As an old user of broadband for eight years, the previous days had just passed the contract renewal war, with a direct saving of $550 a year from the initial offer of $1299/year to the final $749 to the gg broadband + wifi6 router + 100 coupons! The pits and taunts that have passed through this period are all shared today, especially among older users who, like me, do not want to be the “bullhead” and who, after reading this article, will be less than 99 per cent of the bend when the contract is renewed。
For the first time, real data are available: the ministry of industry and communications ' quarterly statistical bulletin 2025 shows that older users account for over 85 per cent of the 630 million broadband users in the country, but less than 30 per cent of the benefits actually enjoyed. A lot of people come up with the idea of a one-time continuation of the app, which would cost 300-600 dollars more than the one-time offer, and it's not an example — my neighbor and i were in the same neighborhood and the same age as the internet, he spent 1199 dollars directly, and i spent 749 dollars, the same kilobranch, 450 dollars a year, enough to buy two boxes of milk powder
Indeed, according to the ministry's 2025 circular on further regulation of the market order for broadband access services, operators cannot “price discrimination” against older users, who are entitled to the same benefits as new users and even to additional internet age benefits. But the operator is just trying to get everyone to "fear trouble" and hide the benefits and wait for us to ask. Today i'm going to tell you the three-step money-saving method that i've been able to use, the six safe spots, the whole way to the ground, and if i don't play, i'm going to save it。
First, let's get this straight: what's wrong with the old user
Before you talk about saving your money, let's get this straight up. I made a table, which is the real price i looked at this renewal
Set type new user price (annual)
Connecting to gg broadband, $799, $1299, $500
Telebroadband, $849, $1199, $350
Move 500m broadband, $699, $999, $300, for three months
See? The same bandwidth, the same services, the price of new and old users can be halved! This is not even an internet-age benefit — like my eight-year internet age, depending on the publicly available internet-age feedback policy of the three major operators (which is based on the local operator's announcement), eight discounts for more than five years, with the addition of new user prices, can be reduced by several dozen more。
Even worse, some of the operating chambers of commerce automatically upgrade their food packages after your expiry, such as the 300m broadband that you used to use to transfer directly to 500m after your maturity, with the price rising from $899 to $199 and the united states of america's name, “free speed-up”, which in fact increases quietly. This was the case with my colleague, who only found the bill wrong the second month after the renewal, and tried to revert to the original package, saying, “it has come into effect, it cannot be changed” and that the only way to do so was to suffer from a mute。
Thus, broadband renewal must not be “landlined” and can save money only if it comes out, and it takes less than half an hour。
Ii. 3-step savings for older users: do so, 500 dollars a year (personal validation)
Step 1: prepare seven days in advance to map 3 "negotiating chips"
The centrepiece of the savings is “know one's own and know one's own,” talking to a guest without being prepared. I started preparing 10 days earlier, and i did three things:
Check your own set: open access to app, find my-broadband package, and write down key messages: current bandwidth (500m), maturity (25 january 2026), annual price ($899 last year), or non-binding (nil). This information is the basis for the negotiations, and you can disprove it with precision when the client's offer is high。
2. Minimum bid and new user price: this is the most critical step. I turn on the mobile, the telecommunications app, and then call the client service to ask the new users in the district for a discount: the new telecommunication users pay $849 to deliver 200 and the mobile telecommunication router 899 per year. The new user price of the operator — connecting the new user with $799 gigabytes to the wifi6 router — is then checked. Keep these price trails and sell them directly to the customer during the negotiations, which is your killer。
3. Count your own internet age benefits: don't ignore this! According to the public policy of the three main operators, the internet-age feedback rules are broadly (detailed by the local operator announcement): the age of the network is 90 per cent for three years, 80 per cent for five years and 10 years or more for free. I'm eight years old, and i get an eight-percent discount, which is a unique advantage for old users and must be offered。
Step two: finding the right channels + using the conversation technique, saving $500 a phone call
When these are ready, let's not wander around on the app, and make direct calls (mobile 10086, connection 10010, telecommunications 10,000) to run the merchants' passenger service, focusing on the switch to the “broadband renewal commissioner” or the “user retention department”, which has no privileges for the general service, and only these two sectors can board。
I'll tell you what i said then. Just follow it. Don't bend around
“hello, i'm an old user of your family for eight years, broadband expires on january 25th, currently 500m broadband, paid $899 last year. I've just checked your new user's ggbw 799 and sent wifi6 router. The telecommunications offer was $849 for 200. I'd like to renew my offer to match the benefits of the new users, plus an eight-year-old benefit (which is based on local policy), or i'll consider hand-held trans-nets."
