When the broadband comes to an end, many people will be able to use the “one-key renewal fee” of the ap operator to save their lives. But it's a simple operation. Someone spends almost $600 a year. In fact, the operator does not give advantages to the old user, but the benefits are never offered on their own. Today, using the big words, the cost-saving techniques of broadband renewal and the pit-shields are all practical details that make it possible to get to the ground, so as not to waste money。
I. Why is the old user's continuation cost more than the new user
Many old users have the suspicion that they have spent several years on broadband and that the price of renewal is twice as high as the new user's setup, which is actually the operator's “set” — the new user has a new subsidy, the price is low, and the old user will continue at the original price if he does not take the initiative。
The profit logic of the operator is simple: old users are mostly troubled and do not easily change operators, so defaulting on the introduction of high-priced packages to old users, while new users are competitive and must be attracted at low prices. The data show that after more than 70 per cent of old users continue to pay, the price of the package is 30-50 per cent higher than that of new users, and it is common to spend hundreds more each year。
Ii. Three steps for old user renewal, with an easy 500 per year
In order to get the same discount as the new user, instead of changing the operator, these three steps will make the client offer to reduce the price:
Step one: find out what the food and market prices are and do your homework
Before reaching out to the operator, check out the food packages and the market, so as not to be fooled by the customer service:
Check your own food package: open the operator app (mobile hand-held, mobile phone, telecommunications office) and check the current cost, bandwidth, contractual period of broadband in “my meal” and record the monthly/annual costs
Checking for new user packages: how much is a year for new broadband subscribers, such as 1,000 m broadband subscribers, on the “broadband processing” panel of the operator or official network, to see the price of broadband packages for new local users, focusing on the same food packages as their own bandwidth
3. Other operators ' prices: by the way, the broadband packages of mobile, connected and telecommunications can be used as leverage in negotiations, even without changing operators。
For example, you're currently spending $960 a year on 1,000-m broadband, and new users are just $480, which is the core of your negotiations。
Step 2: telephone calls for customer service with a clear requirement for “concessional treatment for new users”
It is the most critical step to be able to contact the operator's customer service by preparing the homework, and to be direct and firm:
1. Telephone: 10086, 10010, telecommunication 10,000, hand-held passenger service
Note: to put it straight: “my broadband is about to expire, and i'll take the discount as an old user if i see your new user 1,000m broadband 480 a year, or else i'll consider changing the operator”
The client service should be removed: if the client says that “old users cannot benefit from the new user discount”, he emphasizes that “the operator next door calls me and says that 1,000 m broadband is only $400 a year, and if you don't, i'll switch over”。
The customer service has some preferential privileges, and when you're going to switch the net, you'll probably be free to match the food package price for the new user。
Step 3: request for “renewal of contract without promotion” and refuse to bind consumption
Even if the client offers a concession, do not take it lightly, and make it clear that “renewal of the contract does not promote or bind other business”:
1. Confirmation of the content of the package: to allow the passenger service to give a clear indication of the preferential course bandwidth, fees, duration of the contract, to ensure consistency with the new user, without hidden restrictions
Refusal to bind: the customer service may recommend a “broadband + cell number + television” integration package, saying “better cost”, if you do not need mobile phone and television services, refuse directly and insist on a purely broadband package
3. Preservation of vouchers: allowing the client service to send you information on the preferential package in the form of a text message to avoid subsequent cost changes。
With these three steps, the vast majority of older users receive a preferential price for new users, saving at least $500 a year。
Iii. Six pits where broadband maintenance costs have to be avoided
In addition to not actively seeking concessions, many users have stepped on the operator's “hidden pit” during the renewal process, resulting in additional costs, which must be avoided:
Pipe i: autorenewal of one key, default renewal at high price
The " automatic renewal" function of the operator's "one-key renewal fee " in the app will default on the deduction of costs at the original price and will not automatically match older users even if they have a preferential activity. Pipe avoidance methods: early closure of the automatic renewal function, active contact with the customer service prior to the expiration of broadband, and manual renewal。
Pipe ii: “free-of-charge uplift bandwidth”, with increased cost
The customer service often said that “to upgrade your broadband from 500 m to 1,000 m free of charge, at an additional cost of $10 a month”, which seems to be a good thing, is a disguised cost increase. Pipe avoidance methods: to refuse upgrades directly if the current bandwidth is sufficient (e. G. 500m to meet home access requirements); to require “upgrading bandwidth at no cost” if higher bandwidth is actually required。
Pipe three: tie value-added services, quietly withholding fees
After renewal fees, operators may quietly open up value-added services such as “television members” “twistle storage” at a monthly deduction of $5-20, often without the knowledge of users. Pipe avoidance method: enter the operator app after renewal, check in on “scheduled operations” and close all non-essential value-added services。
Tunnel four: "no price drops during the term of the contract," it's a trick
The service will say, “you are currently not entitled to a new user discount during the contract period”, but in practice, as long as you have made it clear that you want to switch to the internet, the chamber of commerce will, on an exceptional basis, reduce the price to users during the contract period. Pipe avoidance methods: to insist on their own claims and to request the transfer of the “broadband renewal commissioner” or the “complaint department” if the services are still refused。
Cat five: gifts given, consumption bound
The operating chambers of commerce stated that “renewal fees are paid for routers and meals for one year”, but that these gifts often require a contractual period of two to three years, which cannot be accessed in the middle of the journey, or compensation for breach of contract. Pipe avoidance methods: if you do not want to be tied for a long period of time, you will simply refuse the gift at a mere fee。
Pipe six: re-inventory fee for the sub-linear office. High
Many users are accustomed to renewing fees at the below-line office, which usually has higher food packages than on-line and is easily recommended for bundling. Pipe avoidance methods: priority is given to negotiation of concessions through online passenger service and renewal on-line, without running the office。
Iv. Special circumstances: how can older users be more economical
In addition to conventional renewal techniques, there are two special circumstances in which older users can use them to make costs more affordable:
Scenario 1: multiple operators covered, reconnectable prices
If your neighborhood has broadband coverage from three operators, namely, mobile, connected, telecommunications, you can have the lowest-priced operator. The re-routing process is simple: contact the original operator to write off the broadband before opening the account with the new operator, and most cities support free migration without rewiring。
Scenario ii: multi-family internet access, more cost-effective choice of integration package
If you and your family need a cell phone number, you can choose a "broadband + multiple cell phone numbers" integration package, like "1,000 m broadband + 3 cell phones + unlimited traffic" of $600 a year, which is more cost-effective than a single broadband and cell phone number. However, care must be taken to choose a formal integration package and avoid being tied to unnecessary business。
V: wideband continuation fee, no slacking, no rushing for talent money
Broadband renewal, which appears to be minor, saves hundreds of dollars a year. The key is not to be lazy, “one-time renewal”, but to actively engage operators to negotiate concessions. Bearing in mind the three cores of “interviewing, talking about preferences, refusing to bind”, and avoiding six more common pits, older users enjoy the same low-cost packages as new users。
The operator's preferences never come to the door on their own initiative, and only if they have the skills and determination to demand them can they not spend their money. It is hoped that this piece will save you money in the time of broadband renewal and avoid the hidden routines。
