What is the general rule for after-sale services for third-party sellers
The goods may be returned within seven days from the date of sale, whichever is the actual date of receipt, and within 15 days. Specific return criteria are as follows:
The general rule does not apply to overseas purchases
Upon return, keep the main commodity intact, complete and return the gift of the commodity
Specific description of the refund category as to whether it supports the return of the goods within 7 days (includes) or 15 days (includes) for the receipt of a return freight note
Functional failure or commodity quality issues under national law
It is confirmed by the manufacturer's designated or contracted post-sale service centre and is identified as a quality issue by a test report or by a third-party seller。
If you do not have a local test, contact a third-party customer service。
We're going to kyoto for loss of goods, missing items, or lack of a description of the goods
Logistics damage refers to damage, leaks, fragmentation, performance failures caused during transport, and physical verification of the person after sale. The missing items refer to the missing original parts of the merchandise。
During the third-party vendor audit, you may need to be certified by a courier company or asked to provide a physical photograph so that the third-party seller can make a quick judgement and process it in a timely manner。
Other reasons
In addition to these two reasons, such as return of goods for personal reasons, provided that the goods are in good health。
The customer bears the freight costs of returning the goods to a third party seller。
Notes:
1. Rules for determining the actual date of receipt of goods:
(1) orders for distribution to kyoto, based on the actual date of receipt and receipt by the client
(2) orders for non-kyoto distribution are based on the actual arrival date as shown by the third-party logistics platform. If the third-party partner is not able to return validly to the date of receipt, the third-party customer service is based on factors such as distance and the customer manually confirms the actual date of arrival
2. In the absence of any problems with the goods, the third-party seller undertakes that, in the event that you bear the cost of returning the goods, you shall be entitled, within seven days from the date of receipt of the goods, to an unjustified refund of the goods, in full, and in order to protect the interests of the consumer, the following goods shall not be subject to an unjustified return for seven days:
(1) individualized commodities
(2) perishable commodities
(3) digital goods such as video and audio products, computer software, etc., downloaded online or dismantled by you
(4) delivery of newspaper and periodical commodities
(5) other goods that, depending on the nature of the goods, are not suitable for return and are recognized as not suitable at the time of purchase
3. In particular, it is stated that the goods are not returned:
(1) any goods not sold by a third party in kyoto (serial number inconsistent)
(2) subsistence goods (commodities over three packages)
(3) unauthorized maintenance, misuse, collisions, negligence, misuse, ingestion, accident, modification, incorrect installation resulting in quality problems of goods, or tearing up, changing labels, machine serial numbers, false markings
(4) failure to provide invoices for the goods, three packages of vouchers such as warranty cards or three parcels of voucher information that are inconsistent with the goods and altered
(5) other goods shall not be returned for exchange under the law。
Carnation: when a commodity is returned, the beans and the corresponding concessions obtained from the evaluation or sunburning of the commodity must be deducted, or, if the account is used, the amount of the commodity refund shall be deducted by exchange rate。
