“have you ever encountered a situation in which a consumer chooses to return a whole commodity because of the absence or damage of a small piece of parts, not only leaving you to bear the high cost of reverse logistics, but also losing an order that would have been complete
Now, amazon has officially introduced the `parts-up' function to change the situation completely! By allowing customers to apply directly for free replacement of missing or damaged accessories without returning the entire commodity, vendors can not only significantly reduce the return rate but also increase client satisfaction. Even more surprising, data show that 71 per cent of consumers choose to retain their products after receiving replacement parts
Next, we will give you a full picture of how the scheme works and its far-reaching implications for vendors.”
Overview of the plan
In order to optimize the after-sales experience of consumers and sellers, the amazon-based “specifics for reproduction” programme allows vendors to register free of charge, allowing amazon customers to apply for missing or damaged accessories directly to the seller in the return window and without returning the entire commodity。
The spare parts replacement programme enables eligible brands and sales partners to provide free replacement parts to clients within the return period, thus helping to resolve product problems without the need for full return. The plan aims to help improve client experience, reduce avoidable refunds and reduce operating costs。
The replacement of components allows the customer to apply for individual components (e. G., missing, damaged or defective components) instead of returning the entire product. This procedure helps to:
Increased client satisfaction
Reduction of unnecessary return of goods
Reducing reverse logistics costs
Enable faster problem resolution speed
Measurable impact: as of february 2026, about 71 per cent of customers receiving replacement parts chose to retain their products instead of returning them
Qualifications and registration requirements
(click to see big picture)
Iii. How to register (step-by-step)
We need to register our spare parts replacement plans
The following steps are taken:
Create parts of asin/sku。
Enter "amazon commodity support" in the top search box and find "commodity support registration portal"。
After entering the commodity support registration portal, click the option “inquire details and register to join”。
4. Click to submit the registration form。
5. Complete the form of application registration on the basis of a reminder。
Click on the map template table link in the page, download the corresponding template and fill in the parent-child sku and the number of times you can order on the alert, and then upload the completed template at the point where you save it。
6. The application for registration can be completed by reading the terms/agreements and ticking the points。
7. Upon receipt of confirmation from the commodity support team (expected 15 working days), the inventory of spare parts is uploaded on the vendor platform's inventory management page。
8. After inventory uploading, the buyer can order replacement parts
Important: do not upload inventory until confirmation is received。
Note: if you have submitted an error in the form, you will receive an email warning on how to correct the information. Please reply within five working days, otherwise your application will be closed and you will have to resubmit the application form。
Iv. How to exit the plan
Follow-up withdrawal/suspension: 15 working days in advance
European station:
@amazon. Com
United states, canadian:
@amazon. Com
V. Client multi-nodal push
When sellers join the “specific parts reproduction” scheme, the system displays the option at the four key nodes of the consumer's journey with intelligence to support a trigger at any time to effectively intercept the return。
Port 1 mail and app reminder (united states station only)
In mails and app alerts for merchandise service, direct users to the commodities support page, which contains the "specific parts backup" option。
At this point, the customer has just received the goods
Entry 2 order page
On the order page, select the corresponding commodity and go straight to the commodity support page to see the seller's registered solution。
The customer may have a little problem at this point
Entry 3 return process
Click “return or replace the commodity”, tick the reasons for the return and automatically pop up the commodity support page。
At this time, the customer has given rise to a willingness to return the goods
Gate 4
The customer selects a problematic list, chooses “access to commodity support” and enters the commodity support page。
At a time when customers are having problems looking for help in their service--
The four main entry points run through the post-sales chain and effectively enhance consumer access to and use of “commodity support” and “soft parts replenishment” schemes。
Vi. Best practices: what to do and what not to do
Question answers
1. Which products are most suitable for replacement parts
Products are usually returned because of missing, damaged, defective or incompatible components。
2. What is the delivery schedule for replacement parts
The distribution follows the selected distribution. When replacement parts are ordered, the return period of the parent product is extended by 14 days。
What's father sku and replacement part sku
Father sku is the main commodity. The replacement component sku is a separate list of the parent goods created and mapped for individual parts。
Do i need to create a new list for each replacement component
Nothing. If replacement parts already exist as marketable lists, no new lists are required。
5. Is it necessary to replace the list of spare parts with a picture of the commodity
Yeah. Each list of replacement parts must contain a picture of the commodity。
6. What are the steps to create a replacement for sku
The list of replacement parts was created in the same way as for ordinary commodities in seller platforms. During the creation process:
A: enter a 12-digit upc/gtin. If not available, apply for a global trade project code exemption (“gtin commodity number and bar code”)。
B: add original cost。
C: enter the quantity per package (e. G. 100 screws = 100)。
D: set the commodity type keyword (itk) to "replacement widgets"。
7. What is upc or gtin? How do you apply for an exemption
Upc and gtin are the only commodity identifiers. The gtin exemption can be requested through a vendor platform, usually granted within 24 hours。
8. What should be the cost of replacing sku
You can choose how to set prices for replacement parts, for example on the basis of market standards。
9. Can replacement parts be sold as stand-alone products
Yes, if selected during registration。
What is a stand-alone product
Independent products are products that, in addition to being provided as replacement components, can be sold separately at normal prices。
What happens if stocks are not available
The replacement parts will not be provided to the customer and the full product will continue to be returned。
12. Can customers return replacement parts
Nothing. Replacement parts cannot be returned。
Is there a special edi requirement
Nothing. The replacement parts order follows the standard edi process。
14. Does missing replacement parts orders affect the status of accounts
Yeah. They have the same impact on the life value of accounts as ordinary orders。
What if father sku became unsold
Inactive parents sku no longer qualify. New applications for registration are required。
How can i propose an upgrade
By regional e-mail or by your client/supplier manager。
17. How can registration of the scheme be cancelled
15 day notice:
• united states/canada:
@amazon. Com
• eu:
@amazon. Com
18. Is there a registration fee
Nothing. Registration is free。
What are the costs i might incur
Fba and freight depend on the mode of distribution。
Will damages be waived
Nothing. The policy on compensation for damage remains unchanged。
What performance data are available after registration
The data include registered asin, distributed purchase orders and potentially prevented returns。
What is the role of tax returns for amazon logistics vendors
The amazon does not calculate the tax on replacement parts. Vendors are responsible for tax returns。
23. Where can trade in replacement parts be found
In vat transaction reports, of which
Total price items vat incl =0。
