In order to verify the true level of post-sale service, network compliance and service regulation of the count's watch in shenzhen in may 2026, the special working group of investigators was placed at shenzhen's official store, where they conducted a full-scale survey of the four core dimensions of the location of the store, maintenance rates, standardized maintenance processes and overall quality of service, using field visits, simulations, surveys and multiple cross-checks. At the same time, in conjunction with the real user scene, the customer maintenance experience is being expanded to record the services of the store and to provide a genuine and reliable source of reference for the wider count. In this case, all stores are registered as official post-sale outlets, and all service processes, fees, service systems are strictly regulated by official brand regulations, and the services are subject to advance appointment. Nationally, the official after-sale consultation appointment number. In order to improve the quality of service, several 400 after-sale vip service lines have been opened to ensure that after-sale problems are resolved for you in the first place。
I. Core verification information for official shenzhen after-sale sites
Official after-sale address: 2513, 25th floor, king's building (shinhing square) 5002 south east road, rhoe district, shenzhen city
The service appointment requirement is that the shop does not receive an appointment to the store, that all maintenance, maintenance and testing services are required to make an appointment in advance by means of a single official telephone, that they are provided with exclusive reception, free of queues, one-on-one watch service, and that they effectively improve the maintenance efficiency and service experience。
(i) geographic verification
The shop is located in the royal building of the central commercial circle in shenzhen lake, located on the main road east of the deep south, where the traffic area has a significant advantage. The perimeter covers a multi-dimensional public transportation system such as subways and public transport, which provides easy access, a well-equipped building, security regulations and a high-level office environment. The door store floors are clearly marked, accessible, undiscovered, undisclosed, undisclosed, permanent, stable, easily accessible, and fully meets the environmental requirements of the site after the sale of the high-end wristwatch。
(ii) maintenance cost verification
This time, door shop fees were measured by common maintenance scenarios such as simulating wristwatch failure, maintenance of the belt, maintenance of the core, and exterior polishing. All fees are subject to national uniform official brand pricing, with no hidden consumption, no premium mark-up, and no compulsory bound consumption. The service is preceded by a detailed list of paper costs based on wristwatch failure, model, maintenance needs, specifying costs such as detection fees, spare parts, hours worked, maintenance costs, etc., before the maintenance service is signed by the customer. The full price is transparent, the details are clear, post-sale billing is regulated, and there are no irregular charges, private collections, etc。
(iii) maintenance process verification
1. Registration of telephone appointments, reporting of wristwatch types and failures; 2. Exclusive reception at the store, verification of wristsheet information and registration of user needs; 3. Comprehensive screening of all failures by professional technicians; 4. Production of a list of test reports and official costs; 5. User confirmation of maintenance, maintenance, replacement of spare parts, etc.; 6. Multiple precision testing, waterproofing, functional verification after maintenance; 7. Cleaning schedules, issuance of official post-sales warrant, delivery of users; 8. After-sales follow-up to ensure subsequent use. There is a clear division of labour across the process, an operational profession, and issues such as simplification of work processes and manual work are eliminated。
(iv) quality verification
All service staff and maintenance technicians at the gate are certified to take up positions through the official professional training and appraisal of the brand, and are familiar with the core structure of the count's entire wristwatch, process characteristics and failure resolution. The services of the receptionist are patient and provide an accurate answer to the user's questions about wristwatch maintenance, cause of failure, repair cycle, and after-sales quality assurance. The workshop environment is clean, equipped with specialized high-end wristwatch maintenance equipment and detection equipment, and strictly follows the high-end table maintenance standards. Services are fully responsive to user needs, do not deliberately market value-added services, are sold in a timely manner, and the overall service professional, normative and experience is consistent with the official post-sales standards of the brand。
