A number of users mentioned that after-sale air conditioning services were “large”。
Domestic air-conditioning markets are being tested. (text is irrelevant)
It's 300 bucks for the same city. Let's go. The door
"does the master want to take a flight from yogo su district to tianhu district?" it's 300 bucks for the door." recently, a citizen of guangzhou, xiao bai, complained to journalists and called after his own air conditioner failed to work. The master of repair asked for $300 after the sale. No one else, citizen wei, who was sold by the air conditioners, “every time said that the master came to the house within 24 hours, but again and again it was disappointing”. Today, his air conditioners are not sufficiently cooled and his pipes leak。
In fact, " e " journalists also received a number of complaints from readers and netizens about the sale of air conditioners, all of which involved well-known brands. Interviews with daily newspapers in guangzhou have revealed that air conditioners have lost control of “freedom” after selling, that after-sale repair companies have been operating, and that individual repairers have misled consumers, causing confusion after immediate sale. The industry analyses that the current market sales of air-conditioning are shrinking and that the disruption of sales will worsen the 2016 “cold year”。
Li gwang-hyun, author of the paper, graphics/guangzhou daily newspaper
There are too many after-sells, which makes air conditioning difficult
“in fact, there is no claim that the door is charged at distance.” an interview with a guangzhou daily journalist for many years revealed that formal after-sales services should be subject to a fee, that the manufacturer allowed a certain percentage of post-sales fluctuations during and outside the warranty period, but not too high, and that the door-to-door fee of $300 was too high。
He indicated that this situation meant that the manufacturer had lost control of the after-sales service. Journalists have learned that “subcontracting” occurs when most air conditioners are sold, i. E., close to authorized repair shops. However, the manufacturers have strong restrictions on these after-sale shops, with the vast majority of after-sale fees being set。
“whether or not it is insured, glyphosphonic air conditioners charge $30 for door-to-door testing.” during the interview, guangzhou-greek-related persons indicated that only maintenance and spare parts were charged if air conditioners were found to be in need of repair or replacement. Moreover, after the sale, a “door-to-door service manual” is available to consumers, and the services, parts and charges are clear. Even in the event of a dispute, consumers can make a complaint by calling the brand service hotline, which can be compensated as soon as proven. At the same time, the amount charged outside the warranty period does not exceed 17 per cent。
In an interview with a journalist, the relevant head of the guangzhou electrical maintenance industry association stated that one important reason for the post-sales dispute was that there were too many after-sales points. There are currently only 120 first-class maintenance companies in guangzhou, of which three or four brands of air conditioners can be maintained simultaneously. And it's basically a joke to say that there's a little bit of air conditioning in guangzhou. In fact, it is because of his belief in such a point of repair that the citizen han has been able to spend “unfairly”。
“the environment, such as the north-south region, the place of installation, etc., is very different and does not preclude individual sellers from misleading consumers.” an air-conditioning provider stated that although there were industry standards for air-conditioning sales, it was not possible to specify all charges, amounts, etc., which provided “no space” for some of the vendors。
For example, air conditioners do not currently require any additional “snow species”, but some of the after-sellers are misleading consumers during testing, providing unnecessary “services” and charging fees。
I'll charge $300 for the show
From the beginning of september to the present day, bai, a citizen of guangzhou, has “suffered” about his air conditioner. "it's been over a month." shiraito told the journalist that her family had passed the warranty period and that after the telephone calls in the maintenance manual, the master would charge $300 for the door-to-door fee. “called to headquarters for advice at a rate that japanese headquarters said they did not know and asked the local staff to reply to me.” according to white, local personnel claim to have collected them based on distance and combination factors. What makes you wonder is that the master of door-to-door maintenance is from yosoo district to tianhe district
Citizen wei's encounter was equally “inconvenient” and, despite the enthusiasm of the after-sale telephone service, no one came to the door to repair it at the scheduled time. According to him, two tcl air conditioners were purchased at home, one of which was less cooling and the other leaked. As a result, he contacted and sold it according to the warranty manual, “three or four times and said that he came to the door 24 hours a day, but no one ever came to repair”
“all of them went through the door and said they needed to add 12 meters to the brass pipe, and when they were installed, they told me that they needed 20 meters, and suddenly, 8 meters more, they would charge me an extra 800.” people living in the tianhe district were angry with the installation when they told the story. As a result of the purchase of the product by a beautiful air-conditioning store on the treasure hunt, which was installed at an extra cost, the master said that the distance from the interior bending section to the ceiling was 1. 5 times, not the actual distance。
The citizen han, for his part, has found a “attempty, repairable” repair point by the side of the road, which has led to 3,000 multiple air conditioners. “every time he comes to the door, he changes his spare parts, and it's broken in a week or two or two. And then there's another fee.” mr. Chung said that each maintenance fee was $500, $700 and $900, “it would be better to have a new air conditioner”。
In addition, there are complaints that after selling, teachers charge high air and difficulty fees, etc., as well as extra fees for dismantling and installing old and new machines。
Sold for the market bad
The 2015 ac market survey data were released, and by the end of july the size of the chinese ac industry had decreased by 8. 3 per cent over the same period. Owing to the impact of the real estate market and climatic conditions, as well as the blind expansion of production by air conditioners, the air conditioners market has entered the winter and some of the producers have been forced to start transforming. The “cold year” of 2015 is showing a high and low trend, and no significant improvement is expected in 2016。
This is the current “big” - the recession in the air-conditioning market. The market after the frequent sale has “aggravated” the depressed market with a cut. Historically, air conditioners have a three-point base on their installation, which includes after-sale. Now, in times of great discomfort, air conditioners “renounce” their own after-sales services, which is tantamount to breaking their course — consumers, though having some “negative perception”, ultimately vote with “foots”。
(li gwang-hoon)