There are three key techniques here, one of which is not possible:
• refrain from first offering their own psychological price, allowing the customer service to offer a discount and then obtain a competitive price reduction of $50-100
• mention must be made of the “carrying-over network”, in 2025 the ministry of industry and communications had achieved a no-threshold of the network, and the cost to operators of retaining older users was much lower than the cost to the new user, who would give up voluntarily in order not to let you go
• unequivocal refusal to bind and, under the telecommunications regulations, the operator is not obliged to bind value-added operations by simply saying, “don't bind mobile phone food packages, don't hold back consumption” and avoid being manipulated。
My customer service started with a 999 gigabytes set, and i said, "telecom is $849, and you have no advantage at that price," and he dropped to $899, and i took a further 80% off the internet, and i finally paid $749, as well as wifi6 routers and 100 coupons. The whole thing was 10 minutes, $550, faster than work
Step 3: 3 points before signing, avoiding “concessional contraction”
When you talk about prices and don't make urgent payments, you have to check these three details, otherwise it's very likely that you'll get the preferential "smelling":
Whether bandwidth is true or not: for example, gg broadband, confirmation of a down-rate of 1,000 mbps, up-line 50 mbps, and avoidance of “false gorgazone” (actually only 500 m). According to the ministry of industry and communications, broadband is required at a real rate of over 90 per cent of the contracted rate, so that the passenger service is required to indicate the rate in the order and subsequent speed detection does not meet the standards to protect it。
2. Whether there are hidden conditions: to clarify the duration of the contract (usually 1-2 years) and the amount of default money for early release; and whether there are binding operations, such as compulsory access to value-added services such as iptv, cloud dishes, etc. I specifically asked for “free and unsubstantiated consumption”, and the passenger service was indicated in the order。
Whether the gift is “real”: confirm the router's model (e. G. Chinese, miwifi6), and do not allow them to deliver the old wifi5 equipment; the billing ticket asks whether the rules of use can be set off against the cost of broadband, and when the account is due. These are to be indicated on the certificate of processing and avoid subsequent ripples。
Once the checks have been completed, the payment is made through the link provided by the passenger service, the maintenance of the order stoppage, the passenger service number, the proof of processing and, in case of subsequent problems, the evidence。
Three or six pit-scrambling points: step on one and the old user must remember
Before renewing my contract, i asked 10 friends around me, eight of them stepped on the pit and summarized the six most common “sets”, which you must avoid:
Pipe 1: directly point the app "one key renewal fee" and miss all the concessions
This is the easiest pit to step on! The operator's “one-key renewal fee” defaults the continuation fee at the original price and does not automatically match the old user discount and the age discount. My neighbours are convenient, ordered a one-time renewal fee, spent $199 on the gmb, spent 450 more than i did, and could not change after the renewal, but waited for the next year。
(c) pipe avoidance methods: firmly not to order a one-time renewal fee, first to talk to customers about concessions, then at a preferential rate。
Pipe 2: sold as a “breeding package”, which appears to be more expensive
In order to perform the service, the customer service is strongly recommended for a “broadband + mobile phone” integration package, such as “$129 per month, containing gnb + 3 mobile cards + iptv”, called “one-priced package”. But in fact, even if you don't use it, you'll have to charge $129 a month, $1548 a year, which is $791 more than a single gigabytes 749 plus eight
Pipe avoidance methods: under the telecommunications regulations, there is an express refusal to bind and to say “pure broadband packages”; if there is a genuine need for a mobile phone set, separate prices are accounted for to ensure that the total cost is lower than the combined package。
Pipe 3: "free speed up" to "feed up" and "invisible prices"
Some of the operating chambers of commerce said that they “bid you free of charge” but requested a “broadband acceleration package” of $20-30 per month, or tied to video members, with an additional $240-360 a year。
Methods of pit avoidance: remember the provisions of the ministry of industry and communications that have been in force since june 2025: the 300m and more meals for older users, which lasts for one year, can be raised free of charge, free of charge and free of binding and additional fees. When the charges are raised, they are refused and can not be appealed。
Pipe 4: ignore the “web-age benefits”, waste of exclusive rights
Many older users do not know that the age of the internet is discountable and are paid directly for continuation. My best friend, five years of internet age, never mentioned, spent $999, and later learned that he would get an eight-percent discount (which is based on the local operator's announcement), saved $200 less, and regretted it。
