With the strong support of local governments, the development of rural treasure-hunting has matured and its profits to ali baba are not negligible. Currently, many consumers shop in villages, and the possibility of returning goods will always arise after purchase. If goods are not satisfactory or have quality problems, how can rural treasure-seeking products be sent back?
First step: to enter the "bought baby", find the deal and click on the "applying refund" page;
Step 2: choose whether or not to return “the goods received”, and then choose the reasons for the return according to your actual circumstances。
Step 3: submission of a request for refund. When the application is successful, the system will be informed accordingly。
Step 4: the seller has five days to agree to and reject the buyer's request for refund, and if the seller agrees to the return agreement, the seller's return address will appear on the page, under which the buyer can perform the return operation. After the return, please go to the return page and fill in the return information
Step five: after confirming that the information is correct, contact the express delivery company to send the goods out or get them to the door, and then click on the “returning information” button, the return information is submitted successfully, the seller has 10 days to confirm it, the overdue seller has not processed it, and the system automatically refunds the buyer。
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Freight disputes in a transaction, based on the principle of “who is at fault and who is liable”
In the case of a commodity problem or a commercial cause leading to the return of the goods, the cost of the return of the goods must be borne by the merchant, who, if he refuses, can apply for a passenger service intervention 72 hours later。
2. The goods are added to the ungrounded return service for seven days, and if the goods are packaged, the merchants bear the cost of shipping and the buyer bears the cost of returning the goods; if the goods are not packaged, the cost of transportation is borne by the buyer;
3 the goods are not added to the unprovoked return service for seven days and, if they are returned for subjective reasons, the cost of return and return is borne by the buyer。
If the buyer agrees to bear the freight, the buyer may advance the freight and return the goods, keep the relevant documents (the wing chat record intercept and the refund basis), and confirm that after receiving the return, the merchant may contact the merchant to return the freight in the form of a payment on time. If the merchant refuses or ignores, a corresponding order can be found in the purchased baby by clicking on the seller to file a complaint against the breach of the commitment, uploading the ali wangwan chat record and the refund base note, which the merchant agreed to pay for the refund, and then receiving help from the client。
Under the freight rules, the buyer may not pay logistics costs on a pay-as-you-go basis upon return of the goods unless the parties expressly agree。
The network editor introduced you to the process of returning rural treasures by first consulting with the seller and then applying for return online, then contacting the logistics company to send the goods back and filling in logistics information. The return of the goods would certainly give rise to freight costs, which would normally be borne by the wrong party。