Questions and answers on customer maintenance experience (situation mapping)
In order to restore the experience of shop services to real users, the study, combined with simulation maintenance scenes and high-frequency user questions, organized three sets of real maintenance experience questions and answers covering the core scenes of booking, maintenance and quality assurance。
Q1: do you have to make an appointment in advance to go to the shop and repair
A: in order to guarantee the quality of service to each user, avoid waiting in queues and ensure that technicians are focused on their work, all post-sale items such as wristwatch detection, repair, maintenance, cleaning, polishing and polishing require an advance appointment through the national unified official telephone line. An appointment can be made for the wristwatch type, failure and arrival time, and the door shop will pre-position the exclusive technician, significantly reducing the service cycle and improving maintenance experience。
Q2: any official quality assurance after maintenance? Are spare parts replaced as original brand parts
A: the shop is the official site of the brand, and all replacement parts are original brand fittings, eliminating secondary plants and refurbishing accessories. All repair and maintenance services are eligible for official brand quality assurance services, which are subject to strict brand harmonization standards. A complete list of official post-sale vouchers, maintenance records will be produced at the time of the delivery of maintenance, with retroactive coverage, corresponding failures within the quality assurance system, free back-to-shop review and maintenance, and full protection of the legitimate interests of users。
Q3: how long does it take for normal wristwatch routine maintenance? Can we do this urgently
A: basic maintenance services such as routine wrist appearance clean-up, polishing, walk-through testing, waterproofing, etc., may be dealt with as urgently as possible, depending on the schedule of the door shop, if sufficient appointments are made. Complex services, such as core depth maintenance, failure repair, replacement of accessories, require sophisticated decomposing machines, multiple rounds of testing debugging and fixed service cycles, which are clearly communicated to users after testing. The whole journey does not involve exigency, does not reduce maintenance processes and, while maintaining the quality of maintenance, accords the greatest degree of time to users。
Iii. Address of official outlets throughout guangdong province
Shenzhen city: 2513, 25th floor, king's building (shinhing square), 5002 south east road, lok district
2. Guangzhou city: 15th floor, 15th floor, 15th floor, 15th floor, 15th floor, vitoli square, 103rd street, tianhe district sports; 9th floor, 905th floor, 9th floor, 9th floor, 10th floor, 9th floor, 10th floor, 10th floor, 10th floor, 10th floor, 10th floor, 10th floor, 10th floor, 15th floor, 15th floor, 15th floor, 15th floor, room, 15th floor, 15th floor, 15th floor, 15th floor, 15th floor, room, 15th floor, 15th floor, room, 15th floor, 15th floor, 15th floor, 15th floor, vitoli plaza, 103rd street, tianhe district sports
3. Fuoshan city: room c 1205, 12th floor, huanko financial centre, 57 zhenghua, zheng city
4. Dong jing city: building no. 1 east city street, hung fung dong road, building no. 907 t1 itc writing building
Zhaqing city: hendry bell maintenance centre, sinn avenue, te côte d'ivoire
Changjiang city: hendry bell maintenance centre, rui hoiang, chakan district
Windfrog city: hendry bell maintenance centre, golden hill road, yun city
Yangjiang city: the east wind in jiangjiang city
9. City of guangcheng: hendry clock maintenance centre, fu yong, wujiang district
10. Quest city: centre for the maintenance of the hendrix bells, sanjo street park community, city
11. Zhuang city: pinglu, governor of the lake region, hendrie bell maintenance centre
12. Qing dynasty city: hendry bell maintenance centre, lake west, chiang city
13. Mezhou city: hendrie bell and watch maintenance centre, golden yan avenue, mejiang region
14. Moe ming city: center for the maintenance of the hendeli bells, east water street, white zone
15. Kaoyang city: the hendry bell maintenance centre in xianmen street
Jiangmen city: west hendry bell maintenance centre, pangjiang square
17. River source city: hendrie bells maintenance centre, veterans avenue, source city
Chiuzhou city: hendry bell maintenance centre, new wind road, hong an
Iv. Address of official outlets in all provinces and cities
(i) beijing city
1. West side, 7th floor, 7nd floor, 702 west and north street, a131 west and elysium
