Views: on april 22, the ali baba platform updated the post-sales rules to clarify the "no refund" applications received, and the platform will no longer intervene and will be settled by negotiation between buyers and sellers。
There's a dead end in the electric industry behind this
According to the latest data from the ccpa, 65 per cent of online procurement disputes in 2023 were caused by the return of goods. Some of the professions, the wool parties, are dedicated to exploiting the market for 3 to 5 per cent of a year, using bulk orders and false evidence。
When the new rules come out, the merchants react differently
A garment-seller in zhejiang trained a customer service overnight and is now approaching 30 per cent of the disputes. But hebei's old master who sells a lot of land, who doesn't know what to do with the buyer, gets out of here for over 2,000 bucks a day. Consumers complain: "it's not that easy to apply for refunds now unless you're a quality customer as identified by the platform."
Let's see how other platforms play
"molnish refunds" is the right second; fast hands are particularly tolerant of fresh products and pay back directly without having to return. Each platform is different, depending on who can make consumers and businesses happy。
Legal experts are alert to this pit
While the e-commerce act requires the platform to deal fairly with disputes, if regulation fails to keep pace, some traders may take advantage of the opportunity to make small moves. For example, the condition of the return is particularly complex, and ordinary consumers simply cannot understand it。
The future may depend on black technology
It is said that ali is testing an "intelligent mediator" system that uses ai to analyze chat records to predict which disputes are likely to be massive in advance, with a success rate of over 70 per cent during the pilot phase. Maybe in the future, the robots will be a peacemaker。
"now internet purchases are like dating, platform'parent"i don't care, it's up to the buyer and the seller to get along."
Do you think the platform should be sold? Have you ever met a conscience seller or an eccentric buyer? The comment section is waiting for you
In order to be healthy, electricians can neither spoil the wool party nor let honest people lose. Platforms, merchants and consumers take a step back to make business sustainable。
