On november 23, according to the u. S.-u. S. Central radio station, the chinese voice of china, consumers received two dozen orders over the last few days. It has been suggested that they are experiencing a problem of “repatriation” which is not the reluctance of the merchants to return, but rather the need to refund a number of unsuited large items, which are expensive and even more expensive than the goods themselves. In addition, many consumers find that the “freight risk” they purchase does not cover all freight costs. Who is responsible for the cost of returning the large items purchased online
Remittances of large goods purchased online are subject to high-price freight charges
Hundreds less, thousands more
Recently, in beijing, there was a massive cooling down, with mr. Bao, who lived in the dynasty-yang district, buying an electric heating unit for his girlfriend's home, spending more than 2,000 dollars free of freight charges and providing freight insurance。
Mr. Baugh: since the next order, i've heard that the girlfriend's father has paid the heating fee and that the electric heating should not be used, i've been thinking of applying for a refund. When the heater was delivered, it was not possible to pull the delivery back in this kind of logistics in transit, and i didn't care about it, thinking that there was freight risk。
When the heater arrived, mr. Bau contacted the merchants to negotiate the return. The vendor indicated that, where the goods did not affect the secondary sale, there was no reason to return the goods, but because the product itself had no quality problems, the cost of freight for the return would have to be borne by the buyer. Mr. Bau responded favourably, but he did not realize that freight insurance did not fully cover freight costs and that less than one tenth of the amount was reimbursed。
Mr. Baugh: this freight insurance is only the first one-kilogram of $12, and it cost $143. The freight risk is the same as the non-purchase, but it's a bit of a drag。
Like mr. Bo, ms. Liaoning has experienced a problem with the return of large items, but the difference is that this time she was the one who miscarried the colour of the goods when the merchant shipped them, not the buyer。
Ms. Zhou: i bought a four-storey cash container at double eleven, and it was only after i received the goods that i discovered that the seller had sent the wrong color, and that the white result was black. When i spoke to the seller, he said 30 bucks. In fact, i think it's the same color in general, but black isn't really pretty, i can't accept it, and it's not very co-ordinated, so i'm asking for white。
Following consultations with the merchants, the merchants expressed their willingness to bear the freight costs and hoped that she would find a relatively cheap delivery. Subsequently, ms. Xian successfully returned the goods for exchange and received a new container. Ms. Zhou said that the freight costs may be more expensive than the goods themselves. “the cabinet itself cost only about $100, but it was not easy for the merchants to bear the freight costs three times.”
Services: refund of freight charges is implemented “who bears the blame”
Freight insurance will cover only one kilo of freight
What is the coverage of freight insurance? How exactly should the issue of freight charges for the purchase of returned goods on the platform network be determined? A reporter from the chinese voice of china in taiwan called for a customer service call for treasures, which told journalists that the cost of returning the goods for exchange was based on the principle of “who is fault-free” and that freight insurance would cover only one kilogram。
The platform explained that the “freight risk reimbursement rate” is the standard for passenger service: freight insurance can only be covered by a maximum of one kilogram, and the issue of freight charges is based on the principle of “who is wrong and who is responsible”, which is the burden of the merchant if the freight costs resulting from the refund are due to a commodity or commercial cause; if it is due to the buyer's reasons such as seven days of unjustified return, multiple auctions, mistakings, want of non-refund, etc., it is usually the cost of home-based transportation。
Counsel: fair and reasonable
Before consumption, look carefully at the description of the commodity and avoid impulsive consumption
Journalists' investigations have found that electrical platforms such as skycats, poachers, kyotung, mong-do and microshops provide a “freight risk” function and that the return of goods is handled in accordance with the principle of “who bears the blame”. Yue sung, senior partner of the law firm in beijing, considered this principle fair and reasonable。
Multiple platforms indicate that the refund of freight costs is based on the principle of “who is fault-free”
Yue yishan: whether it's bought without wanting it or if it's bought with the feeling that it's big or small, it's the result of some fault on the part of the consumer during the internet purchase. It would clearly be unfair to leave the cost of the return to the merchants. In accordance with the law of the people's republic of china on the protection of consumers ' rights and interests, the freight charge for the unprovoked return of goods for seven days is borne by the consumer. This is also possible if the parties have been consulted, or if the parties have agreed in advance that the business should take charge. From a fair, reasonable and legal point of view, it should be who was wrong to bear the freight。
On the issue of the high cost of returning large commodities and the difficulty of covering freight costs, yue yishan said that there was a cooperative courier company for both the general platform and the merchant, that the courier was relatively cheap, that consumers could communicate with the platform vendor at the time of the return, and that the platform vendor could be consulted to make the order。
Yue zhenshan: the cost of returning the goods to consumers may be higher, but it may be lower if the delivery is arranged through a commercial or platform. Businesses, platforms, etc. Can help with couriers or express deliverys, but the cost is borne by consumers, a point that can actually be considered。
Yuo san suggested that consumers should look closely at commodity descriptions before purchasing commodities and avoid impulsive consumption。
Yue yishan: before buying a commodity, be careful, read the description of the commodity and see if it is the commodity you want. Consumers have a duty of care and care, whether large or small, valuable or cheap。
China voice of central radio
