“how to improve the success rate of alternates?”
“how long before re-sign?”
“how is the refund fee calculated?”
I'm sorry
During spring transport
A lot of passengers have questions about tickets
Whether you plan to return to work or travel
We're going back to school
Today, take this
12306 tickets purchased by railway are dry
Make your travel plans more comfortable
01
Principle of distribution of votes
The railway sector adheres to the principle of “a reasonable division of labour between long-distance trains, with an intermediate stop as a starting point” and organizes the opening of passenger trains, where long-distance trains are primarily required to meet long-distance travel requirements among passengers。
Long-distance preference: most tickets are allocated to the station of origin or to the station adjacent to the station of origin, giving priority to passengers travelling at long distances。
(c) take into account the short- and medium-term: the principle of fairness and impartiality is fully reflected by pre-scoring and dynamic adjustments of the number of tickets, allocating a certain number of tickets to stations along the road, and meeting the need for short- and medium-term travel。
Note: the railway sector suggests that travelers with short-distance travel needs should make every effort to travel by short-distance trains and, if there is a genuine need for long-distance trains, may use the alternate ticketing function in a timely manner, maximizing the use of 60 “date + number” purchase combinations。
For example, xiao li plans to travel from beijing to guangzhou on 1 march on a d903 train. On 20 february, li purchased tickets on the railway 12306app, which showed that there were no tickets in the section, but the train still had the remaining tickets from beijing west to shenzhen north. Instead of choosing to “buy short and long”, li added an alternate order, which was successfully honoured on 27 february。
In addition to waiting tickets, passengers may also choose to switch to multipliers on railways of 12306 app. The system will recommend options for diversification such as “same exchange” “same exchange” and “single exchange” based on travel needs and the smartness of remaining tickets。
02
Alternate ticket purchase services
When you have no tickets for your car, use the railway's 12306 official alternate, which is the most reliable supplementary ticket purchase channel。
Prior to the sale of tickets, information on the occupants can be improved in advance, and reminders can be set up in advance, depending on when the tickets are sold。
Good use of alternate “learns”: alternates are the best strategy, but can also be followed a few days before the dispatch to see whether a refund is available。
Each passenger can retain 6 alternate orders to be delivered, each waiting order can add up to 19 passengers, and support the selection of any three dates for a total of no more than 60 additional trips without limiting the number of seats. If a passenger chooses to accept a new vehicle, the alternate success rate can be further improved。
The railway sector increases the number of temporary passenger trains during peak periods depending on the flow of passengers. Following this selection, the number of tickets for the additional vehicle will be given priority to passengers who have submitted an alternate order。
Note: the waiting period for alternate orders may be set at the latest at 20 minutes before driving, giving passengers the greatest waiting opportunity, with timely attention to the results。
Alternates should be added to the same alternate order as much as possible to the target number, the number of vehicles in the adjacent period (e. G. One to two hours ahead or later), the number of other vehicles in the same direction, and the different seats (e. G. Second and first class seats) to improve the success rate。
For example, when xiao wang had planned to travel from nanning to guangzhou on 1 march, the ideal secondary ticket was sold out, so he added six train tickets for the day, checked all seats and travel hours, and extended the selection to the maximum, and checked the option of “accepting new additional cars”, setting the deadline for delivery at “six hours before driving”. Finally, tickets were successfully cashed about 10 hours before driving。
03
Refund and re-signature rules
Changes in plans, conflicting itineraries, and the purchase of wrong tickets. You're driving near and you want a quick refund? The following is a refund guide:
01
Free refund
In the case of wrongful purchase of tickets within 30 minutes of successful payment and more than four hours prior to driving, the purchaser may process the refund online without charge. The same ticket purchaser is limited to a one-order free-of-charge refund within one natural day, which is not done by the change of ticket, appointment or alternate ticket。
0102
Rates for refunds
Highlight: when tickets are resigned or changed to the post-station when the date of the trip is during the spring, a 20 per cent refund fee is paid at the face price。
For example, on 2 march, at 13:30, chang purchased a ticket to leave on 2 march at 2000 hours, paying for 15 minutes of success and finding the information to be wrong. Since the tickets were not part of an appointment or an alternate ticket and were more than four hours away from driving, the small one was successfully reimbursed free of charge within 30 minutes of the successful payment。
If you don't want to cancel the trip, you just want to change the time. At that time, it was important not to give back the votes blindly, but to change them。
03
Resigning rules
A ticket may be resigned once, provided that the railway transport company is capable of transport:
Resigning changes to a station shall take place more than 48 hours before the vehicle is driven and, if the original ticket has been shipped, the movement of the baggage or cancellation of operations shall also take place。
Focus: the refund is the termination of the itinerary and the change of course. Whether the car was changed before driving or the car was missed that day to remedy, there was a corresponding change of signature。
For example, on 27 february, at 11 p. M., xiao li tried to change the ticket for the 1 march trip at 7 p. M., which was less than 48 hours away. He is allowed to re-sign the train before 2400 hours on 1 march, free of charge, or during the pre-sale period on and after 2 march, approving the change fee。
04
Access to official channels
Please ensure that personal information is not leaked and property losses are avoided by obtaining tickets through the railway's 12306 official website or by client。
