Public security in the new city has focused on improving the police station's ability to resolve conflicts, factor control, police handling of cases and mass work, among which “conflict resolution” is one of the best tests of patience and wisdom. In recent days, the community civil police for the liberation of the gate police force has successfully resolved a neighbourhood dispute over the location of the air conditioner installation through numerous door-to-door communications and exchange of seats。
The incident occurred a few days ago when the residents of the second floor of the residential building in the area of the liberation gate police station, who had been unable to negotiate with each other and had been in a state of deadlock because of the presence of the outside machine on the street wall in a shop downstairs, and the heat and noise generated during the operation had affected the lives of the residents on the second floor. After being informed, the civilian police set up a communications platform to provide detailed information on the location of the aircraft and the actual impact of the noise on the household through numerous visits to the field, while listening to each party and understanding the contradictions。
“the key to solving the problem is to make it acceptable to all.” the civil police begins with both the legal and logical dimensions: on the one hand, it informs shopkeepers about the legal provisions governing neighbouring rights, and on the other hand, it guides the household to understand the real needs of shopkeepers. In a number of patient communications, the civilian police have always moved from one perspective to another and have repeatedly sought a balance between the interests of the parties。
After continuous mediation, the shopkeeper eventually agreed to cooperate proactively in moving the out-of-air conditioner to a location that did not affect the household. This week, the civilian police returned to the subdistrict, and the owners of the second floor expressed satisfaction with the outcome, even though they praised it: “thanks to the fact that the civilian police ran back and forth several times, the problem was solved and everyone was comfortable.”
From on-site mediation to proactive return visits, the civilian police in the liberated police station left their capacity for “conflict resolution” to real mediation efforts with patient communication and alternative thinking. As a next step, the public security department of the new city will continue to develop a regular mechanism for the screening of disputes, the mediation of multiple parties and the follow-up of the closed loops, so that the concerns of the population become a matter of concern to the public。
