In the business system, the order system is a core module, with the order recording business documents for transaction information and ensuring the integrity and traceability of the transaction chain. There is also a need to consider changes and compatibility based on the company's business performance. This paper is based primarily on individual responsibility for the project and summarizes the factors and modules to be considered in the design of the order。
01 order information architecture
Based on the electrical business, the abstract underlying order information structure is as follows:
02 order status
Definition: to adapt to organizational division of labour, transactional business processes can be broken down into several controllable links
The following flowchart for users is as follows:
(1) conducting a security check during the order process, primarily to detect whether the user is on a blacklist, whether the user is properly buying, etc., and to terminate the order when irregularities are detected
(2) access to commodity information from commodity centres (sku, specifications, prices, etc.)
(3) obtaining information from marketing centres on the promotion of orders (bonds, promotions) to determine whether preferential conditions are met and to calculate the amount of the concession。
(4) obtaining membership interests in member centres, such as platform credits, discount terms for coupons, etc。
(5) inspection of sales level stocks at the movement control centre and locking of regional stocks in accordance with the movement control rules。
(6) dismantling orders into several sub-orders under the billing rules (business, warehouse, type of order, etc.), calculation of freight charges based on freight templates, calculation of amounts due (actual payments) based on commodity amounts, freight charges, preferential amounts, etc。
2. 1 orders in progress 2. 2 post-sale 03 order breaking rules
(b) dismantling orders into multiple shipping orders for subsequent operations, in accordance with certain rules
04 order flow 4. 1 order reverse process
Definitions: in order to address the business processes of refunds that occur in the order process, in the state of front-end orders, it is possible to trigger the reverse of the order and the reverse process is handled differently by different nodes。
(1) outstanding cancellation orders
Note: two cases of cancellation of outstanding orders
Users initiate cancellation: the system automatically cancels when the order status changes
Under the status of the obligation order, the cancellation of the order is not subject to client review, and the flow chart is as follows:
(2) cancellation of orders pending shipment
Note: when an order is cancelled in the form of a pending order, it should be processed at the nodal point at the time of the order, since the order may have been delivered to wms after payment has been made, or even delivered, and the condition is not updated in a timely manner. In order to avoid any loss of payment for the goods, the order should be suspended from the warehouse and the order should be sent to the warehouse at the dispatch centre。
If they have not yet been delivered to the warehouse, they are stopped; if they have been transferred to the warehouse, they are stopped at the wms centre and the successful interception is suspended。
If the suspension fails, the request for cancellation of the order is refused and the “order has been deposited”
If the suspension is successful and the request for cancellation is passed, the order is entered into the refund process and the dispatch centre is informed that the order is cancelled. Wms orders enter the back-to-back process。
(3) successful return of goods pending receipt/transaction
Note: users are required to undergo client review after submitting a return request. The review is then returned to the status quo ante, and the review is followed by the return process and the user is informed of the return address and receipt information. The system generates returns to the warehouse, which are refunded when the warehouse is received。
Focus: the issue of full return of returned goods still needs to be considered in the state of receipt. When sku fully retreats, the original order suspends the transaction closure. When a partial return occurs in the order, the original order remains in the same state and remains open for receipt or successful trading, while a part of the return generates a trading after-sale order. The remainder of the unrepatriated goods remained open for sale。
Summary
Orders are used to view consumers and demonstrate the trade chain and transaction settlement
When new business types are added, new types of orders are required to match the expansion of business if the order process is not consistent with the original
In the reverse order processing process, consideration needs to be given to business audit and financial compliance, and in order to ensure the authenticity and traceability of financial data (which is related to accounting data processing principles, either accounting or financial peers, specifically) cannot be modified directly in the original order status, so this should be borne in mind when designing the reverse order process。
