In recent days, the integrity system has been upgraded again, with four capabilities, such as a new “blowing back to false vouchers” (the “intelligence of commercial tools to intercept abnormal accounts” (the “unusual refund complaint”) (the “unusual refund complaint”) (the “unusual return complaint”) (the “unusual” order”) (the “better”) (the “better”) (the “better”) (the “better”)。
Function one: wangwang one key feedback of false vouchers
Businesses don't have to be afraid of being cheated on by false documents. When the buyer provides forged documents such as web charts/p-charts, non-store photographs, the buyer selects " feedback of false sale vouchers " through the boom dialogue box. According to the appraisal, the feedback will be completed within 24 hours, and the vendor will not support the request for refund if the buyer requests the platform to intervene and the feedback is genuine。
Function two: commercial tool intelligence intercepting abnormal accounts
Businesses don't have to be afraid of bad faith and quick refunds. In the case of refunds for after-sale abnormal accounts, the platform added a smart protection mechanism for the "default elimination of abnormal accounts" to the "return flow first" tool in the back of the business. After the system identifies the abnormal account number, the request for a refund will not be executed at an extreme rate and will be converted into a return evidence process, which will be followed by confirmation of receipt by the vendor. In addition, the platform has added a key to the return retrieval assistant to tick the "interception abnormal refund" to reduce the cost of post-sale communication. At present, this function is used to intercept an abnormal number of orders for businesses amounting to 2. 55 million and to protect the interests of businesses from loss。
Function three: unusual orders refused one key
Businesses don't have to be afraid of losing money. In the face of an unusual refund order, a new “unusual order” has been added and, for the systematic identification of orders that are at risk, the vendor can directly reject the refund by skipping the consultation. The functionality is currently being rolled out on a pilot basis and is expected to cover full-scale businesses by the end of march。
Function iv: commercial insurance abnormal refund complaints
Businesses do not have to fear false logistics to return goods, return empty commodity packages / few items / switch. Businesses can prove their complaints through commercial insurance. Following the adoption of effective evidence, the platform will assist businesses in improving the quality of orders by placing “restricted” account numbers on line. This feature has been introduced to selected vendors on a trial basis and will be made available at a later stage to more high-quality vendors。
On 9 january, at the business services congress, the treasure cat announced that it would set up the first account integrity system in the electrician industry to build a healthy electrician ecology with businesses。
It is known that in the case of abnormalities, such as refunds, refunds, false refunds, net/p drawings, etc., the vendor may record them in a system of integrity through feedback from the complaint, and the platform may refuse to sell them, limit the purchase of a single store or platform, as appropriate; in the case of a professional wool party, the petty cat will also cooperate with the relevant authorities and refer them to the judiciary。
As soon as the news came out, there was a lot of debate:
