2. Help may be provided in repairing a guest's suitcase, travel bag, camera, glasses, shoes, etc., upon accidental damage. 3. In hotels that use traditional guest room keys, the guest room keys are issued and managed centrally. 4. As is customary internationally, the closing time is normally (). 5. The hotel is entrusted with foreign exchange operations. 6. Currently, the foreign currency exchange offices of domestic hotels are in () different types of foreign currency. Traveller's cheques are usually issued () for the benefit of both domestic and foreign tourists. 8. If a customer refuses to pay, the front office cashier shall pay () immediately. 9. Guests delay leaving the shop and contact () to see if they can meet their requirements. 10. Guests should be directed () from one to two metres. “porter” for the european and american countries refers to (). 12. The following are not part of the protocol services in the lobby: 13. When a customer is instructed to collect baggage, it is the guest(s) who are not required to ask. 14. The following are not part of the protocol services in the lobby: the following non-incorrect services in relation to baggage taken from customers is () 16. “accurate registration of a baggage load” as part of () baggage service procedures. 17. The principle of the institutional set-up of the front office is that () the former office relies heavily on () the ground, walls, chandeliers, etc., in the main area of activity of the guests in the front hall for the efficient operation of the services. () visitors' services are normally not more than () 21. The deadline for cancellation of reservations at our star-class hotels in general is the same day () 22. In accordance with the management experience of international hotels, the percentage of overbooks can be contained in () 23. The provision of rapid and accurate () sales of guest rooms is an important task for the front office. 24. In communicating with guests, staff members of the front office maintain effective distance from the guests. 25. The hotel representative at the airport shall immediately contact () in the event of an error or if he or she cannot find a guest at the airport. 26. The primary function of the front office is (). 27. () is the specific image of the hotel. 28. In the event of a rainy day, the doorman shall provide for the guest(s). 29. When a customer is instructed to collect baggage, he/she should be asked. 30. When a guest requests a change of room, the request should () be made. “doorman” means (). 32. Commercial administration floors generally provide free afternoon tea services for guests. 33. Parking services for guests are () established as a service line. 34. In order to remove guests ' luggage from the vehicle, please () take a stock of the baggage and check for damage. 35. Western guests have taboos about floors or room numbers with words. 36. Where () the recipient's mail or correspondence is still not available, it is returned to the post office for processing. 37. () it is the most fundamental link in the establishment of a formal legal relationship between guests and hotels. 38. An increasing number of hotels are using () information services for guests. 39. When the caller carries over a customer's telephone, and if the other party is unaccepted, the client shall be informed after the bell rings. 40. Control of the state of the house often follows a ()checking approach. 41. Once a sales plan has been implemented, managers should follow established sales performance standards () 42. Fishtail offers are appropriate (). 43. Visitor history files can enhance hotel management decisions (). 44. The primary factor influencing room pricing is (). 45. () is an important tool for hotel or front office development. 46. () the highest level of service is the trend in hotel services. 47. For a variety of reasons, hotels sometimes provide free accommodation for certain guests, which is only () authorized. 48. In dealing with clients ' complaints, the attitude should not be (). 49. () is the most important part of all hotel sales. 50. The following are not covered by the quality of service and management complaints. 51. Currently, the most advanced means of booking is () for hotel reservations. () fees include room and breakfast costs, as well as lunch or dinner costs. The most basic requirements of the international gold keys association for “gold keys” are (). 54. The key(s) are generally available in each box in the safe. 55. The following () are not part of the equipment required for the prior office. 56. The following is an incorrect practice in dealing with hotel bookings. 57. In general, hotel fare revenue accounts for the bulk of total hotel revenue (). 58. The hostel department shall notify the remaining items found after the guests have left (). “checkin” means () 60. The following () does not fall within the scope of the switchboard service. 61. Hotels are generally responsible for handling customer complaints. 62. The most influential spot in the hotel is () 63. Based on international hotel management experience, the percentage of excess booking is available (). 