After-sale services for automobiles typically include product introductions, simplification, car lifts and other services. After-sale services are broadly defined as all technical services provided to customers by the marketing sector and the management of the services of the marketing sector itself. I. Sales service sales services are broadly defined as the various non-technical services that customers may perform when they choose to purchase automobile products. This will typically include: 1 product description: promotion of products to clients, recommendation of suitable products, and help clients select products. Simplified procedures: i. E. Informing clients of bank accounts, rapid identification and processing of financial transactions, related documents, etc. 3 car lifts and other services: services such as lifting cars and handling them, helping customers to move out of the garage; facilitating the initial use of users (e. G., fueling, temporary car licences, guidance to users on vehicle inspections, procurement of technical information, items of loss, lubricants, cooling fluids, car cosmetology and other accessories) and other essential living services needed by users (e. G., accommodation and accommodation). Sales services are mostly performed by sales service providers and receptionists rather than by technical service providers. Technical services for post-sale services may be performed prior to sale (e. G. Vehicle refurbishment, testing) or in the course of sale (e. G. Vehicle beauty, installation and overhaul of attachments as required by the client, training of clients, technical information issuance, etc.), but more often in a range of technical tasks such as quality warranty, maintenance, technical advice and spare parts supply after sale of the vehicle. Post-sale services are not literally post-sale services, but are not limited to user links after the sale of the car, but may be at the pre-sale or mid-sale stage. All technical services fall under the category of after-sale services, which are the main jobs. Technical services and after-sales services can normally be treated as one thing without distinction. Generally speaking, auto services include services before, during and after sale. For example, pre-sale services are those that pre-sale products such as product development, design, quality control and market surveys before they go out of business; in-sale services are those that facilitate sales, including marketing consulting, advertising, loan and insurance services; after-sale services are those that are sold throughout the vehicle and subsequently related to its use, including repair and maintenance, interior decoration (or modifications), financial services, accident insurance, claims advice, transfer of used vehicles, recycling of used vehicles, accident rescue, market investigation and feedback. Iii. Service flow 1, customer information, maintenance and maintenance of a customer's file, maintenance of a car to a customer's office or consulting with a company, negotiation of a vehicle technical service, etc. The department of operations shall, within two days of the completion of the process or negotiation, prepare the client's profile and file it in an archive bag. Customer-related information includes the customer's name, address, telephone number, date of repair or visit, the type, number, type, repair and maintenance of the vehicle, the maintenance period, the next maintenance period, the services that the client wishes to receive, and the maintenance and maintenance records of the company. 2. On the basis of the client profile, the client needs practitioners will study the client's needs for vehicle maintenance and related services based on the client profile, identifying the content of the next service: such as informing the customer of scheduled maintenance, informing the customer of his participation in the company's networking activities, informing the client of his preferential activities, informing the customer of his arrival on time for repair or free testing, etc. 3. Telephone, correspondence and telephone contact with clients and tracking service providers can serve clients by: (1) asking clients about their car usage and their opinions on the company's services; (2) asking clients about any new demand for services in the near future requires the help of my company; (3) informing about the use of knowledge and attention in cars; (4) describing the various services that the company has recently provided to clients, in particular the content of new services; (5) describing the various types of preferential friendships that the company has recently arranged for clients, such as free testing weeks, preferential service months, car evenings with new knowledge, etc., with clear information, dates, addresses, etc.; (6) consulting services; and (7) visits to clients。
