When filing a complaint for amparo
Since the week (14-20 august), 11 complaints and advice have been received from the consumer quality reporting stereotyped communications platform, which has succeeded in helping four consumers to resolve their problems through attention, referrals, solutions and case statements, and the remaining complaints and advice have been forwarded to the enterprises against which they were brought and to the relevant authorities。
These complaints have been processed
The seller suddenly delivered the goods when consulting the exchange
Complaints platform: sina weibo
Complainant: “aya 0707”
“on august 14, at 16:24, i shot a grandsy air conditioner at the grandse air conditioning ice cleaning official flag shop. At 11. 15 a. M., a client of the flag shop was consulted in order to replace the air conditioner with 1. 5 air conditioners, and when i re-shooted the loan, the store suddenly delivered the goods, which indicated that it would take nearly $70 in freight for the goods to be returned and that the logistics information on the order indicated that it would not be released until 11. 31 p. M..”
Outcome: at around 23 p. M. On 18 august, the internet user “aya0707” reported that the vendor had now refunded the full amount。
These complaints are being processed
How can consumer disputes over prepaid cards be upheld?
Complaints platform: sina weibo
Submitted by: sky-dream-tmy
The complaint reads: “at the taichang gymnasium in qingdao, a large number of members have not expired and many have just opened a new card and are not available. Now that the media has come to light, how should we defend our rights?"
In response to a dispute over the consumption of prepaid cards, a search conducted online by journalists using the keyword “prepaid card dispute” revealed that there were about 970,000 results and that “prepaid card dispute rights advocacy” was reported in large and small national media. In the past, the media had investigated a wide variety of prepaid member card consumption on the market, and nearly half of the consumers had indicated that they would claim damages and would not complain. They considered the process to be time-consuming and costly and too costly。
Since the public security system currently has only information on cases of commercial fraud and criminal record-keeping, administrative penalties in cases of prepaid cards are often not available. At the same time, business credit systems do not specifically record “untrusted” prepaid cards unless there are administrative penalties。
According to jo junjie, lawyer at hong city law office, jiangxi province, consumers should specify service terms, preferably in writing, before processing prepaid membership cards. In the event of a dispute, written terms and membership cards could form the basis of a service contract, and the protection of rights would be more feasible。
In this regard, the chengdu business sector reminds consumers that they should purchase prepaid cards according to their actual needs, without excessive lump-sum advances; that before processing cards, care should be taken to examine the reputation and operating condition of the operator and to select, to the extent possible, a fully documented, large, well-reputable and long-run business; that details of the use of prepaid cards, their duration of validity, service lines, preferential margins, conditions of refunds, etc., should be detailed so as to avoid encountering a “hegemonic clause”; that, in the case of large and time-barred prepaid cards, care should be taken to regularly check the amount of the card in order to prevent the "floating" of the bank balance; and that, in carrying out cards, care should not be taken to forget to obtain invoices and to keep the relevant agreements in order to provide evidence when disputes arise。
Amazon unilaterally cancelled the order
Complaints platform: sina weibo
Complainant: hubei hyo-sensei, "39 twilight"
The complaint reads: “on august 13, in amazonia, ashansu students successfully purchased a sticker bag at a price of $138 at that time, with a special preferential activity `one-on-one reduction of $138', which was actually available for $0. The order could be cancelled unilaterally on 15 march by amazon on the basis of a misprice. When i contacted the amazon, the client stated that he was sorry about the cancellation of the order and that he could not deliver the goods.”
Complaints follow-up: immediately upon receipt of the complaint, the journalist contacted the netizens. It is also the first time that this complaint has been transmitted to the official amazonian-sanctioned neo-webbo “amasson guest service”, in which it has been reported that the unilateral cancellation of an order by the electrician violates the consumer's right to fair trade and the consumer's right to legal compensation, and that the consumer can lodge a complaint with the business sector or the local association of the electrician or take action to defend his rights before the local court。
On the evening of 15 august, a comment was published by the official amazonian “amasson visitor's service”, stating that, with regard to the consumer's references, consumers were asked to provide the order number and contact details, that they would verify the treatment for consumers and that the reasons for the cancellation of the order had been sent to the consumer mailbox。
At the same time, the amazon visitor's service also issued comments in response to the present report, stating that the consumer had received responses from staff members who would record the report's feedback, while thanking it for monitoring and feedback。