64. The core of the guarantee category reservation is () 65. When a visitor is looking for a guest who is going out, which of the following is not correct? () 66. For the guarantee category, the hotel should reserve a room for the guest if he or she is not notified of the cancellation of the reservation. 67. In the sales of guest rooms, the receptionist in the front office focuses on the contents of the rooms (). 68. The following sentence, which is incorrect, is () 69. When team baggage arrives, it must be confirmed by a signature if it is broken. 70. The most time-consuming step in the process of registration is (). 71. The closure of accounts is generally required within minutes. 72. Guests leave the shop over time and the hotel is charged an extra room fee, as in the case of () previous cases, plus one third of the one-day room fee. If no response is received from the guest in the guest room, he/she should be called again in () minutes. 74. The following service items are not the responsibility of the hotel main room. 75. All calls requiring messages to residents are directed to (). 76. In the printing service, the clerk should () because the original character of the guest is not clear. 77. In the printing service, proofreading should be requested once the document is available. 78. For fax services, the amount charged for fax services for clients is (). 79. In the fax delivery service, first of all, ask the questions (). 80. Any theft occurring in hotels should be reported first. 81. For the residence's birthday, the first shall be (). 82. In dealing with clients ' complaints, the mentality should be maintained. 83. The type of customer's package price, the room used, the customer's creditworthiness, the account number, the facility preferred to use, etc. Belong to (). 84. Opinions, suggestions, praises, complaints and outcomes during the stay of a guest belong to (). 85. The customer's creditworthiness, preferred facilities, etc. Belong (). 86. The name of the double locked room is english (). 87. The name of the outer room is english (). 88. When guests check out, the status of the room is changed from occ. The pricing approach, which is based on the target rate of return, is ()90. In the form of fees, the acronym “european” is (). 91. Two good hotel room sales schemes should be designed to achieve the strategic marketing objectives of the hotel (). 92. Professional ethics is the sum of ethical principles and norms that are closely linked to () professional work and work. 93. Currently, there are convertible credit cards (in our country). 94. The purpose of determining the mode of payment to guests is (). 95. Inquiries devote time to incoming guests ' mail, correspondence and are divided by their nature () etc. 96. In the case of () mail and correspondence, the interviewer should forward the guest as soon as possible. 97. The head office, with the assistance of () supervision, should regularly measure the total number of lost and damaged guest keys. 98. The following are the service lines of the former department (). 99. Organizational structure of the front office can be divided into (). 100. The small hotel lobby is organized () 101. The appearance of the front desk is designed (). 102. Which of the following are the required qualities of the staff of the front office (). Telephone main room equipment is available (). 104. The following are the ways in which guests book their hotels (). 105. The manner in which guests make reservations is () constrained. 106. Facsimile reservations are characterised (). The contract guarantees include (i). 108. On the eve of the arrival of a guest, the hotel is prepared to work, and the forms often used are available (). 109. Once the booker has been informed of the guest's accommodation requirements, information () should be entered in the room registration form. Factors to determine whether a guest's booking requirements match the actual capacity of the hotel to provide them include (). 111. When dealing with reservation changes and cancellations, the booking officer should () perform client services. 112. The front office is responsible for () services such as catering and entertainment, communication and coordination of the hotel services. 113. When errors in luggage or insufficient number of cases are found, they should be reported immediately ()。114. The elevator service at the hotel was performed to show its thick () and vip (b) specifications. 115. When baggage is moved by a staff member, care shall be taken to have his or her personal effects. 116. When introducing the use of room facilities, the porter should introduce (). 117. What should be the work of a staff member during the journey to the guest room? 118. The following are the protocol staff service lines in the front room. 119. To ensure that the current situation of the guest room shows the accuracy of the system, there should be () communication of information between them. 120. Hotels usually charge advance payments to customers who arrive directly without booking, with the exception of the following categories of customers (). 121. In the case of telephone calls for room numbers, the correct service mode for the operator is (). 122. The highest level of service and the trend in hotel services is (). 123. The options below meet the requirements of the tea artist sit-in. 124. In giving direction to guests, it is appropriate to list () below. 