Ms. Sian: unless something very expensive has been lost, if something normal has been lost, they may say that, together with time constraints, it is not necessary, without the energy and without the desire to spend it。
Journalists learned from the shaanxi department express association that, as of september this year, the range of complaints in the express delivery industry in shaanxi province was mainly in terms of poor quality of service, loss of couriers and loss of couriers, which accounted for 73 per cent of the total number of complaints, while loss of couriers and loss of couriers accounted for 18 per cent and 9 per cent, respectively。
Secretary-general of the shaanxi express association, ma juncai: at the time of delivery, the courier had a reminder that you would like to offer the price, and from the point of view of the user, the price of the valuable items would be as high as possible. When signing, consumers should be careful to defend their rights and interests, and generally be able to sign when external items are not destroyed. If it is fragile, or if the overpack is clearly damaged, then the hint is to open it. If there is any problem with services, loss or damage, then a complaint must be lodged with the enterprise. If you're not satisfied with the business and you don't meet your demands, you come to the government and complain。
Secretary-general ma informed journalists that, in accordance with article 47 of the postal law of the people's republic of china, if the unprivileged mail is lost, damaged or contained in small quantities, compensation is paid for the actual loss, but the maximum amount is not more than three times the amount charged. The express delivery is not equivalent to mail, and therefore the method of compensation for the delivery shall be completed by reference to the postal act and the contract act. At present, there is no common award in the express delivery industry, so that the delivery service agreement attached to each of the express delivery companies on the back of the manifest becomes a contract with the consumer。
Ma juncai, secretary-general of the shaanxi provincial express association: we have also looked into this agreement, which is not consistent among companies. From the point of view of our association, this issue may also be further regulated by requiring enterprises to be as scientific and clear as possible on this endorsement contract。
Legal sources have indicated that, in such situations, consumers can defend their legitimate rights and interests through legal means。
Counsel for the senggen people's law firm guang: as a general consumer, this situation can first be compensated by consultation with the express delivery company. If consultation is not possible, a complaint may also be submitted to a consumer association or to the chamber of commerce and industry. If not, the alternative is to bring a civil action to the court and to ask him to pay the price。
