The new rules only apply
After a low price, more than one master is emulated on multiple platforms。
In recent days, a public notice of changes to the rules for the handling of disputes on the platform has been issued and is now in force。
Among them, the first of the core change points is “the rule that new treasures are based on the platform's own large data capabilities, recognizing multi-dimensional combinations, and providing for quick refunds or refunds when the buyer initiates sales that are appropriate to the circumstances”。
Figure source: scavenger hunting center
Specifically, on the basis of the buyer's security and reasonable mitigation or exemption of the buyer's evidentiary threshold, the shop will generate more goods sold by the seller through a combination of the platform's own large data capacity, such as information- or commodity-level penalties, vendor shop quality indicators (e. G., quality scores), large number of buyers ' clients ' complaints, perception of hypocritical issues, etc. Following a comprehensive position assessment, it was determined that the commodity had recently been sold to a high degree of covertness in cases of inappropriate description, confusion, hypocrisy, etc。
Then, on the basis of this covert determination, a quick refund or refund support will be made directly after the buyer has initiated a sale that meets the relevant circumstances described above。
In a nutshell, there are too many sellers with bad assessments or non-compliance, and if a complaint is filed, the platform will directly award refunds or only refunds。
Article ii on shipping norms, i. E., “in cases where the seller has delayed delivery, forced delivery without the buyer's consent”, the associated costs and the risk of deterioration, damage and loss of the goods are borne by the seller itself and the order is made to support the payback buyer。
Simply put, the system supports the buyer's “refund only” by delaying delivery and imposing delivery without the buyer's permission。
The third relates to “7 days of unjustified return” of goods or goods rejected by the buyer, which supports the buyer's application for refund after the refusal of a visa。
Netizens are given 20 seconds from the initiation of an application to the refund, no time for the merchant to intercept at all, and platform seconds back。
Figure source: luzonsons p. P
Uniquely, the mocking electrician has also introduced a “refund only” function this year。
On 21 september this year, the shivering electrician updated a rule on “refunds only” in the commercial after-sale service regulation。
The shivering merchants “have a good value of less than 70 per cent, and the platform has the right to apply after the sale of the commodity trading order for measures to support consumers in returning only the refund, and the good value of the commodity is lifted to over 70 per cent for seven days in a row”
“refunds only” is an active after-sales mechanism with a large volume of offers. When a consumer applies to the platform for a “refund only” and if the commercial does not operate within 48 hours, the system defaults that the commercial agrees to the request and automatically initiates the refund。
This mechanism protects consumer interests to a large extent, but is also fraught with uncertainty for businesses。
Refund is the consumer's heart. Okay
As at 22 december, the total market value of the united states stock was 19,954 million; the total market value of ali baba was $19,172 million and the total market value of kyoto was $43,424 million。
Before that, shortly after the publication of the third quarter of this year's financial statements, the united states and china had the highest stock market in the united states。
Even ma yun, the founder of ali baba, made a rare voice on the internet, “congratulations on the decisions, implementation and efforts of pdd over the past few years”
Mayun's response is coming close to ali
Much of it has been able to grow and grow over the past few years and has benefited from the platform's deep-seated farming of the sinking market. At a time when consumers are becoming increasingly sensitive to prices, the combination of reduced + refund-only punches quickly dominates the minds of consumers in depressed markets。
Of these, “refunds only” are controversial. The large volume of “refunds only” was originally designed to make it easier for consumers to buy and to reduce the time and cost of dealing with businesses after selling。
In particular, for some internet “marginalized” people, such as older people who are not familiar with mobile phone operations, full-time mothers with children, persons with disabilities, who do not know how to apply for return of goods or couriers, and who are less good at defending their legitimate rights and interests with bad business theory。
Many consumers whose rights have been violated eventually choose silence. In response, since 2021, attempts have been made to take a more proactive approach to offering consumers, on the basis of specific facts, only refunds, partial payments or refunds。
