Yesterday, the china/china committee on the elimination of discrimination against women/beijing city council issued a survey on hot spots in internet purchases, which reported that 80% of shopping sites could deliver “7 days without reason”, but some of them created artificial barriers by giving “good ratings” and activateing payment platform accounts。
Half the merchants don't provide invoices
Eighteen more well-known shopping sites were selected for “experimental” surveys and reports。
Investigators experienced two purchases on each site. The survey found a success rate of 82. 35 per cent for “7 days of unjustified return”, 97. 06 per cent for those allowed to open the box prior to receipt, and 66. 67 per cent for those expressly applying “one-on-one” for unjustified return; however, the absence or lack of clarity of information on third-party online trading platforms is as high as 72. 22 per cent, 55. 88 per cent of online commodity operators do not provide valid invoices, and there are artificial obstacles to “seven days of unjustified return” on individual websites; and the establishment of minimum consumption limits on some sites。
Electricians expand the scope of “no return”
In addition to providing that category 4 goods shall not be subject to seven days of unjustified return, the new act provides that “other goods which, by their nature, have been recognized by the consumer at the time of purchase as not suitable for return shall not be subject to unjustified return”。
Experience shows that some electric operators have expanded the scope of “not applicable to returned goods” accordingly。
According to the capital, diamonds, gold, watches, jewellery, food, health care, personal care items, personal effects, virtual goods, etc., are not supported for seven days without justification。
The beenet even provides that goods sold in the clearing area are not refunded for broken packaging, goods that are close to the expiry date, and goods that are dumped in the clearing area。
Some electric operators have also introduced “no return once signed up” for commodities such as mother and child commodities, food, alcohol and cosmetics。
Commercial return provisions are expressed in general terms
The survey found that the return policy on shopping sites, such as “7 days of unjustified return”, was more general and the criteria were numerous。
For example, websites such as kyoto business city, treasure nets, skycats, sunning earnings, film nets, united states online, etc. Require that returned goods meet the conditions of “good commodity” and “without prejudice to secondary sales”; websites such as amazon, shop no. 1, monopoly, sing thai net, etc. Require that the returned goods meet the conditions of “sale-like and fully equipped”。
Most shopping sites present general or vague descriptions of how these conditions are identified。
It was agreed that such provisions were prone to consumer disputes。
It's one of the best
It's out of line
Empirical content: empirical personnel found on the site of a collection of fine goods that was clearly placed in bold fonts, etc., stating: “when opened, they can retreat, they can use them,” and “no conditions to return goods within 30 days”. The latter specific article also provides that: “in the case of high-value goods, food-like goods, personal clothing, no quality issues after sale, no support for the return is granted”, “parts of high-value goods, with security seals bearing the seal of a collection of fine goods, which, if cut off and then involving refunds, will not be able to be returned”, and that “specialized goods will not be returned within seven days from the date of receipt of the express consignment, and the goods and commodities themselves will be packaged in their original form at the time of sale of the good and the information on the gift of the accessories, without prejudice to the secondary sale, without justification”。
It's a two-shot net
You're gonna need to activate the cash account
Empirical content: on july 30, experienced people paid $38 for a car brush on the web. When an experienced person applies for a return from the internet, the website warns that “if a refund is required, activate the treasury account”. Empirical personnel were unable to activate the account number to access the return process. Subsequently, experienced people called on web-cam customers, explaining that if the money was not activated, there would be no way to make a refund, even if it was made, and consumers would not receive it. Following several interventions, the return of the goods remained unsuccessful。
Go through three
If you want to return the goods, you have to give it a good comment
Empirical content: on 1 august, the experientials purchased a 158-dollar bag from a lady on the web, and then received the goods and applied for return because they did not like it. The operator replied that there was no problem with the return of the goods, but that it was necessary to fill out a favourable assessment of the commodity at its internet store。