125. Passenger elevators are used when baggage is delivered by the staff member. () each staff member shall record his/her room number and the number of luggage in each room. 152. When valuables are deposited, the key to the box and the deposit form are presented to the customer with the permission of the guest. () 128. 153. When valuables are deposited, the mother's key is kept in the reception area of the station. (129.) when baggage is collected, and when the guest is not in the room and the baggage is not placed outside the room, the lead staff shall be informed of the settlement in a timely manner. The afternoon tea service on the commercial administration floor is intended only for customers. 156. For regular visitors and customers with special requirements, receptionists in the front room should also be treated equally with other guests in the queue. 157. Cross-checked mail and correspondence may be transmitted directly to customers to improve the efficiency of the service. (iii) 158. With regard to the treatment of “dead letters”, investigators may open up relevant leads for the addressee in order to hand them over to guests. (134. 159. Where a customer of the team does not wish to be subject to the combined service fee rate for other consumption, his or her consumption should be recorded in his or her team account. (135. The basic requirement of the international organization of gold keys for gold keys is professionalism. 161. In the event that a person loses the subkey of the safe, no customer is generally required to pay compensation to the hotel. (137. 162. In order to alleviate the stress of the hotel, protocol officers do not normally provide simple off-site repair services for guests. (138. 163. When handling the storage and extraction of baggage for guests, the baggage attendant may omit the necessary formalities because of “frequent appearance”. (139. 164. The correct order of top protection is the seat of a driver in the back of the seat behind the co-pilot. () 165. The doorman stood 1 to 1. 5 metres in front of the car and waved with gratitude to the guests to show courtesy and to say "goodbye, good luck" and other polite words. 166. Bulking services are primarily for visitors of up to 12 persons. They include residential baggage services, off-site baggage services, change of room baggage services, baggage pick-up services, etc. (142.) the chargÉ d ' affaires of the protocol service in the lobby has a wide range of services, where guests can be assisted by visitors to call in the public areas of the hotel. () when loading a baggage car, care shall be taken to place large, hardware, heavy items below, small items, software, light items above. (b) when a guest is registered, the staff member should put his or her hand behind his or her back on the side of the main desk and keep an eye on the guest. 170. Hotels above three stars generally have “commercial administration floors”. 171. The staff member in charge of long-staying clients shall settle the accounts of long-staying persons once a day. 172. On the commercial administration floor, the crew of the department of protocol is required to bring the luggage to the guest room within 20 minutes. 173. In all cases, the accommodation registration form must be completed by the guest himself. () 149. 174. Guests leave the shop and may be asked to open boxes if their contents are not admitted. () 150. 175 the former office is the main business of the hotel. 176. The main bodies of the former department are located in the hotel area. 177. In the open space outside the hotel gate, there is usually a flag pole used to fly the hotel's flag. The hotel operations centre is the guest house. 179. There are four different levels of staff in the front office of hotels of all sizes. The lobby is the necessary place for each guest to leave the shop. The main station is normally located on the first floor of the hotel lobby and is not too visible. 182. Once any complaints or concerns are detected by the former department, they should be dealt with immediately and resolved. 183. In interpersonal relations, staff members of the front office generally do not accept gifts from guests. 184. The purpose of accurately showing the condition of the guest room is to avoid errors in the marketing of the guest room by staff members in the front room. () 185. Guest reservations are made in advance for the purpose of obtaining a discount. 186. In order to increase the economic income of hotels and to increase the social impact, most hotels do not offer rental services, but focus on other areas. () 162. 187. Advances are normally for one night's accommodation in the occupied rooms. 188. When a “interview booking” is accepted by the front office clerk, every effort should be made to confirm the number of days of accommodation, time off, etc., and to inform the guest of the number of his/her reservation. 189. Refusal to make a reservation implies the suspension of the services of the client by euphemistically refusing to make a reservation due to full passenger capacity. Respect for faith is a social virtue whose fundamental role is to improve the level of technology and competitiveness. ( )
