The newly revised express market management scheme has been in place for over a month, requiring that enterprises operating express delivery operations are not allowed to deliver the delivery without the consent of the user to the end-of-way service facilities such as the smart expressbox, the express service and so forth, causing social concern。
What changes have users and couriers experienced since the new regulations were introduced? Xinhua point of vision journalists visited many places to follow up on new landings。
Expressing enterprises: active implementation of contract delivery
According to data published by the national postal service, in 2023, the volume of courier operations in the country cumulatively completed 13. 207 billion, an increase of 19. 4 per cent over the same period. While the volume of express delivery continues to grow, issues such as the loss of delivery due to the fact that the courier does not contact the addressee to place the parcels at random have arisen and need to be regulated。
The newly revised express market management scheme makes explicit provisions in various areas, such as strengthening the regulation of express delivery services, strengthening the regulatory requirements of the market system and giving the "last kilometre" option to the user。
According to a survey of journalists, a number of express carriers have been actively implementing requirements such as "off-the-job" and optimizing their services for one month。
Opens the "sweet express" micro-mail applet, click on "income preferences", finds "workdays" and chooses "send to a nesting cabinet or service point"... Before the holiday, the white leader song lily, who worked in shenyang, told the reporters that shun fung chong had given users the choice of delivery mode before sending the order, and that the holiday trip did not take place without short notice。
The head of the liaoning shun fong corridor area, tsao sam, explained that shun fung contributed to the analysis of the volume of each region by means of large data, with a reasonable distribution of staff coverage. “at the time of receipt, location, whether or not to knock on the door, and in a timely manner, the courier will be able to set up the receipt time, location, etc., on the way out.”
At present, in the “walker” client base, which is rounded up for couriers, the smart delivery function is on line and the expresser can improve efficiency while serving clients better by means of such features as “routing smart” “failer alarms” and “smart sign-off”。
"our company has been demanding delivery." according to a kyodong delivery brother in the yunnan district of shenyang city, deliveries are usually made by specialized people for a long period of time, allowing them to map the receipt habits of the residents of the area. He also made it clear that “even when he comes to the door, he encounters the absence of the client; if he does not communicate in advance, he may complain”
According to kyoto logistics, the services “receiving, sending, making a commitment” now cover more than 600 cities across the country. In response to the new requirements, a “demand-on-demand” service has also been introduced for user-specific needs. Users can use their habits to make “preference settings” and to use flexibility to choose when to come, etc., depending on the actual situation。
Data from the monitoring of the national post office's expressed-data platform show that the average daily delivery of the national delivery was 442 million pieces in march, an increase of 17. 6 per cent over the same period, and that the overall operation of the industry remained stable。
The key is business and user consensus
Recent visits by journalists in shenyang and hangzhou have revealed that there are still instances where couriers who do not notify the addressees of the delivery are placed directly to the station, express containers, etc., owing to the uneven inter-firm and inter-site services。
Of the 70 courier users surveyed, 65 indicated that they had not been questioned before the delivery。
In the survey, a number of couriers indicated that there was a real difficulty in communicating。
“i have to send hundreds of couriers a day, on 500, for every phone to be called for 30 seconds and hours a day alone. In the event of a double 11, the delivery capacity is too high to keep up。
“sometimes i don't want to call, i call, and when people look at the harassment phone, they press it.” shen yang, a courier, said。
The courier also stated: “the operator states that there are requirements for the prevention of electrical fraud, and that too many telephone calls per day and numbers marked by too many people as `harassment calls' are sealed.”
Limited access to some sub-districts also makes it more difficult to reach the door. Mr. Xu, a citizen of hangzhou who owns a large district in yu hang district, often explains to him why he failed to come to the door on the grounds that “the property has limited access.” “i reflected the situation to 12305, and the other replied that the courier company could be punished but it could not control the property.” mr. Xu said。
So, does the delivery have to be at the door
The director of the legal department of the chinese express association, ting hongtao, stated that the express delivery service was a civil performance, whether it was delivered at the door or to a express delivery station, a smart delivery box, provided that there was consensus between the courier enterprise and the user。
According to jintao, the new regulations do not require delivery at the door, but rather require express delivery without the consent of the user to improve performance awareness, as agreed, and to obtain the consent of the user prior to the arrival of the container, in response to the frequent instances of delivery without the consent of the user。
Industry experts indicated that delivery methods such as door-to-door, box delivery, station delivery, etc. Could meet the diverse needs of users. It is recommended that communication with users be enhanced through diverse initiatives such as prepositioning options and technical means to improve communication。
In interviews, many users also took a rational approach to “go-to-door” and expressed their understanding of early, dark and unstoppable couriers. “the method of obtaining the user's consent is not only one telephone call, and the express delivery company should explore it on its own initiative, rather than putting pressure on the courier”
Improved quality of services with emphasis
For 10 years in a row, our delivery capacity has been steady at the top of the globe, with more than 60 per cent of the global delivery volume in 2023。
Ensuring that services are in place at the same time as business growth is a major challenge for express delivery. According to industry sources, the new regulation requires “conformity” and essentially requires that express delivery enterprises better safeguard the rights of users to know and choose. Further upgrading of the satisfaction of the express delivery service and facilitating the implementation of the approach will require the combined efforts of express delivery enterprises, electrical platforms, regulators, etc。
According to industry sources, at present more than 80 per cent of the country's fast copies are electrical appliances, which can pre-empt problems and better address the problem of “contact”。
The logistics industry expert yang daqi suggested that the main electric power platform set the delivery options at the next single interface and synchronized the information with the express delivery company to work together. “give the right to choose back to the user,” allowing consumers to choose their own way of doing so, so that communication costs could be reduced from the source and the disruption to users could be reduced。
“if you can buy something and choose whether to come to the door, drop the box or drop it, then you don't have to repeat it when you deliver.” mr. Xu, a citizen of hangzhou, says。
Journalists noted that electrical platforms such as poaching and shivering have begun to re-engineer business processes and consumers have been able to choose delivery methods when some of the platform's web orders are purchased。
In response to the concerns of some consumers about the price of services and the increased workload of couriers, the experts interviewed pointed out that express delivery enterprises needed to be managerially and technically more committed, to continuously upgrade their services in a scientific management manner and to better adapt to the demand for user diversity。
According to tin hungtao, courier services are essentially market-based contractual services, and the price of services is determined by the market. According to preliminary survey analysis, the ratio of arrival and delivery will not change significantly, and the cost of performance will increase relatively modestly. The china express association has also suggested that express delivery enterprises should be the main measure for further efficiency gains and for easing cost pressures。
Since the introduction of the new regulations, the postal administration has performed its regulatory duties in accordance with the law and has urged express delivery enterprises to fulfil their commitment to quality of service. Several experts expressed the view that express delivery enterprises should not channel pressure directly to couriers, but should improve the quality of services by shifting development thinking. Postal administrations at all levels should also adapt to local conditions so that law enforcement “scales” coexist with “temperatures”. "reporter yuya, zhang xuan, lee myung hui"
