If we run into a power outage or a power service problem, a lot of people may have their first reaction to call 110. But you know what? There's a more effective and professional complaints hotline in the electricity sector, which is the national grid, 95598. In the system of the national grid, this 95598 is like a sharp "sword of the sang-fang" and it's heading straight for the basics of the power station。
One of the internet users told me that when he was a kid, he used to call 95598 as soon as the power went out. And guess what? Every time the complaint is over, the electricity comes in, even the director of the local power station comes to his house, and he's got a chicken and a drink in his hand, and asks him with a smile and says he's got a problem looking for himself, so don't call him again. It sounds a little preposterous, but the logic here really reflects the efficiency and power of 95598。
For the national grid, every complaint received was a direct test of grass-roots work. If the complaint is established, the person responsible will face deductions, fines and perhaps even more severe penalties. Because of such a rigorous vetting mechanism, 95598 phone calls from the power station are of particular importance, and the speed of processing is naturally particularly rapid。
According to data published by the national grid, 95598 passenger centres handle millions of complaints per year, with an average processing time of less than 24 hours. What does that mean? That means you'll be on the phone for a couple of hours until the problem is solved. I'm afraid 110 can't be more efficient than that。
Someone might ask, does a 95598 complaint really make people take money? That's true. One of the netizens told me about his friend's experience: his friend complained about the power outage at his home, 95598, and the next day he heard that his uncle had been held back. His father-in-law had been a staff member of the local power station because of the complaint that the performance bonus for the month had been lost. His friend was left behind because of this, and it's really funny。
And if 95598 is the "tight spell" of the power station, then 12398 is the "sword of the sang-fang" of the entire power industry. This phone, not just the national grid, but other power-related businesses. 12398 is the national electricity regulatory reporting telephone, established by the national energy agency. It's a lot of work, and it's covering all aspects of the electricity industry: from how the electricity market works, how electricity prices are implemented, how electricity security is regulated, how electricity works, how electricity works, how electricity installations are protected, how electricity administration permits are processed。
As compared to 95598, 12398 is a higher level of regulation and a wider range of regulation. While 95598 deals mainly with complaints within the national electricity grid, 12398 regulates the entire electricity sector. This means that if you have problems with electricity that are not in the jurisdiction of the national grid, or if you are not satisfied with the treatment of the national grid, you can report it by calling 12398。
12398, if you make a call, it means that a possible storm is coming. Because of each report, the national energy agency pays particular attention to it, and it quickly organizes its experts to investigate it. If the report is true, the enterprises and individuals concerned will have to go away, and the fines, the closure, the revocation of permits and so forth may be distributed。
Data indicate that since its establishment, a number of reported cases of electricity regulation have been successfully handled, resulting in considerable economic recovery for consumers. At the same time, violations in the electricity sector have been shaken, fair competition in the electricity market has been maintained and the legitimate interests of consumers have been protected。
There's a real example of the strength of 12398. In one place, a power company was reported to the consumer for having raised the price of electricity without permission and for having charged fees. The investigation by the national energy agency confirmed that the company had been eventually fined a large sum of money and had to undergo overhaul. This was a major shock in the local electricity industry, and other companies were quick to look at themselves and fear that they would be the next targets to be reported。
So, if you have electricity problems next time, you can try calling 95598. If the problem is not resolved, call 12398 for a report. I'm sure these calls will bring you unexpected benefits and help