Refund alone can protect consumers' interests while enhancing their consumer confidence and platform satisfaction。
At the same time, the “refund alone” also applies to the platform attributes of multi-agricultural electricists, especially in the case of losses from products such as fresh fruits, which provide timely and effective safeguards for consumers。
In most cases, “refunds only” are intended for businesses with quality-related problems or after-sales services, and are a sifting-out mechanism for the platform. Businesses in the ordinary course of business need not be too concerned about the impact of “refunds only”。
In practice, however, some consumers use “refunds only” for “shells” in bad faith, to the detriment of businesses and to the detriment of the principles of honesty and trust, and to disrupt the normal network business order。
The sheer volume of such malicious refunds also provides a channel of appeal for businesses. Businesses can claim their rights through the platform or use legal means in cases such as malicious orders。
Much of this will be based on the fact, consumer shopping habits, etc., to determine whether a consumer can be supported only by a refund request。
In march this year, a large number of self-employed shops were maliciously placed by their users and subsequently requested “refunds only”, triggering a sensational “more and more”。
Source: friends circle screenshot
Some of the “dry shop participants” who claim to have a multiplicity of businesses said that they carried out the “dry shop” operation because of a multiplicity of “refunds only”。
To some extent, “refund alone” cannot be justified. On the one hand, “refund only” is more of a bad business cake, and it's normal for a platform to win or lose
On the other hand, “refunds only” take precedence over consumer interests, and retaining customers is more likely to facilitate transactions. For those who already hold the great watermelon, why do you care about that。
It's not desirable to blow up a shop, nor should it be. The platform is also actively seeking more just ways to ensure that the interests of both parties are treated equally in a "refund-only" game between merchants and consumers。
There's more to learn, more to learn
In recent days, the zakat group has been looking good again in the next year. The ceo of the alibaba group and the chairman of the group, wu xiaomu, also serve as ceo of the group, while the former ceo of the group, dashan, will assist in the preparation of the ali group asset management company。
Cai zhongsin stated that “dasan has fulfilled his mission in the process of full-scale return of the peasant group to its users, to the internet and to all-powerful pursuits”
It's less than a year since dashon took office as ceo, but it's making a big difference. She stopped the gmv growth-oriented electrician development model and turned to the dau (living users) and asked for a fresh consumer experience。
The former ceo dashon of peasant group
With regard to development strategies, saddam's design of content, low prices, etc., captures the core of electrician development. This year, both eleven years ago, pasitas set the "lowest price on the internet" as the core kpi。
In the process of “many questions and many understandings to become many”, skygroup is at the forefront. Today, it has introduced rules on “refund alone” and more about learning and coping with how many successful strategies there are。
At the same time, there is a lot of “forethoughts” in which treasures, tremors and “refunds only” services are introduced, and services are also placed “trapped” to prevent excessive abuse。
The rules mention that the platform's own large data capacity will be the basis for multi-dimensional identification of vendors' compliance with “refund only” service requirements, such as commodity penalties, vendor shop quality indicators, buyer complaints, etc. The "refund alone" is supported by a clear-cut rating of less than 70 per cent。
This would, to some extent, circumvent a portion of the malicious refund for the business. Ultimately, however, the platform is urging business to improve the quality of goods and customer services. The upgrading of businesses will also bring more competitive advantages to the platform。
From the consumer point of view, it can also be significantly reduced and even exempted from the consumer evidentiary threshold。
At the moment, it is far from enough to do more than just imitation of electrical platforms such as the zakat group. A year-long low-priced electrician platform found that the ai+ electrician was becoming a new industry breakthrough。
Under the leadership of the new ceo wu siu riang group will accelerate progress towards the "ai electrician age"; the shivering electrician has detached the game business and created a new ai sector "flow"; and in many cases a large modelling team has been formed。
In 2024, how to create a stronger moat of electric power platforms became the new “issue” of electric power platforms。
Author, pandora
