A new passenger service system for the shanghai waterworks group was officially launched today (8 july). The new system replaces the existing operating fee system and the hotline worksheet system, which allows for better sharing of information and faster response to client requests for services. At the same time, the new system will be closely integrated with the shanghai one network platform to further streamline business processes and provide citizens with a better service experience. At the same time, new water bills have been officially opened and, in the future, citizens can open accounts to multiple properties, etc., for user fees。
The new bill for water charges has not changed much overall, and the original nine-point root has been upgraded to 10-digit account number. Looks like a numeric change, but a new customer relationship model has been established, with the root number corresponding to the water table and the account number corresponding to the client. The new bill is also more humane in terms of the amount of contributions, which include current monthly fees, and rolling expenses such as historical arrears. It is clear and serves as a reminder。
Hu ling, assistant to the general manager of the water supply company, shanghai water company limited, stated that “for users, the overall amount payable can be seen on the bill, and when the customer is connected, for example, the client's other property or the water bill for his parents or children can be linked and reflected in the same account. In the past, if there were five bills, it would mean paying for five water bills, which can now be settled directly in one account.”
To this end, the urban waterworks group has expanded its online connectivity to multiple banks and third-party payment platforms, reducing the time spent on water and avoiding duplication of payments. In the event of a double payment for water, the public is not required to run the office for refunds. A completely new settlement model allows for automatic transfer of overpayments to client accounts to offset water charges in the next period。
It was described that the new passenger service system, which is on line today, replaced the existing operating fee system and the hotline system, which would enable better sharing of information and faster response to client requests for services. At the same time, the new system will be linked to the shanghai one network platform. The director of the shanghai water company limited client centre said that, with the introduction of the new system, citizens would be able to benefit from faster and easier online service experience when handling a large number of households, shared household tables, residential transfers, water collections, unit transfers and changes in the nature of water use. In the past, two to five working days of operations were required in the operating room to truly "reduce data and stop users" by gradually expanding the line and closing the office on the spot。
In addition, when users dialed the 962740 water line to perform the service, the operator was unable to determine the exact time of arrival, and in the new passenger service system, the water was optimized. Operators are now able to make on-site appointments directly based on back-office data for some of the operations, such as out-of-surface migration, the start-up of new tables, and thus shorten the waiting time for clients。
