Open ask
As a faithful pursuer of huang ying, he remained untouched despite many touching and romantic things done for him. On valentine's day, jiang ping called wong ying。
Chiang ping, "is there time tomorrow night?"
"no."
Jiang ping, "is it the leader who makes overtime
"no."
Chiang ping was a little anxious to say, "did something happen at home?"
"no."
"are you sick or not well?"
"no."
Chiang ping: can you come out and eat with me
Yellow ying: "no."
The fbi interrogation experts told us that when people ask a lot of closed questions in their conversations, such a more straightforward way of asking not only does not allow the interrogators to obtain the answers they need or to get more information, but rather can, to some extent, provoke the questioner's feelings of disgust towards the interviewer and thus the effective conduct of the inquiry。
In particular, the closed question refers to the question posed by the interrogator, who can simply answer “yes” or “no” or a simple word, number, etc. For example, in the case at the beginning of this section, a series of questions raised by jiang ping, who wanted to make an invitation to huang ying for valentine's day, were closed. For chiang ping, who was already in a vulnerable position in his relationship, it could also be said that it was obvious and unexpected that such an invitation had been rejected。
The problem of excessive frequency and repetition of the use of closures is a major taboo for the interrogators. As a result, experienced fbi agents often use an open-ended inquiry to ask questions about the subject of the inquiry that can be answered in a “narrative” manner, generating interest and reflection on the other side and making the other side unwittingly reveal more information in the answer。
The question of openness refers to the question put to the other party by the interrogators “in a more general, broad and broad range, the answer being less restrictive and giving the other party full freedom”. It is clear that the open-ended means of questioning are more friendly, more appropriate and more comfortable than the invisible sense of psychological oppression that closed questions bring to the interviewee。
Cao is a roommate with jiang ping. When he again saw the look of chiangping's failed offer, he couldn't help but say, “don't be sad, it seems to me that she always rejects you, not because you're not good enough, but because your way of talking is wrong.” chiangping: “i also feel very hard and rigid every time i ask you nicely, i can't express my deep feelings for her.”
Jiang ping asked cao, "how can i easily talk to her and talk to her?" cao jade tiger: “first, you have to relax your mind, learn to be thick, not care too much about her reaction and rejection.” jiangping: “why?”
Cao jade tiger: “only in this way will you be able to better grasp the atmosphere between the two people, rather than focusing all your attention on the words to which she responded. You're after her, but you don't have to look down on yourself."
Jiang ping: but i still don't know how to talk to her." cao jade tiger: "it's easy to use open questions when talking. For example, in order to know whether the other party had lunch or not, those who used the closed question said, "did you have lunch, what did you eat, how did you eat?" `the one questioned usually eats them `or doesn't eat them, rice, not good. 'wait for a simple reply.'
Jiang ping: what about the question of the open question? 'if the other side says 'not eaten yet.' "why haven't they eaten yet?" `and find the key words in the answer based on the response of the other party as a link to the next question to ensure continuity of communication.”
Jiang ping: "what if the other person says, "we've eaten?" cao jade tiger: "what can we ask?" 'assuming the other side answers hamburg', then we can ask what kind of burger? What else did you eat besides burgers? Which burgers? Such issues as these.”
Jiang ping: “is it true that open questions are designed to lead the other party to reveal more information and to hand over the initiative of communication to the other party?” cao yu tiger: “yes, indeed, the questions you have just asked me are very good open questions.”
In the case of interrogators, the question of openness is usually used for questioning or at the beginning of an interview, and questions are asked with the help of the adjunct “what” “how” and “why” and “how” so as to enable the interviewee to elaborate further on the question. For example, in the face of the customer who came to complain, the salesperson came forward and asked, "what can i do for you?"
The open-door interviews can help to reduce the psychological distance between the interviewers, help the interviewees to relax their guard and, guided by their skills, to operate freely around the subject of the interview, in accordance with their preferences, and give them more effective information and facilitate communication and communication between them。
At the same time, however, it is precisely because of the loose and liberal character of the open question that it also suffers from the following shortcomings: first, it is difficult for the interrogators to explore the subject of the conversation in depth. Second, there is a high demand for the knowledge, language organization and expression skills of the person questioned. Third, more thought is required in answering questions, and features such as greater effort and time can make it easier for some of the interviewees to become bored with the interviewer. Fourth, it has objectively made it more difficult for the interrogators to subsequently summarize and collate。
Therefore, based on experience, the fbi interrogation experts conclude that when using an open interrogation method, the interrogators should make an effort to avoid inappropriate methods of asking questions, as well as being too frivolous or aggressive, and instead should use a more moderate and dignified tone of questioning, with respect for the interviewee. In addition, the questions raised during the inquiry need to be strictly guided by the basic principle of “one theme” and must not be too arbitrary and diffuse。
