On 12 december, shun fung ran for a dollar for a “sign confirmation”. What's going on
Zhejiang commission for the protection of the rights of the child: suspected of being in a position to pay a fee
In a recent communication from the zhejiang provincial commission for the protection of the rights of the child (zhejiang province), it was stated that consumers had indicated that, when using the “foundable transport +” micro-mail public delivery, it had been discovered that the company had provided a fee-added service, called “sign confirmation”, at a cost of $1 for the purchase of the value-added service, which the recipient had to sign on the basis of a sign-off code sent by him or on his identity card, and that the consumer considered that the provision of the value-added service was in violation of his legitimate rights。
There is a “sign-off recognition” option for value-added services at one dollar。
According to the zhejiang provincial commission for the protection of the rights of the child (zhejiang province), the value-added service “sign confirmation” introduced by the fast-track transport is indeed a statutory obligation of the express delivery company. The unauthorized separation of “sign confirmation” from the content of the statutory services to which it belongs is suspected that the introduction of the value-added service at the speed of the shipment is prejudicial to the legitimate rights and interests of consumers; it can easily lead consumers to assume that if the service is not selected, the “sign confirmation” service may not be provided at the speed of the shipment and is suspected of misleading consumers。
A number of netizens also indicated in the comment area that couriers should be sent to the door or placed in express containers with their consent, without additional charges. What's going on with the "sign-off recognition" of value-added services? If you don't spend this dollar, you won't deliver it
Response: value-added services, without prejudice to normal delivery
On 12 december, sunfeng responded to sino-new network journalists that this value-added service was a common practice in the express delivery industry, that the choice of the service by the user did not affect the regular delivery of the delivery of the delivery, and that normally only when the sender had special needs, it would not charge the addressee。
It was explained that: “this password-ticketing service first originated in the special needs of jewellery, 3c electronics and luxury goods-type customers who, in addition to regular delivery signatures, would like to be able to provide value-added services at the time of delivery to verify six password messages or receipt id numbers to ensure that the dispatch is signed by the recipient designated by the customer and avoids misdirected or settled transactions
For example, in the case of short copies sent by luxury customers, it is often encountered that the incoming customer indicates to the courier that he is on a field trip, that the letter or request is sent to a colleague at the front desk, that, in the event of an accident, the recipient client may not be able to accurately recall the commissioning process or whether it has been commissioned, and that the password for the receipt must be forwarded by the recipient client to the client for delivery, thus effectively avoiding such a dispute scenario。
The express courier is busy with delivery. Ye autumn
Express expert: custom services are not added
Some consumers consider the service to be a hidden mark-up. According to zhao xiaomin, a courier expert, the service is an information mutual recognition between the senders to ensure the safe delivery of the valuables, ensuring that the recipients and the senders confirm that it is consistent, that it is a customized service and that it has nothing to do with the increase。
“first, the service is intended for the sender and is free to choose whether or not to tick; secondly, the service is generally prepared for high-value items such as jewellery watches, similar to the express delivery pricing function, which has no impact on ordinary customers; and thirdly, it is a common option in the international express delivery industry and is a customized service to secure safe delivery. Taken together, i don't think it's a mark-up."
Others noted that the name “signature confirmation” was misleading and that consumers mistakenly thought that they would not provide face-to-face signing services and suggested a name change。
What do you think about that
