On 14 march, a press conference was held in yu an xinxin district on the theme “optimizing the consumer environment: improving the quality of consumption”, providing a comprehensive picture of the effectiveness of consumer protection efforts in 2025 and publishing priority work initiatives for 2026。
The zhuang xinang district has an efficient and accessible system of rights-based services with a multi-level, multi-dimensional system for resolving consumer disputes. The first is the construction of powerful consumer defence “outposts”. The “four unified” site standards have been developed, and 74 consumer defence services have been built to cover areas such as supermarkets, landscapes, agricultural markets, etc., so that disputes do not take place and conflicts are resolved at the grass-roots level. The second is to activate the sub-line consumption “safe engine”. (c) promote mechanisms such as the “ten commitments” for the unprovoked return of goods for seven days of sub-line shopping, and encourage the active participation of physical shop operators in commitment activities to create a consumer environment for “safe” “safe” purchases and “free” purchases for tourism. Thirdly, the 12315 hotline “service card” is polished. Optimizing the immediate processing of complaints, the new district 12315 system in 2025 achieved a 100 per cent rate of timely initial inspection, timely completion and timely verification of complaints, resulting in a cumulative recovery of $320. 72 million in economic losses for consumers. Fourth is the upgrading of the online dispute “defusing platform”. A total of 364 odr enterprises have been developed to facilitate a shift in dispute resolution from “after-action mediation” to “source resolution”. Five is the establishment of a “first line of defence” for the mediation of the people. Direct the establishment of the consumer protection people's mediation committee to provide low-cost, efficient and easy access for consumers。
The nung xin district has a “four most stringent” standard for consumer security and a comprehensive safety regulatory network. Food safety “entry points” are strictly enforced, chain-wide controls are put in place, the internet+ai model is promoted, and 7625 screenings for food monitoring are completed and the crowd “security on the tip of the tongue” is effectively protected. The “retroactive level” of drug safety has been tightened and the development of a system for the tracking of drugs has been continuously advanced, with 100 per cent presence in the operational units of the platform and 72 per cent in the retail chain of medicines. Industrial safety “quality clearances” are strictly enforced, and 640 spot checks are carried out on key products such as electric bicycles, finished oils and the safety risks of product quality are eliminated. Special equipment is subject to “security clearances” and special repair and repair operations such as cranes, elevators and large recreational facilities are carried out to ensure security and order in the area of special equipment。
The year 2026 was a critical year for the construction of modern cities in the new zone. It will keep the annual theme “improving the quality of consumption” in focus and continuously optimize the market environment. One is to deepen consumer knowledge and enhance the capacity of all to defend their rights. A joint multi-sectoral “five progress” in the area of consumer protection laws and regulations is aimed at improving the capacity of consumers to defend their rights in accordance with the law and at directing business owners to operate in good faith. The second is to upgrade the dispute resolution system to secure quality consumption. Further expansion of the coverage of the consumer defence service and the development of a number of male consumer protection service poles; continuous improvement of the system of ungrounded return of goods on the line, deepening of the development of the odr enterprise and the establishment of a people's mediation mechanism to promote more efficient and easy resolution of consumer disputes. The third is to focus on improving the quality of consumption and enabling new zones to develop. In-depth consumption commitment activities have been developed, and a number of consumption advocacy demonstration enterprises have been trained to promote the integration of consumption regulation with new areas of defunct services, the development of cultural brigades, and business upgrading, in order to attract more defunct populations and business owners in high-quality consumption environments。