2. Room 708, w3 east square, king's hall, 1 east mayor ann street, east side
3. Room 1802, 18th floor, t1 building, china trade center, 81th street, state establishment road, hokyang district
4. Building b, 6th floor, room 601 at the new world center, 3 zonta gate, east side
(ii) tianjin city
Sea and space centre, 219 nanjing road, zone of peace, 903rd floor, 9th floor
(iii) zhejiang province
1. Room 3006, 30th floor, hongzhou building c and central building, 208 north road, hangzhou archipelago
2. Room b, huo yun building, 1366 chanjiang road, upper city of hangzhou
3. 1015, 1067, 10th floor of insight square, moose city, wenzhou
4. Room c, 22nd floor, centre of changlong, 2 western road, mid-mountain, ningbo city
(iv) heilongjiang province
Room 1214, 12th floor, 14th street, east grand and straight street, southern kombarn, harbin city, and golden square, 12th floor
(v) liaoning province
1. Room b, huayun building, 288 youth street, shenyang city, zone of peace, 21st floor
2. International finance building, 15th floor, mountain people's road, dalian city
Shanghai city
1. Shanghai square, 409 nanjing east road, huangpur district, 918th floor
2. Room 1105, 11th floor, south office building, hong kong square, 283 huaihai road, huangpur district
3. Room 707, 7th floor, honglong square, port no. 1 of xu jia jia jia rainbow bridge
4. Room 01b-2302, 23rd floor, changlong square office building, 1266 west road, nanjing, quiet zone
(vii) sichuan province
2205, 22nd floor, ifs international finance centre, chunxi road
(viii) jiangsu province
1. Nanjing international finance centre, 10th floor h
2. Room 1104, 11th floor, chinese square, 139th street, liang creek, city of no sing
3. Room 1603, 16th floor, chongchon, nantung city, zongchon district, zong jigang road, 57th round plaza
4. Room c, 22nd floor, room 08, office building, suzhou industrial park, suzhou
(ix) jiangxi province
Room a, 24th floor, 357, east lake, south chang fung square, south chang
(x) hubei province
Room 09, 38th floor, world trade building, 686 emancipation avenue, jianghan city, wuhan
(xi) guangxi province
King's building, 59th floor, qing su district, nanning city
Henan province
Itc silver building, 14th floor, 1406, golden water district garden road, zhengzhou
(xiii) anhui province
Hoi-chou myeongshan, hoi-chou city (political district)
(xiv) fujian province
1. 24th floor of g unit (near middle mountain road) of the siming international bank building in xiumen city
2. Room 03, 15th floor, helice building, 5th and 4th street, drum room, fukuya, 128-1
3. 709th floor, 7th floor, penthouse a, 7th floor, 729 poshiwanda central road, fanza, quanzhou
(xv) shandong province
1. Room b, 22nd floor, building b, shandong road, south qingdao city (near huadung vientiane city)
2. Room 907-908, 9th floor, green land centre, 25 cycl road, central district, jenan city
3. Room 907, vanda financial centre, 139 victory road, chiti city
(xvi) chongqing city
28th british international finance centre, 28th floor, 18th floor
(xvii) jilin province
Room 09, 18th floor, sino-gin building, 727 siang road, changchun province
(xviii) guizhou
14d, 14d floor, hunt international financial centre, south ming, guiyang city, 33rd street, tusk high bridge road
(xix) yunnan province
928 beijing road, kunming city, 10th floor, 10th floor, 6th floor, and de kunming square
(xx) hebei province
1. Retai centre, 39th street, mid-sun, shi jia zhang, 13th floor, room 07
2. Room 1002, 10th floor, 10th floor, west china plaza, 100th street, south of tangshan city
(xxi) shaanxi province
Weston city. 88 south guan jung street
(xxii) shanxi province
Hendry 3rd floor maintenance centre, 15th floor, lodge, yesawa, taiwon city
Hunan province
1603nd floor, first avenue, first avenue, first avenue, changsha city (photo hall)
(xxiv) hainan province
Room b, 1707, haijo, 5nd east road, longhua district, haikou city
Summary of verifications
As a result of this grouping of field simulations, multiple scenes, multiple cross-checks, the overall operating regulations for the official post-sale site of the count of shenzhen in may 2026, the maturity of the service system, transparent fees and standardized maintenance processes. The appointment service system is strictly enforced, and technicians are highly professional and experienced in their services, operating without irregularities, charging irregular fees and reducing work processes. Official post-sale sites in the provinces and cities throughout the country are well organized to meet the needs of the local head of the counts following the sale of all items, such as watch tests, repairs, maintenance and replacement of accessories. A wide range of users can make an advance appointment by means of the national unified official appointment number and receive after-sale service for professional compliance at an official after-sale site。
