In response to concerns expressed by passengers regarding the purchase of tickets through some third-party purchase channels, the irregular sale of tickets, the non-transparent cost of refunds and the fluctuation of ticket prices, china air international, east air and south airlines days before the issuance of manifests to safeguard the rights and interests of passengers and various ticket security initiatives。
The three major airlines indicated that passenger tickets could be purchased through the official channels of the division to verify airline tickets, search fares and taxes, and that feedback could be provided to the division in the event of a perceived impairment of interest; if the ticket was purchased at a lower cost, the ticket could be refunded free of charge within the specified time. Can you really pay off the ticket if it's expensive? Under what circumstances can an application be made
Through official applications and micro-intelligence programs, passengers can complete real-time checks of passenger tickets, fare fees and charges, and have a clear understanding of the real fare and the refund terms. The fare protection mechanism introduced by the three divisions varies slightly in detail。
Passengers who buy one-way direct passenger tickets through the official channel of the national airline, i. E., the direct distribution channel, may apply for a free refund of the eligible original ticket within a specified time period if, at any point of sale in the country, the same passenger is re-purchased a ticket for the same flight at a lower cost。
National aviation staff: you can apply for a refund in app or call to assist you in doing so. On the front page of the app, there is a national shipping area, and there is a “purchase price guarantee” below, a yellow icon, which clicks in and gets a clear picture of the information in it, then clicks, enters the number of the ticket that you previously completed, then enters the new number, and then applies。
At the operational level, consumers need to note that, at any given time, regardless of the lower ticket price they see in any ticket purchase channel, they must first obtain it and then, through the official procedures of the national airline, enter the number of the first and second purchase and apply for a matching check. To meet the requirements, expensive tickets may be refunded free of charge。
The cost-refund function of east timor mentions that after the purchase of the tickets by the consumer, if the original ticket line is reduced, the new ticket is repurchased within 24 hours of the purchase of the tickets in the same ticket line, and the original ticket, which meets certain conditions, can be cancelled free of charge. Journalists were further informed that tickets were purchased on the official east shipping channel, that lower fares were found within 24 hours and that they could be cancelled free of charge after the purchase of new tickets; and that east shipping could assist in communication processing on third-party platforms。
In addition, east air passengers who purchase tickets through full channels for more than 24 hours may first contact east air to purchase low-cost new tickets, which will also be processed by the free refund division, which meets the relevant conditions。
According to the souther bulletin, when passengers buy domestic tickets through official channels for souther flights, the fare is lower, the application is made within 24 hours of the issuance of the tickets, and the souther flight will obtain the refund of the original ticket free of charge after the passenger has purchased the new ticket, but it is recommended that the official passenger service be contacted for confirmation before buying the new ticket。
It is understood that all three divisions support the validation of passenger tickets through official applications or small programs and undertake to refund the difference once the discrepancies or overcharges have been verified。
According to civil aviation expert lin jijie, the differential design of the free refund policy of price fluctuations for the three main flights was based on considerations of civil aviation operations and market demand。
Civil aviation expert lin jijie: from the point of view of channels, both national and south flights have identified airline tickets that are sold only for the protection of direct distribution and have encouraged passengers to purchase tickets through direct distribution. East asia's policy would be more friendly, with a policy of price security for all channels, and more responsive to the experience of tourists。
A number of random visitors were interviewed by journalists who found that many had suffered from reduced and volatile airfares。
The deputy professor of civil aviation technical institute of guangzhou stated that the announcement issued by the three divisions was intended to cover the price of air tickets and, to some extent, to eliminate the concern about the high cost of passenger tickets。
Assistant professor, guangzhou institute of civil aviation professionals and technology: in recent years, there have been a number of complaints from consumers about price fluctuations on airline tickets, and the airline has relaxed its policy of de-resignation, including the suggestion by the division that the initiative is quite robust in supporting price comparisons across the board。
Ling jie further explained that, in order to address the problems encountered in the ticket purchase and evacuation process, the civil aviation authority, airlines and airports were constantly improving policies to protect the interests of passengers。
Civil aviation specialist lin jijie: airlines are also constantly introducing new service policies, fare policies, bulletins, etc. To safeguard the interests of passengers. At present, however, fundamental reversals and governance are still very difficult, linked to the sale of air tickets themselves, with the direct distribution of the three main shipping routes, which currently have a relatively low share of about 20 per cent; 50 to 60 per cent of passengers fly only once and twice a year throughout the year, with fare policies not particularly familiar, and more so through third-party on-line platforms, where they are relatively vulnerable to irregular representation。
Air ticket prices fluctuate in real time with market demand and demand, and the corresponding entitlements vary from one slot to another. Rin jijie is concerned about how traveler security can be further enhanced after the arrival of a new deal for the three airlines。
Civil aviation expert lin jijie: airlines, including civil aviation authorities, should continue to increase the protection of passenger rights and interests, in particular by maintaining a strong regulatory deterrent to third-party online platforms and air ticket agents. On the other hand, there is a need for a constant increase in awareness-raising so that passengers know how to operate and how to protect their rights and interests。
