Ms. Song called the han feng hotline 688888 to report that she had purchased the audi a4 car last year at the audi 4s store in xuzhou, and that the same failure occurred twice in more than 10 months, particularly for the second time, and that there was a risk of a tailing accident. She was informed that in september of this year the plant had in place software to upgrade the vehicle-mounted system that would eliminate the malfunction, but had not been notified of the 4s store. Ms. Song's request for a change of car was rejected by the 4s store。
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The new audi had the same failure twice
Ms. Song explained that in december of last year she had bought the audi a4 car at the audi 4s store in xuzhou, near the two hills. Two similar failures have occurred since the purchase of the vehicles. For the first time, on the morning of 3 january, when she was driving through the vicinity of xuzhou engineering college, the car dashboard suddenly showed "system failure, please stop safely" and then the car went out of fire. "i was on the fast track, and i moved the car again."
On the night of 18 october, when ms. Song was driving through the second rim north road, the same malfunction occurred again. “the sedan suddenly stopped in the fast lane, and it was fortunate that i had restarted it, like the first time, after the taxi in the back made an emergency retreat.”
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4s store did not notify the troubleshooter vehicle upgrade software
Ms. Song said that she had driven to the 4s after the first malfunction. At that time, the technicians advised that the system could have been self-protected because the energy-saving model of the car had been activated and because of the cold. The technicians subsequently eliminated the failure code using computers。
“none of the following months later, the sedan again suffered from the same malfunction. The accident occurred on a road in the city, when the car shut down, and in the event of a failure on the highway, the possibility of tailing was extremely high, endangering the safety of the driver.” ms. Song said that she was still afraid。
Following the second failure, ms. Song again drove the vehicle to shop 4s for overhaul, with the detection code being mechanical failure of the generator and non-starting of the engine. According to the maintenance staff at 4s, this is a description of the failure code and, in practice, the engine and generator of the car are fine。
“the day after the repair of the car, the head of maintenance of the 4s shop, in a chat with my tweets, asked me about the date of purchase of the car, and then told me that the factory had in place a vehicle-mounted software to address the problem, which could be upgraded at the 4s store.”
When ms. Song learned of this, she questioned: “this upgrade of the factory's system was made before the second failure of my car. Wouldn't it be possible to avoid a second failure if my car were upgraded earlier? Why didn't you call me earlier? That means they're not doing the after-sales service."
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The owner of the car asked to return the car
Ms. Song argued that the audi car, which was in the condition of quality assurance, had failed twice and that the notification obligation had not been fulfilled on the side of the 4s shop, and that a request to return the car had been made to the side of the 4s store, which had refused it。
The journalist then joined ms. Song in the 4s store. The manager of the shop explained that ms. Song's audi car had failed for the first time, that tests had not revealed engine problems and that it was suspected that it had been the cause of the energy-saving model and the cold, causing software failure, and that feedback had been given to the manufacturer. The failure of ms. Song's sedan was an occasional failure, which could be resolved by the software upgrade package available online for plant officers. Ms. Song was not informed in a timely manner that she had been negligent in her work at 4s and could apologize to ms. Song。
The plant's system upgrade software is designed for multiple models produced over time, some of which are notified by the manufacturer, or by the owner of the vehicle driving into the shop, and the system automatically displays a notice upgrade. Ms. Song has not driven to the shop since august, so the system has not been detected. Ms. Song's request to return the vehicle was rejected because it did not meet the condition for three packs. Ms. Song's sedan software could be upgraded and the matter could be resolved in consultation with her. If the software upgrade is followed by a similar failure four times, the 4s store is returned。
Ms. Song said
She was not satisfied with the solution offered by 4s
(c) consider alternative ways to defend their rights。
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Counsel: can't solve the problem if it's repaired
Replaceable or returned goods
In the opinion of zhang yulong zhang, a lawyer at jiang sudiyi, the seller should be responsible for the replacement or return of the goods if the consumer chooses to replace or return the goods if, during the three packages of the home-based car products, two repairs have been performed cumulatively due to serious security malfunctions, serious security malfunctions have not been eliminated or new serious security malfunctions have occurred。
In this case, the seller should be responsible for the replacement or return of the goods if the repair is still unsolved because of the severe security failure of the audi sedan。
