In a recent communication from the zhejiang provincial commission for the protection of the rights of the child (zhejiang province), it was stated that consumers had indicated that, when using the “foundable transport +” micro-mail public delivery, it had been discovered that the company had provided a fee-added service, called “sign confirmation”, at a cost of $1 for the purchase of the value-added service, which the recipient had to sign on the basis of a sign-off code sent by him or on his identity card, and that the consumer considered that the provision of the value-added service was in violation of his legitimate rights。
One time, the topic was on twitter, and over 300 million members of the network were discussing it, with a variety of opinions. In response, shun fung responded to the late-night reporter in sheep town that this value-added service is a current practice in the express delivery industry, that the choice of the service is entirely a consumer's choice and that it does not affect the proper delivery of the delivery。
Shun fung sent a letter for signature confirmation plus $1
What kind of service is this? The journalist personally experienced it。
Following the launch of the “slow-to-flow +” applet by a reporter at the sheep city evening, it was discovered that the “slow-to-flow success” page would appear after completing the receipt address. On that page, there are two additional tickable options for "signature confirmation" "just-in-time" and both additional options are followed by a $1 charge. When a “sign confirmation” is posted, the user is advised to check for a “signing receipt” or “six after the recipient's id”. After selecting this service, sunfeng will send six signers to the recipient's client via micro-mail or sms, and the sending link will require the recipient's client to present the signer to verify the identity information。
The reporter for the sunfung night report has consulted the official website of sunfeng, where the “signature recognition” service in the “value-added services” section is described as follows: “signature confirmation” means a value-added service that requires confirmation of the customer's information or requests that the recipient's client sign a receipt in person, and may provide a certificate of receipt to the customer in the event of a dispute between the recipient and the sender。
Sunfung response: no fees will be charged to the addressee
In response, shun fong responded that this value-added service is a common practice in the express delivery industry, that the choice of the service by the user does not affect the regular delivery of the delivery of the delivery of the delivery, that it is usually made only when the sender has special needs and that the choice requires payment by the sender and that no fee is charged to the addressee。
It was explained that: “this password-ticketing service first originated in the special needs of jewellery, 3c electronics and luxury goods-type customers who, in addition to regular delivery signatures, would like to be able to provide value-added services at the time of delivery to verify six password messages or receipt id numbers to ensure that the dispatch is signed by the recipient designated by the customer and avoids misdirected or settled transactions
For example, in the case of short copies sent by luxury customers, it is often encountered that the incoming customer indicates to the courier that he is on a field trip, that the letter or request is sent to a colleague at the front desk, that, in the event of an accident, the recipient client may not be able to accurately recall the commissioning process or whether it has been commissioned, and that the password for the receipt must be forwarded by the recipient client to the client for delivery, thus effectively avoiding such a dispute scenario. It was further explained that this value-added service is now common practice in the express delivery industry。
The board, the courier expert, all said something different
According to the zhejiang provincial protection commission, the value-added service “signing recognition” introduced by the fast transport is a statutory obligation of the express delivery company. The unauthorized separation of “sign confirmation” from the content of the statutory services to which it belongs is suspected that the introduction of the value-added service at the speed of the shipment is prejudicial to the legitimate rights and interests of consumers; it can easily lead consumers to assume that if the service is not selected, the “sign confirmation” service may not be provided at the speed of the shipment and is suspected of misleading consumers。
And the related topic of microblogging, “positive response confirmation plus $1”, has led to a wide range of online debate. We've got people on the web who say, "no problem. The default is not ticking, the price is ticking." but there are also netizens who think that the service is an implicit mark-up: “is it not the express delivery industry's responsibility to sign up and the express delivery company's own obligation? Why charge for it?”
Zhao xiaomin, a specialist in the express delivery industry, stated to the journalist for the evening of sheep city that the service was strictly a mutual recognition of information by the sender to ensure the safe delivery of valuables, that the recipient and the sender confirmed the same, that it was a customized service, and that it had nothing to do with the increase。
Zhao xiaomin further explained that: “first, the service is intended for the sender and is free to choose whether or not to tick; secondly, the service is generally prepared for high-value items such as jewellery watches, similar to the express delivery pricing function, which does not affect ordinary customers; and thirdly, the service is a common option in the international courier industry and is a customised service to secure safe delivery. Taken together, this is not a markup. More is custom service.”
However, the view was also expressed that the words “confirmation of receipt” were prone to misunderstanding and that there was a high risk that users would mistakenly assume that they would not provide face-to-face signing services without ticking, and it was suggested that the name should be changed. (more news, please focus on the sheep town pie. Ycwb. Com)
