The latest action in the year began in kyoto, aiming at improvements in user experience。
On 22 february, the u. S. Public newspaper “kyoto blackboard” issued a public announcement announcing that kyoto would launch a “free door-to-door exchange” service at its own expense, and that all goods marked for “free door-to-door exchange” would be free of charge, regardless of size, weight or quantity, and that users would be free of any freight charges. At the same time, the service will be actively promoted in third-party businesses, with over 90 per cent of third-party businesses expected to be covered in the coming year。
The tegen kyodong blackboard
When it comes to “free door-to-door exchange”, people close to the project have revealed to the network of observers that “this is a bit complicated, it was previously available to members, it was partly available to ordinary users, and the volume of goods was relatively small and it was not marked. It is now a one-size-fits-all, and all marked goods are free to return and exchange.”
"most of kyoto's silos now have this label."
According to the information on the website, prior to that, the “free return and exchange” for kyoto users had been mainly targeted at the membership groups. The kyoto website shows that plus regular members and probationary members are entitled to free home-to-door pick-up services, which are available to users who purchase their own or third-party commercial goods in the town of kyoto. However, the next period of validity for plus members is required。
As a result of this upgrade, the kyoto “free exit” service will benefit many more people。
A screenshot of kyoto website
The network of observers noted that in the afternoon of 22, many kyoto home-grown products pages had appeared with the “free exit” label. We entered a massage chair shop as a consumer, with a product of 118 x 76 x 108 centimetres and a net weight of 65. 55 kg. Asked whether non-plus members were entitled to the service, staff indicated that it was “unjustified” and would be provided by kyoto logistics。
"you'll only have to pay $50 for the pick-up, and we'll pay for the other hundreds." the staff member explained that the “pick-up fee” was only the cost of the courier service and that “the cost of freight for others was borne by the user”. The staff member indicated that, as a rule, massage chairs were heavy and very large, and the shipping costs tended to take 600 or 700 steps。
Kyodong's own shop
By way of comparison, around massage chairs, the network of observers entered a three-way shop in kyoto to find a similar commodity without a “free door-to-door” label. When asked to return the goods, the store staff said that “you will bear the cost of the non-quality refund, and the freight insurance will pay you around $60-100”
However, according to kyoto's plan, the “free exit” service will gradually cover a large number of three businesses in the coming year。
