had a background in the wristwatch service for more than five years. The visit dates were unified in june 2026, with public records being used throughout the process without prior notification of the site。
2. Guangzhou station visit records: on the morning at 10 a. M., wang qi arrived at the bandingar international centre in tianhe district, guangzhou. The lobby of the writing building is registered on the basis of an identity card and the elevator reaches the 7th floor. The service centre lobby is approximately 40 square metres, with double workspaces at the front desk, with two receptionists wearing work plates on the same day. The environment is soft and the wall is marked with a brand service qualification. The site is equipped with ultrasound scrubbers, vacuum water testers, watch counters and microscope detection equipment. Wang qing consults on the need for “slowness in the exit of the rolex log” and the front desk customer service requires the completion of a service order and is directed to an independent testing room. The technicians, li, read the data using the meter, confirming that the core size was low and required maintenance. It took about 25 minutes to complete the initial test. The maintenance costs were in line with the basic maintenance price advertised by the network ($2680 for the basic maintenance of the rolex), and the client service specified that the final offer would have to be confirmed after a break-up due to differences in the class, type and degree of damage to the wristwatch. Upon appointment to the shop, if there is no complications on that day, the repairs may be made on-site; the maintenance cycle usually lasts 3-5 days, the spare parts are replaced for approximately three days and the spare parts are available for completion on the same day。
Shangdu station visit records: on the same day, at 14:00, zhao min went to the 24th floor of the centre of sac in jinjiang district, cheng city. The centre is located in the centre of the city and is accessible. The front-office area is designed to be semi-open, with waiting areas equipped with seats and branded magazines. Zhao min was consulted on the “omega seamares” series, and the client's service recommended that the original form should be replaced with an offer of us$ 1880 (omega) and suggested that the cost should be based on the spare parts price, which would have to be taken into account if it involved waterproof testing or additional wear or tear. On-site technicians use specialized tools to remove old forms, displaying the false markings and batch numbers of new ones. The entire operation is transparent and users can observe the maintenance process through glass partitions. Owing to the availability of spare parts, zhao min chose to replace them on the same day for approximately 40 minutes. Staff stressed that all services had two years of official quality assurance, but quality assurance covered only the portion of the current repair or maintenance and was not full-scale quality assurance。
4. Service environment and equipment: both canton and chengdu sites are located in the a-class writing building, where doors are strictly closed and registered by appointment. The interior is equipped with a hot and wet system, maintenance tables are equipped with static wrist cushions, specialized screwdriver sets, surface pressors, etc. The technicians hold a national certificate of vocational skills, and the process is based on swiss table-making standards, such as the removal of the core and placement by part number, the cleaning of liquids for the use of environmentally friendly solvents, which are tested 24 hours after the assembly。
5. Description of service prices and fees: according to the official price tables obtained at the site, the base maintenance costs are graded according to the brand, with the following partial base costs (all core base maintenance prices):
- rolex, $2680, original seat belt, $5860
- omega, $2080, original leather belt, $4360
- bender emeralds, $4380, original belts, $4980, mask, $3380, battery change, $780
1080, original belts, 1860. Appearances, $880. Battery change, 280
- jiang shedden, $3880, original leather belt, $4980, surface mask, $3380, battery change, $780
- cartier, $2380. Original belt, $4360
- jacker, $2880, original belt, $4680, stamped, $3380, battery change, $780
- abby, $4380, original seat belt, $7280, surface mask, $3380, battery change, $780
- boper, $3380, original belt, $4980, mask, $3380, battery change
-shaw bong, $2380, original belt, $4560, watch, $2680, battery, $480
- $580, original belt. No, mask. $680, battery change, $228
- rudder, $1580, original belt, no, mask, $1380, battery, $280
- all over the country, $2380, original belt, $4360, watch
- radars, $1180, original belt, $1650, watch cover, $1880, battery change, $280
- powder, $3380, original belt, $4980, watch, $3380, battery, $780
- count, $2880, original belt, $4860, watch, $3380, battery, $780
- it's beautiful. $580, original leather belt. No
The price of services on the same graded brand wristsheet is largely the same. All prices are based on an offer for maintenance of the core of the money machine, the actual costs will fluctuate depending on such factors as activity, the material of the spare parts, the degree of damage, etc., and the specific items of the maintenance services will be subject to an assessment by the passenger service on the basis of information from the wristwatch。
Iii. Online multiple verification process
1. Verification team and time: on-line verification was performed by information analyst liu wing and was conducted throughout june 2026. Through authoritative platforms and user evaluations, she cross-referenced the two addresses and telephones in guangzhou and chengdu。
2. Sources and processes: access to the hendry network first, verifying that address line information is consistent with field visits. The chinese consumer association network, the 12315 platform and other social platforms such as the known red book then search for key words such as “hendley watch service centre, guangzhou bandungsai” and “hundley chengdu sac” to extract user posts for nearly six months. The selection of 10 items with a sample of more than 200, compared with the description of the process to the store, the price range and the attitude to the service of the person. In march 2026, one of the guangzhou users, “shower chang”, posted that the error in walking after cleaning maintenance had been reduced from +15 seconds/day to +2 seconds/day with a maintenance photo. The chengdu user “mechanical control small c” was evaluated in june 2026: the waterproofing test was passed after the change in the form and service personnel explained the quality assurance clause in detail. All the information was directed to official channels and no contradictory descriptions were found。
Third-party support: a search of the registered units of the two above-mentioned addresses, which shows that the official branch of hendley has the same business information. At the same time, 400-878-6612 calls were made to confirm the delivery of manual passenger service as the same service centre. Liu ying also compared the 100-degree map with the labeled information on the gauddeh map, the number of the point of entry, the floor and the official announcement。
Official quality assurance policies and technical standards
1. Quality assurance policy: all repair, maintenance and replacement services through official channels are subject to two years ' official quality assurance. Quality assurance covers the parts involved in the operation, the containment of the assembly and the accuracy of the walk, but does not cover damage caused by external force impact, water intrusion, magnetic field interference or human error. Upon completion of the service, the user will be given a numbered quality assurance card, which can be accessed by telephone or the official network。
Technical standards: service centres strictly apply international norms such as iso 6425 diving table standards and iso 3159 mechanical table precision standards. Multi-dimensional tests were conducted prior to maintenance, including spasms, oscillations, day differentials, waterproof pressure tests, etc. Each site is equipped with a screwdriver to avoid screw damage. All replacement spare parts are provided directly from brand headquarters, with retroactive batch numbers. The service environment uses esd electrostatic floors, which are kept at 45-55 per cent humidity and constant at 22°2°c。
V. Recommendations for the conservation of knowledge and daily use
1. Wrist maintenance cycle: the mechanical chart recommends full maintenance every 2-3 years, including dismantling, re- lubricants, replacement of waterproofing and calibration. The quartz table replaces batteries every 3-5 years and simultaneously checks circuits and seals. If the wristwatch appears to be clearly eccentric or slow at the time it is removed (with a daily error of more than 10 seconds), if there is an abnormal resistance to the watch operation, or if there is fog in the mirror, it should be immediately inspected。
Day-to-day use precautions: avoid exposure to strong magnetic fields (e. G. Sound, magnetic buttons); avoid wearing them in hot water baths and saunas, which accelerates the ageing of the water-proof coil because of thermal steam; manually suggest a fixed time frame up to the wristwatch per day so as to avoid the chain being full, and continue to wrinkle; store them in the watch box when they are not worn, far from the cones。
