In february this year, mr. Zhang paid over $160,000 to buy a 2016 asak5 car, and on november 21st, the skylight burst on the road. After the incident, mr. Zhang contacted shop 4s and was informed that mr. Zhang had not been able to provide relevant evidence that the vehicle had occurred in the skylight on its way, as a result of self-explosion rather than external force, and that it had not been possible to replace it for free. At the same time, 4s shop staff indicated that there were no quality problems with skylights。
“that day, i used a warm wind when i was driving, and the cold-heated transformation of the skylight glass caused the explosion, which i think was the main reason.” mr. Zhang said。
Mr. Zhang's car broke through the skylight
Owner: sedan en route
Yesterday, mr. Zhang's car was seen by all media journalists in the morning newspaper of inner mongolia. According to mr. Zhang, in february of this year he bought this 2016 k5 and has now travelled 10,000 kilometres, a “new car”。
“at about 1700 hours on 21st, i drove to the middle of the cloud and near the south two collar, and suddenly heard a bang, thought it was a flat or something, and stopped to check. After getting out of the car, it was the panorama that blew itself up and broke a hole.” mr. Zhang stated that he had contacted the insurance company immediately and that the other party had indicated that it could only reimburse 70 per cent on site. He then contacted the 4s shop because of doubts about the quality of the windows。
It is understood that after mr. Zhang arrived at 4s on the same day at about 1800 hours, the sellers claimed it was too dark, presumably due to external force. Mr. Zhang claimed that he was in the middle of the road at the time of the incident and that no objects had fallen over it. On 22 january, mr. Zhang returned to 4s, where he was asked to take photographs of the bursting skylight and to report it to the factory。
On the third day after the incident, mr. Zhang was informed that the 4s shop had been in communication with the factory and that the breach of the skylight had been caused by external force and was not compensable。
Post-sale staff at 4s: will communicate with the manufacturer if it can provide evidence
Yesterday morning, journalists contacted jodong, a consultant for after-sales services at dattiya automobile sales limited in inner mongolia, who stated that it was not natural to break through the skylight, that they had taken photographs to take evidence and that the factory had responded that it might have been caused by improper or artificial external force。
“in general, a burst of steel-coated glass may be a total rupture, with few holes. Mr. Zhang's situation may be the first in which the new k-5 window breaks. We cannot replace it free of charge, and, given the specificities, we can only make an overall discount for repairs. But if the consumer can provide a video image that indicates that the vehicle skylight was broken while travelling, we will further communicate with the factory.” jodong said。
According to jodong, mr. Zhang has another way of defending his rights by seeking a third-party identification body to identify the broken skylight and see what the cause of the damage was。
In the view of counsel, the law firm of wen-sein, inner mongolia, hmong-sing, can conduct a relevant assessment as to whether it is due to external force or human factors. First, consumers need to see whether the skylights are within the quality warranty period, during which 4s stores and manufacturers have the right to replace them if the skylights burst as a result of weather events. If the counterparty believes that it was caused by human or external force, the counterparty produces the corresponding findings。
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