(c) the method of avoiding pits: you are entitled to the benefit of confirming the age of the net at the app or the passenger service。
Pipe 5: the gift is “filled in second place” and only when it's found to be bad. Products
In the case of preferential services, routers, roof boxes are delivered, but the old model (wifi5 router, slow speed, poor signal) is actually delivered, or there are restrictions on the use of telephone vouchers (only for value-added operations and not for broadband)。
Pipe avoidance methods: prior confirmation of gift type and rules of use, e. G. Requiring “wawa to be a wifi6 router”, “direct offset of broadband charges” on billing vouchers, to avoid subsequent ripples。
Pipe 6: failure to look at the “contract period”, early release to pay default money
Some of the preferential packages have a 12-year contractual period, with early terminations requiring default payments (usually 30 per cent of the remaining monthly costs). My colleague moved to change the operator and was told to pay 500 more than the default money, which he could only use with his head。
Pipe avoidance methods: when negotiating, the term of the contract is clearly clear, preference is given to a “one-year short contract” or “no contract” package; if a long contract has to be signed, the amount of the breach must be recognized and passivity avoided。
Iv. Additional benefits 2026: these policies do not miss, save another one
In addition to the above-mentioned techniques, there were several new policies and benefits in 2026, which older users must know:
1. Exclusive benefits for special groups: in accordance with the operator's public policy, special groups such as the elderly, the disabled, etc., have been provided with exclusive, low-cost food packages in the name of the elderly, saving about $400 a year (which is based on the local operator's announcement). If there are elderly people in the family, they can do it with their id cards。
Community-specific food packages are cheaper: many small-area properties and operators work together to introduce “coast-specific food packages” at prices around 30 per cent below the market price. I've got a special twig set in my neighborhood, which pays $699 a year, which is $100 lower than the public price. You can ask the property or the board。
3. Installation debugging fees are free of charge and are not subject to arbitrary charges: under industry regulation 2025, conventional broadband installation is already free of charge, and only new small areas, remote areas or special equipment are installed, with an adjustment fee not exceeding $100, which must be clearly stated in the contract. If the installation personnel charge an additional fee for “wire modification” “equipment upgrade”, they directly refuse and complain。
4. Lack of internet speed can be subject to reimbursement: the ministry of industry and communications has stipulated that broadband must actually speed up to more than 90 per cent of the contracting rate and that failure to do so is a violation. Within 24 hours of doing so, both the operator's official speed measurement tool and third-party tools (e. G., spedtest) are used to maintain a screenshot. If the speed limit is not met, the operator may first complain to the operator, then to the ministry of industry and communications, and then to the ministry of industry and communications, but may not be able to do so。
V. Rights-based channels: tolerance in case of problems, these channels are overused
If there is a strong attitude on the part of the customers when negotiating prices, or if there are problems with excessive fees, placing of roads, etc., do not let up, these avenues of advocacy work:
1. Operator's headquarters complaints: mobile 10080, connection 10015, telecommunications 1005, which are service surveillance telephones, which reach the headquarters directly after the complaint and are more useful than normal passenger service
The ministry of industry and communications complains that, in accordance with the official procedure, complaints are lodged with the operator and then registered on the ministry's telecommunication users' complaints centre, where evidence is submitted (interceptions, audio recordings, proofs), followed up by a dedicated person for two to three days, with a success rate exceeding 90 per cent
3. Consumer association complaints: call 12315, or through 12315, which are suitable for cases of fraud, irregular charges, etc。
When i was negotiating the offer, the client was reluctant to give in the beginning, and i said, “if i can't match the offer, i'll file a complaint with the ministry of industry and communications” and he immediately said, “help you apply for special privileges” and gave the discount in less than five minutes. So it's up to you to defend your rights. The operator is afraid of you。
Let's just say one last thing
Broadband renewal is really not a “one-size-fits-all” continuation cost, and old users have enough room to negotiate. The key is to be proactive and to find the right way. I spent less than half an hour, saving $550, on fruit and snacks
Many operators now hide their concessions and wait for us to ask for them, and if you do not fight, you will be the only one to be a “bullhead”。
