The issue of freight was raised in the previous period when the reasons for refunds were mentioned, and the issue of freight and freight insurance was discussed in detail in this period。
It is believed that many small partners have experienced this problem. When talking to the seller about refunds, about freight charges, the seller said you were going to refund them, and we gave freight insurance. But when we returned the goods, it was discovered that the order had no freight insurance. How can this be avoided
Many of the small partners said that the commodity details page showed that freight risk was given, or i would not have placed a bill. And the little fellow asked, is the merchant cheating the consumer
In fact, the availability of freight insurance for orders is based on what is seen on the settlement page. (see figure below)
You can keep your eyes open when you're on the list
On the commodity details page, we can also see the description of freight insurance when we click. (see figure below)
So, if the seller communicates with us to change the reasons for the refund, we need more than the seller to say that the order has freight insurance, and we need the seller to make it clear that if the order is not, the seller will bear the freight. When we're successful in paying the freight refund, the seller pays us back the freight bill。
We need to keep a record of the salesman's communications on refunds and freight charges, and to keep a copy of the return manifest and a chart of the amount paid for postage. It would make it easier for us to follow up on the issue of freight。
If we agree with the seller to bear the freight, and if the seller does not deal with the freight when the refund is successful, we can contact petty two of the poaching platform to deal with the freight。
You want to know more about the refunds on the treasure hunt
